# Forj, Gainsight Customer Communities vs Higher Logic Thrive Comparison | | Forj | Gainsight Customer Communities | Higher Logic Thrive | |---|---|---|---| | **Star Rating** | 4.6 out of 5 | 4.4 out of 5 | 4.4 out of 5 | | **Total Reviews** | 81 | 255 | 435 | | **Largest Market Segment** | Small-Business (57.0% of reviews) | Mid-Market (59.4% of reviews) | Small-Business (54.9% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | No pricing available | --- ## Top Pros & Cons ### Forj Pros: - Ease of Use (1 reviews) - Features (1 reviews) Cons: - Integration Issues (1 reviews) ### Gainsight Customer Communities Pros: - Ease of Use (9 reviews) - User Interaction (8 reviews) Cons: - Limited Customization (4 reviews) - Poor Interface Design (3 reviews) ### Higher Logic Thrive Pros: - Customer Support (7 reviews) - User Interaction (6 reviews) Cons: - Poor Interface Design (3 reviews) - Learning Curve (2 reviews) --- ## Ratings Comparison | Rating | Forj | Gainsight Customer Communities | Higher Logic Thrive | |---|---|---|---| | **Meets Requirements** | 8.8 (58 reviews) | 8.3 (200 reviews) | 8.5 (376 reviews) | | **Ease of Use** | 9.0 (59 reviews) | 8.7 (203 reviews) | 8.1 (378 reviews) | | **Ease of Setup** | 8.8 (45 reviews) | 8.2 (157 reviews) | 7.8 (236 reviews) | | **Ease of Admin** | 9.0 (48 reviews) | 8.6 (143 reviews) | 8.2 (248 reviews) | | **Quality of Support** | 9.1 (53 reviews) | 8.8 (187 reviews) | 9.0 (366 reviews) | | **Has the product been a good partner in doing business?** | 9.5 (41 reviews) | 8.9 (143 reviews) | 9.0 (242 reviews) | | **Product Direction (% positive)** | 8.1 (50 reviews) | 8.6 (190 reviews) | 9.2 (358 reviews) | --- ## Pricing ### Forj #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Gainsight Customer Communities #### Entry-Level Pricing No pricing available #### Free Trial Yes ### Higher Logic Thrive #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Marketing Automation | Product | Score | Reviews | |---|---|---| | **Forj** | N/A | N/A | | **Gainsight Customer Communities** | N/A | N/A | | **Higher Logic Thrive** | 8.3/10 | 175 | #### Email Marketing | Feature | Forj | Gainsight Customer Communities | Higher Logic Thrive | |---|---|---|---| | **Building and Personalizing Emails** | Not enough data | Not enough data | 8.7 (155 reviews) | | **Sending Outbound Emails** | Not enough data | Not enough data | 9.0 (157 reviews) | | **Manage Email Deliverability** | Not enough data | Not enough data | 8.6 (154 reviews) | | **Automated Email Responses** | Not enough data | Not enough data | 8.4 (89 reviews) | #### Online Marketing | Feature | Forj | Gainsight Customer Communities | Higher Logic Thrive | |---|---|---|---| | **Landing Pages and Forms** | Not enough data | Not enough data | 7.8 (87 reviews) | | **Dynamic Content** | Not enough data | Not enough data | 8.2 (86 reviews) | | **A/B Testing** | Not enough data | Not enough data | 8.6 (108 reviews) | | **Mobile Optimized** | Not enough data | Not enough data | 8.2 (128 reviews) | | **Search Tracking and Optimization** | Not enough data | Not enough data | 8.3 (78 reviews) | #### Lead Management | Feature | Forj | Gainsight Customer Communities | Higher Logic Thrive | |---|---|---|---| | **Marketing Lead Database** | Not enough data | Not enough data | 7.9 (58 reviews) | | **Data Quality Management** | Not enough data | Not enough data | 8.0 (68 reviews) | | **Segmentation** | Not enough data | Not enough data | 8.5 (77 reviews) | | **Lead Scoring and Grading** | Not enough data | Not enough data | 8.4 (42 reviews) | | **Lead Nurturing** | Not enough data | Not enough data | 8.2 (42 reviews) | | **Online Behavior Tracking** | Not enough data | Not enough data | 8.4 (65 reviews) | | **Automated Alerts and Tasks** | Not enough data | Not enough data | 8.2 (42 reviews) | | **CRM Lead Integration** | Not enough data | Not enough data | 7.9 (52 reviews) | #### Campaign Management | Feature | Forj | Gainsight Customer Communities | Higher Logic Thrive | |---|---|---|---| | **Program Management** | Not enough data | Not enough data | Feature Not Available | | **Event / Webinar Marketing** | Not enough data | Not enough data | 8.3 (61 reviews) | | **Calendaring** | Not enough data | Not enough data | Feature Not Available | | **Budgeting** | Not enough data | Not enough data | Feature Not Available | #### Social | Feature | Forj | Gainsight Customer Communities | Higher Logic Thrive | |---|---|---|---| | **Social Listening** | Not enough data | Not enough data | Feature Not Available | | **Social Sharing** | Not enough data | Not enough data | Feature Not Available | | **Social Campaigns** | Not enough data | Not enough data | Feature Not Available | | **Social Media Engagement** | Not enough data | Not enough data | Feature Not Available | | **Social Media Advertising** | Not enough data | Not enough data | Feature Not Available | #### Reporting & Analytics | Feature | Forj | Gainsight Customer Communities | Higher Logic Thrive | |---|---|---|---| | **Basic Reporting** | Not enough data | Not enough data | 8.5 (147 reviews) | | **Web Analytics** | Not enough data | Not enough data | Feature Not Available | | **ROI Analytics** | Not enough data | Not enough data | 7.5 (57 reviews) | | **Revenue Analytics** | Not enough data | Not enough data | Feature Not Available | | **SEO / Keyword Analytics** | Not enough data | Not enough data | Feature Not Available | #### Platform | Feature | Forj | Gainsight Customer Communities | Higher Logic Thrive | |---|---|---|---| | **Customization ** | Not enough data | Not enough data | 8.2 (69 reviews) | | **Workflow Capability** | Not enough data | Not enough data | 8.0 (62 reviews) | | **User, Role, and Access Management** | Not enough data | Not enough data | 8.7 (75 reviews) | | **Internationalization** | Not enough data | Not enough data | 8.1 (31 reviews) | | **Sandbox / Test Environments** | Not enough data | Not enough data | 7.5 (36 reviews) | | **Performance and Reliability** | Not enough data | Not enough data | 8.8 (78 reviews) | | **Output Document Generation** | Not enough data | Not enough data | 7.7 (39 reviews) | #### Agentic AI - Marketing Automation | Feature | Forj | Gainsight Customer Communities | Higher Logic Thrive | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | #### Integration | Feature | Forj | Gainsight Customer Communities | Higher Logic Thrive | |---|---|---|---| | **Data Import & Export Tools** | Not enough data | Not enough data | 8.2 (72 reviews) | | **Integration APIs** | Not enough data | Not enough data | 8.1 (58 reviews) | | **Breadth of Partner Applications** | Not enough data | Not enough data | 7.9 (41 reviews) | ### Professional Association Management | Product | Score | Reviews | |---|---|---| | **Forj** | N/A | N/A | | **Gainsight Customer Communities** | N/A | N/A | | **Higher Logic Thrive** | N/A | N/A | #### Agentic AI - Professional Association Management | Feature | Forj | Gainsight Customer Communities | Higher Logic Thrive | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | #### Membership Management | Feature | Forj | Gainsight Customer Communities | Higher Logic Thrive | |---|---|---|---| | **Member Self‑Service Portal** | Not enough data | Not enough data | Not enough data | | **Member Database** | Not enough data | Not enough data | Not enough data | | **Automated Dues & Renewals** | Not enough data | Not enough data | Not enough data | #### Events & Committees | Feature | Forj | Gainsight Customer Communities | Higher Logic Thrive | |---|---|---|---| | **Committee & Group Management** | Not enough data | Not enough data | Not enough data | | **Event Management & Registration** | Not enough data | Not enough data | Not enough data | | **Calendar & Scheduling Tools** | Not enough data | Not enough data | Not enough data | #### Financial & Operational Tools | Feature | Forj | Gainsight Customer Communities | Higher Logic Thrive | |---|---|---|---| | **Integration With Accounting Tools** | Not enough data | Not enough data | Not enough data | | **Email Marketing & Automated Communications** | Not enough data | Not enough data | Not enough data | | **Online Payments & Invoicing** | Not enough data | Not enough data | Not enough