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At a Glance
Market Segments
Small-Business (73.3% of reviews)
Small-Business (85.0% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
350 USD
$1099
Dr. Explain
Star Rating
(30)4.5 out of 5
Market Segments
Small-Business (73.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
350 USD
Browse all 3 pricing plansHelp & Manual
Star Rating
(22)4.8 out of 5
Market Segments
Small-Business (85.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$1099
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dr. Explain excels in ease of use with a score of 9.2, making it a favorite among small businesses for creating documentation quickly and efficiently. In contrast, Help & Manual, while still user-friendly, has a slightly lower score of 8.7, indicating that some users find it less intuitive.
- Reviewers mention that Dr. Explain's ease of setup is impressive, scoring 9.4, which allows users to get started with minimal hassle. Help & Manual, with a score of 9.1, is also easy to set up, but some users feel it requires a bit more time to configure properly.
- G2 users highlight the quality of support for Help & Manual, which received a high score of 9.5. Reviewers say that the responsiveness and helpfulness of the support team significantly enhance the user experience, whereas Dr. Explain's support quality is rated lower at 8.3, leading to some frustration among users seeking assistance.
- Users on G2 report that Help & Manual has a better product direction with a positive score of 9.4, indicating that users feel confident in the software's future development. In comparison, Dr. Explain's product direction score of 8.3 suggests that some users are less optimistic about its ongoing improvements.
- Reviewers mention that Dr. Explain is particularly strong in meeting requirements, scoring 9.0, which reflects its ability to fulfill user needs effectively. Help & Manual, with a score of 9.4, slightly outperforms in this area, indicating a broader range of features that cater to diverse documentation needs.
- Users say that the entry-level price of Dr. Explain at $350 is significantly lower than Help & Manual's $1099, making it a more accessible option for small businesses looking to invest in documentation software without breaking the bank.
Pricing
Entry-Level Pricing
Dr. Explain
Advanced License
350
USD
- Allows create online manuals and help files
- Allows create PDF documents
Help & Manual
Server Edition
$1099
Floating server license for one user at a time. The total number of users is unlimited. Server licenses are great for small to medium authoring teams.
Free Trial
Dr. Explain
Free Trial is available
Help & Manual
No trial information availableRatings
Meets Requirements
9.0
28
9.4
20
Ease of Use
9.2
29
8.7
20
Ease of Setup
9.4
17
9.1
11
Ease of Admin
9.3
16
9.5
11
Quality of Support
8.4
22
9.5
18
Has the product been a good partner in doing business?
9.1
16
9.8
9
Product Direction (% positive)
8.4
29
9.4
20
Categories
Categories
Shared Categories
Dr. Explain and Help & Manual are categorized as Help Authoring Tool (HAT)
Unique Categories
Dr. Explain has no unique categories
Help & Manual has no unique categories
Reviews
Reviewers' Company Size
Dr. Explain
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Help & Manual
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
30.0%
Information Technology and Services
13.3%
Wireless
3.3%
Wholesale
3.3%
Venture Capital & Private Equity
3.3%
Other
46.7%
Computer Software
50.0%
Information Technology and Services
10.0%
Education Management
10.0%
Telecommunications
5.0%
Mechanical or Industrial Engineering
5.0%
Other
20.0%
Discussions
Dr. Explain has no discussions with answers
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Help & Manual has no more discussions with answers
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