Compare Deskpro and Dynamics 365 Customer Service 
At a Glance
Market Segments
Small-Business (48.9% of reviews)
Mid-Market (53.6% of reviews)
Entry-Level Pricing
$39.00 1 Agent Per Month
No pricing available
Deskpro
Star Rating
(93)4.2 out of 5
Market Segments
Small-Business (48.9% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Agent Per Month
Free Trial is available
Browse all 7 pricing plansDynamics 365 Customer Service
Star Rating
(32)4.4 out of 5
Market Segments
Mid-Market (53.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Customer ServiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Deskpro excels in user experience, with many praising its high configurability and intuitive interface. Users appreciate the ability to customize the platform to fit their specific needs, making it easier to manage tasks effectively.
- Users say that Dynamics 365 Customer Service shines in its workflow management capabilities, allowing for seamless tracking of cases and integration with tools like Teams and Outlook. This makes it particularly beneficial for those managing customer interactions across multiple channels.
- Reviewers mention that Deskpro's implementation process is quick and straightforward, with a user-friendly onboarding experience that helps new users get up to speed rapidly. This is a significant advantage for small businesses looking for efficient solutions.
- According to verified reviews, Dynamics 365 Customer Service offers robust support options, with users highlighting the ease of raising support tickets and accessing Microsoft’s extensive documentation. This can be a crucial factor for teams needing reliable assistance.
- G2 reviewers report that while Deskpro has a strong focus on ease of use, it may not have as many advanced features as Dynamics 365, particularly in areas like artificial intelligence and automation. Users looking for cutting-edge technology might find Dynamics 365 more appealing.
- Users say that Deskpro's pricing is competitive, making it an attractive option for small businesses, while Dynamics 365 Customer Service is often seen as more suited for mid-market companies, which may reflect in its pricing structure and feature set.
Pricing
Entry-Level Pricing
Deskpro
Cloud Team
$39.00
1 Agent Per Month
Essential tools for small teams getting started
- Unified inbox for every channel
- Self-Service Help Center
- Chatbot
Dynamics 365 Customer Service
No pricing availableFree Trial
Deskpro
Free Trial is available
Dynamics 365 Customer Service
No trial information availableRatings
Meets Requirements
8.5
85
8.5
20
Ease of Use
8.2
87
7.9
20
Ease of Setup
8.2
64
7.4
9
Ease of Admin
8.4
44
7.7
8
Quality of Support
8.7
75
8.4
19
Has the product been a good partner in doing business?
8.8
44
8.6
6
Product Direction (% positive)
8.3
84
8.2
19
Features by Category
Ticket and Case Management
8.5
77
|
Verified
8.2
10
|
Verified
8.5
76
|
Verified
8.3
10
|
Verified
8.6
75
|
Verified
8.8
10
|
Verified
8.3
72
|
Verified
8.9
9
|
Verified
7.9
70
|
Verified
8.7
9
|
Verified
8.3
73
|
Verified
8.2
10
8.7
73
|
Verified
8.7
9
|
Verified
8.1
68
|
Verified
8.5
10
|
Verified
Generative AI
6.4
45
Not enough data
6.3
45
Not enough data
Agentic AI - Help Desk
5.0
10
Not enough data
4.8
10
Not enough data
5.0
10
Not enough data
Communication Channels
8.2
73
|
Verified
8.3
10
|
Verified
8.8
73
|
Verified
8.7
10
7.0
66
|
Verified
8.3
9
|
Verified
6.7
57
8.0
10
6.1
55
|
Verified
8.5
10
|
Verified
Platform
6.7
60
|
Verified
8.3
6
8.0
70
|
Verified
8.9
6
|
Verified
8.3
67
|
Verified
9.0
7
|
Verified
7.7
62
|
Verified
8.3
7
|
Verified
7.5
67
|
Verified
8.5
9
|
Verified
7.6
67
|
Verified
8.7
9
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.1
9
|
Verified
Not enough data
8.5
11
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
9.4
8
|
Verified
Not enough data
Not enough data
Not enough data
Internal Use
8.0
70
|
Verified
8.9
6
|
Verified
9.4
9
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
9.0
10
|
Verified
Not enough data
9.4
9
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
Generative AI
6.9
8
Not enough data
Self-Service Experience
8.3
23
8.9
15
7.9
21
8.2
13
7.3
20
8.1
12
6.9
9
7.8
6
7.9
11
7.8
6
Self-Service Platform
8.1
13
8.9
6
7.6
12
9.4
6
5.2
7
8.3
7
6.9
13
8.6
6
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.3
8
Not enough data
7.9
8
Not enough data
Categories
Categories
Shared Categories
Deskpro and Dynamics 365 Customer Service are categorized as Help Desk, Digital Customer Service Platforms, Customer Self-Service, and Live Chat
Unique Categories
Deskpro has no unique categories
Dynamics 365 Customer Service has no unique categories
Reviews
Reviewers' Company Size
Deskpro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dynamics 365 Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.1%
Computer & Network Security
8.0%
Computer Software
6.8%
Mental Health Care
6.8%
Education Management
4.5%
Other
47.7%
Information Technology and Services
14.8%
Telecommunications
11.1%
Computer Software
11.1%
Banking
7.4%
Accounting
3.7%
Other
51.9%
Alternatives
Discussions
What is Deskpro used for?
1 Comment
CV
It is used a help desk ticketing system for organizations IT team members to track and record what requests are submitted for them. You are able to graph...Read more
Deskpro has no more discussions with answers
Dynamics 365 Customer Service has no discussions with answers
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