data | | **Reporting & Analytics** | Not enough data | Not enough data | Not enough data | ### Online Community Management | Product | Score | Reviews | |---|---|---| | **Forj** | 8.2/10 | 41 | | **Gainsight Customer Communities** | 7.5/10 | 140 | | **Higher Logic Thrive** | 7.4/10 | 83 | #### Community Building | Feature | Forj | Gainsight Customer Communities | Higher Logic Thrive | |---|---|---|---| | **Member Profiles** | 8.9 (19 reviews) | 7.0 (78 reviews) | 7.8 (59 reviews) | | **Email & Notifications** | Not enough data | 7.6 (49 reviews) | 8.0 (14 reviews) | | **Member Discovery** | Not enough data | Not enough data | Not enough data | | **Member Referrals** | Not enough data | Not enough data | Not enough data | | **Community Spaces** | Not enough data | Not enough data | Not enough data | | **Paid Memberships** | Not enough data | Not enough data | Not enough data | | **Multimedia Sharing** | Not enough data | Not enough data | Not enough data | | **Courses** | Not enough data | Not enough data | Not enough data | #### Community Improvement | Feature | Forj | Gainsight Customer Communities | Higher Logic Thrive | |---|---|---|---| | **Gamification** | Not enough data | 7.9 (49 reviews) | 7.9 (18 reviews) | | **Polls & Questions** | Not enough data | 6.8 (44 reviews) | 6.7 (13 reviews) | | **Automation Rules** | Not enough data | Not enough data | Not enough data | #### Customer Analytics | Feature | Forj | Gainsight Customer Communities | Higher Logic Thrive | |---|---|---|---| | **Community Insights** | 8.1 (15 reviews) | 7.6 (84 reviews) | 7.7 (48 reviews) | | **Community Engagement Analytics** | 8.8 (23 reviews) | 8.0 (103 reviews) | 8.0 (61 reviews) | | **Downloadable Reports** | 7.0 (18 reviews) | 7.3 (102 reviews) | 7.8 (63 reviews) | | **ROI Tracking** | 7.6 (12 reviews) | 7.2 (80 reviews) | 7.0 (27 reviews) | #### Community Management | Feature | Forj | Gainsight Customer Communities | Higher Logic Thrive | |---|---|---|---| | **Community Feeds & Discussions** | 8.9 (21 reviews) | 8.1 (90 reviews) | 7.6 (48 reviews) | | **Live Streaming** | Not enough data | Not enough data | Not enough data | | **Chat & Messaging** | Not enough data | Not enough data | Not enough data | | **Events Management** | Not enough data | Not enough data | Not enough data | | **Admin Roles & Permissions** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Online Community Management | Feature | Forj | Gainsight Customer Communities | Higher Logic Thrive | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | 7.3 (5 reviews) | | **Multi-step Planning** | Not enough data | Not enough data | 6.3 (5 reviews) | | **Cross-system Integration** | Not enough data | Not enough data | 7.3 (5 reviews) | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Online Community Management Software](https://www.g2.com/categories/online-community-management) **Unique to Forj (1):** [Professional Association Management Software](https://www.g2.com/categories/professional-association-management) **Unique to Higher Logic Thrive (1):** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) --- ## Reviewer Demographics ### By Company Size | Segment | Forj | Gainsight Customer Communities | Higher Logic Thrive | |---|---|---|---| | **Small-Business** | 57.0% | 16.7% | 54.9% | | **Mid-Market** | 30.4% | 59.4% | 39.4% | | **Enterprise** | 12.7% | 23.9% | 5.6% | ### By Industry #### Forj - **Non-Profit Organization Management:** 24.1% - **Education Management:** 8.9% - **Religious Institutions:** 6.3% - **Information Technology and Services:** 6.3% - **Venture Capital & Private Equity:** 5.1% - **Primary/Secondary Education:** 5.1% - **Marketing and Advertising:** 3.8% - **Civic & Social Organization:** 2.5% - **Environmental Services:** 2.5% - **Health, Wellness and Fitness:** 2.5% - **Other:** 32.9% #### Gainsight Customer Communities - **Computer Software:** 36.0% - **Information Technology and Services:** 19.6% - **Telecommunications:** 8.4% - **Computer & Network Security:** 3.6% - **Internet:** 2.4% - **Marketing and Advertising:** 2.0% - **Music:** 2.0% - **E-Learning:** 1.6% - **Financial