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Compare Forethought and Ushur 
Featured Products
At a Glance
Market Segments
Mid-Market (64.6% of reviews)
Mid-Market (76.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Forethought
Star Rating
(164)4.3 out of 5
Market Segments
Mid-Market (64.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ForethoughtUshur
Star Rating
(17)4.4 out of 5
Market Segments
Mid-Market (76.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about UshurForethought vs Ushur
When assessing the two solutions, reviewers found them equally easy to use, and both vendors make it equally easy to do business overall. However, Ushur is easier to set up, while Forethought is easier to administer.
- Reviewers felt that Ushur meets the needs of their business better than Forethought.
- When comparing quality of ongoing product support, reviewers felt that Ushur is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Ushur over Forethought.
Pricing
Entry-Level Pricing
Forethought
No pricing availableUshur
No pricing availableFree Trial
Forethought
Free Trial is available
Ushur
No trial information availableRatings
Meets Requirements
8.2
115
8.7
14
Ease of Use
8.3
119
8.3
15
Ease of Setup
7.7
71
8.5
10
Ease of Admin
7.9
69
7.8
9
Quality of Support
8.9
108
9.3
15
Has the product been a good partner in doing business?
9.1
69
9.1
9
Product Direction (% positive)
9.3
105
10.0
15
Features by Category
Administration
7.6
7
Not enough data
6.7
7
Not enough data
6.1
6
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
6.1
6
Not enough data
8.3
6
Not enough data
7.2
6
Not enough data
7.3
5
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
5
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Generative AI
Not enough data
Not enough data
Automation Building
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bot Management & Execution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intelligent Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Robotic Process Automation (RPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.0
33
Not enough data
9.1
27
Not enough data
8.6
30
Not enough data
Automation - AI Agents
8.7
5
Not enough data
8.3
6
Not enough data
7.3
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
Platform
9.0
27
Not enough data
8.9
32
Not enough data
9.0
20
Not enough data
Autonomy - AI Agents
7.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Generative AI
9.8
8
Not enough data
9.4
8
Not enough data
Responses
8.5
51
Not enough data
8.2
49
Not enough data
8.8
47
Not enough data
8.1
39
Not enough data
7.4
33
Not enough data
Platform
8.2
38
Not enough data
7.8
46
Not enough data
8.6
44
Not enough data
7.6
45
Not enough data
Feature Not Available
Not enough data
7.7
37
Not enough data
7.5
42
Not enough data
Generative AI
7.2
19
Not enough data
7.8
20
Not enough data
Customer Support
8.2
17
Not enough data
6.6
16
Not enough data
8.9
17
Not enough data
Automation
8.9
18
Not enough data
8.8
18
Not enough data
8.5
18
Not enough data
Artificial Intelligence
9.0
17
Not enough data
8.9
17
Not enough data
8.7
18
Not enough data
Generative AI
7.7
16
9.4
6
Self-Service Experience
7.5
31
8.3
6
8.2
61
Not enough data
Feature Not Available
7.4
7
7.8
42
8.9
6
7.9
54
8.8
7
Self-Service Platform
8.4
53
9.2
8
8.4
58
8.3
9
8.6
60
8.1
8
8.1
57
8.0
9
Agentic AI - Customer Self-Service
7.3
8
Not enough data
6.9
7
Not enough data
7.9
8
Not enough data
7.6
9
Not enough data
8.1
9
Not enough data
6.0
8
Not enough data
7.8
9
Not enough data
User Interface Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Publishing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - No-Code Development Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.5
12
Not enough data
8.2
11
Not enough data
7.9
12
Not enough data
9.2
11
Not enough data
7.8
10
Not enough data
Customer Interaction Automation - AI Customer Support Agents
6.9
9
Not enough data
8.3
9
Not enough data
7.8
9
Not enough data
8.7
10
Not enough data
Automation
8.7
13
Not enough data
8.2
14
Not enough data
6.8
12
Not enough data
Autonomy
8.0
11
Not enough data
7.6
11
Not enough data
8.5
11
Not enough data
8.5
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Forethought and Ushur are categorized as Customer Self-Service
Unique Categories
Forethought is categorized as AI Customer Support Agents, Customer Service Automation, Contact Center Knowledge Base, Chatbots, and AI Agents For Business Operations
Ushur is categorized as No-Code Development Platforms and Robotic Process Automation (RPA)
Reviews
Reviewers' Company Size
Forethought
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Ushur
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
25.6%
Financial Services
20.7%
Information Technology and Services
15.2%
Consumer Services
3.0%
Consumer Goods
3.0%
Other
32.3%
Insurance
47.1%
Hospital & Health Care
41.2%
Financial Services
11.8%
‐
‐
Other
0.0%
Alternatives
Discussions
What is Forethought AI used for?
1 Comment
CA
Forethought's strength is in applying AI to an unmanaged support chat bot to quickly resolve common customer issues based on a dataset you provide it such as...Read more
Forethought has no more discussions with answers
Ushur has no discussions with answers
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