Services:** 1.6% - **Education Management:** 1.6% - **Other:** 21.2% #### Higher Logic Thrive - **Non-Profit Organization Management:** 36.2% - **Hospital & Health Care:** 5.6% - **Marketing and Advertising:** 4.9% - **Education Management:** 4.5% - **Higher Education:** 2.8% - **Financial Services:** 2.6% - **Legal Services:** 2.3% - **Research:** 2.1% - **Insurance:** 1.9% - **Computer Software:** 1.9% - **Other:** 35.2% --- ## Alternatives ### Alternatives to Forj - [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) — 4.6/5 stars (691 reviews) - [Bettermode](https://www.g2.com/products/bettermode/reviews) — 4.6/5 stars (118 reviews) - [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) — 4.4/5 stars (396 reviews) - [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews) — 4.6/5 stars (1078 reviews) - [Circle](https://www.g2.com/products/circle-so-circle/reviews) — 4.5/5 stars (476 reviews) - [MemberPress](https://www.g2.com/products/memberpress/reviews) — 4.6/5 stars (278 reviews) - [Thinkific](https://www.g2.com/products/thinkific/reviews) — 4.5/5 stars (400 reviews) - [Neon CRM](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) — 4.2/5 stars (419 reviews) - [BigMarker](https://www.g2.com/products/bigmarker/reviews) — 4.7/5 stars (445 reviews) - [Hivebrite](https://www.g2.com/products/hivebrite/reviews) — 4.4/5 stars (212 reviews) ### Alternatives to Gainsight Customer Communities - [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) — 4.4/5 stars (396 reviews) - [Bettermode](https://www.g2.com/products/bettermode/reviews) — 4.6/5 stars (118 reviews) - [Higher Logic Vanilla](https://www.g2.com/products/higher-logic-vanilla/reviews) — 4.3/5 stars (99 reviews) - [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) — 4.6/5 stars (691 reviews) - [Discourse](https://www.g2.com/products/discourse/reviews) — 4.0/5 stars (68 reviews) - [Circle](https://www.g2.com/products/circle-so-circle/reviews) — 4.5/5 stars (476 reviews) - [Hivebrite](https://www.g2.com/products/hivebrite/reviews) — 4.4/5 stars (212 reviews) - [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews) — 4.6/5 stars (1078 reviews) - [Thinkific](https://www.g2.com/products/thinkific/reviews) — 4.5/5 stars (400 reviews) - [BigMarker](https://www.g2.com/products/bigmarker/reviews) — 4.7/5 stars (445 reviews) ### Alternatives to Higher Logic Thrive - [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) — 4.6/5 stars (691 reviews) - [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) — 4.4/5 stars (396 reviews) - [Hivebrite](https://www.g2.com/products/hivebrite/reviews) — 4.4/5 stars (212 reviews) - [Bettermode](https://www.g2.com/products/bettermode/reviews) — 4.6/5 stars (118 reviews) - [Discourse](https://www.g2.com/products/discourse/reviews) — 4.0/5 stars (68 reviews) - [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews) — 4.6/5 stars (1078 reviews) - [Circle](https://www.g2.com/products/circle-so-circle/reviews) — 4.5/5 stars (476 reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14742 reviews) - [BigMarker](https://www.g2.com/products/bigmarker/reviews) — 4.7/5 stars (445 reviews) - [Thinkific](https://www.g2.com/products/thinkific/reviews) — 4.5/5 stars (400 reviews) --- ## Top Discussions ### Forj - Title: [How can I hide the support button which covers up the post reply on private comments?](https://www.g2.com/discussions/43451-how-can-i-hide-the-support-button-which-covers-up-the-post-reply-on-private-comments) — 1 comment, 1 upvote > **Top comment:** "Hi Bec, We've moved this button so it no longer hides anything in our great UI. Thanks. " - Title: [Why is it that when I use Mobilize, when I use it on my official site, it offers for free the option to email the entry to mobilze to every person on my address list, when I use it in my own private mobilize group, it writes it out in response to me paying for it?](https://www.g2.com/discussions/37007-why-is-it-that-when-i-use-mobilize-when-i-use-it-on-my-official-site-it-offers-for-free-the-option-to-email-the-entry-to-mobilze-to-every-person-on-my-address-list-when-i-use-it-in-my-own-private-mobilize-group-it-writes-it-out-in-response-to-me-pay) — 1 comment > **Top comment:** "Hi Thomas, I'm not sure I understand the question here. If you'd like support on the issue, please reach out to my team by emailing support@mobilize.io...." - Title: [What is the best way to host a virtual conference in Mobilize? How best to organize upcoming events in a group?](https://www.g2.com/discussions/34108-what-is-the-best-way-to-host-a-virtual-conference-in-mobilize-how-best-to-organize-upcoming-events-in-a-group) — 1 comment, 1 upvote > **Top comment:** "Hi Carly, I assume you have already seen the Mobilize Academy video on our site:..." - Title: [Is there any way that I can share any posts directly from Mobilize on my social media?](https://www.g2.com/discussions/27680-is-there-any-way-that-i-can-share-any-posts-directly-from-mobilize-on-my-social-media) — 1 comment > **Top comment:** "Hi Mogesh! Today, Mobilize content is private so we can't share it directly to social media platforms. In the future we do plan on having public communities..." ### Gainsight Customer Communities - Title: [Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support?](https://www.g2.com/discussions/25155-can-an-insided-community-especially-with-your-community-powered-knowledge-base-exist-as-a-bolt-on-alongside-an-online-help-centre-or-for-real-success-does-a-company-need-to-commit-to-the-community-as-the-online-resource-for-customer-support) — 2 comments, 1 upvote *(includes official response)* > **Top comment:** "Defining community success will depend upon the business's community goals; every company is different. We have found customers can be successful with both..." - Title: [What does inSided Online Community Platform do?](https://www.g2.com/discussions/what-does-insided-online-community-platform-do) — 1 comment > **Top comment:** "Platform for hosting online community - including forums, events, updates, and feature requests." - Title: [What is a community platform?](https://www.g2.com/discussions/insided-online-community-platform-what-is-a-community-platform) — 1 comment > **Top comment:** "An online space to host a community of users based around a common goal, creating the ability for users to connect, collaborate, and build relationships with..." ### Higher Logic Thrive - Title: [What is Higher Logic Thrive used for?](https://www.g2.com/discussions/what-is-higher-logic-thrive-used-for) — 1 comment *(includes official response)* > **Top comment:** "Higher Logic Thrive is used by associations to strengthen member engagement, acquire new members, and retain existing members. " - Title: [What is an online community platform?](https://www.g2.com/discussions/what-is-an-online-community-platform) — 1 comment *(includes official response)* > **Top comment:** "An online community is a dedicated online space created by an organization where users can connect with each other and with you." - Title: [What is the main function of online community groups?](https://www.g2.com/discussions/what-is-the-main-function-of-online-community-groups) — 1 comment *(includes official response)* > **Top comment:** "Online communities build a sense of belonging that delivers a lasting impact. An impact that helps to foster engagement, build support, enhance connection..." - Title: [How much does higher logic cost?](https://www.g2.com/discussions/how-much-does-higher-logic-cost) — 1 comment *(includes official response)* > **Top comment:** "Higher Logic Thrive is designed to fit your needs with flexible pricing for associations of all sizes. Our team would be happy to start the conversation and..." - Title: [What benefits do these users get from the online community?](https://www.g2.com/discussions/what-benefits-do-these-users-get-from-the-online-community) — 1 comment *(includes official response)* > **Top comment:** "We often hear from our association customers that their community has become their members’ number one benefit. In an online member community, your members..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/forj-vs-gainsight-customer-communities-vs-higher-logic-thrive)