Compare Agentforce Field Service (formerly Salesforce Field Service) and Commusoft 
Featured Products
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Small-Business (97.4% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
Contact Us Per Month
Agentforce Field Service (formerly Salesforce Field Service)
Star Rating
(981)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansCommusoft
Star Rating
(40)4.8 out of 5
Market Segments
Small-Business (97.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Field Service excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Commusoft. Users appreciate its smart scheduling and real-time visibility, which streamline field operations and enhance productivity.
- According to verified reviews, Salesforce Field Service has a robust user base with over 900 reviews, indicating a wealth of feedback and a strong community. In contrast, Commusoft has fewer than 40 reviews, which may limit the insights available for potential users.
- Users say that Salesforce Field Service offers a powerful mobile app for technicians, making it easier for them to access information on the go. This feature is highlighted as a key advantage, while Commusoft, despite its ease of use, does not emphasize mobile capabilities as strongly.
- Reviewers mention that Commusoft shines in its ease of use and customer support, with many users praising its straightforward invoice system and helpful customer service. However, Salesforce Field Service users also appreciate its intuitive interface, making both products user-friendly in their own right.
- According to recent feedback, Salesforce Field Service is noted for its comprehensive planning and dispatching features, which centralize important information for users. In comparison, while Commusoft is recognized for its end-to-end workflow system, it may not offer the same level of integration and visibility as Salesforce.
- G2 reviewers highlight that while Commusoft has a higher rating in specific areas like invoicing and quality of support, Salesforce Field Service's overall performance and feature set provide a more robust solution for mid-market businesses looking for extensive field service management capabilities.
Pricing
Entry-Level Pricing
Agentforce Field Service (formerly Salesforce Field Service)
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
Commusoft
CUSTOMER JOURNEY PLAN
Contact Us
Per Month
For larger businesses that want to elevate their customer journeys
- Every feature included in our All-in-One plan
- Enable customers to easily book their services online
- Empower your scheduling team to book more jobs with route optimization
Free Trial
Agentforce Field Service (formerly Salesforce Field Service)
No trial information availableCommusoft
Free Trial is available
Ratings
Meets Requirements
8.6
349
9.1
37
Ease of Use
8.4
739
9.2
38
Ease of Setup
7.8
606
9.2
24
Ease of Admin
8.3
170
9.3
20
Quality of Support
8.6
339
9.4
37
Has the product been a good partner in doing business?
8.7
163
9.8
20
Product Direction (% positive)
9.0
342
9.7
35
Features by Category
Generative AI
7.9
152
8.9
6
7.5
150
9.2
6
Before the Job
8.5
276
9.3
34
8.6
270
9.4
27
8.6
276
9.2
30
8.4
268
9.0
31
On the Job
Feature Not Available
9.0
29
8.5
273
9.1
30
Feature Not Available
8.3
24
8.5
274
9.1
26
8.4
226
7.9
24
After the Job
8.6
278
8.5
31
8.6
272
8.7
26
8.2
226
9.2
33
8.7
227
8.2
24
Agentic AI - Field Service Management
7.6
58
Not enough data
7.8
59
Not enough data
8.0
59
Not enough data
Categories
Categories
Shared Categories
Agentforce Field Service (formerly Salesforce Field Service) and Commusoft are categorized as Field Service Management
Unique Categories
Agentforce Field Service (formerly Salesforce Field Service) has no unique categories
Commusoft has no unique categories
Reviews
Reviewers' Company Size
Agentforce Field Service (formerly Salesforce Field Service)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Commusoft
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Manufacturing
8.4%
Information Technology and Services
8.4%
Hospital & Health Care
4.9%
Telecommunications
4.5%
Consulting
4.4%
Other
69.4%
Construction
43.6%
Utilities
10.3%
Mechanical or Industrial Engineering
10.3%
Electrical/Electronic Manufacturing
7.7%
Building Materials
5.1%
Other
23.1%
Discussions
What is Salesforce Field Service used for?
2 Comments
DJ
The best function of Salesforce Field Service Lightning is probably task assignment. This tool allows you to create and quickly track work assignments,...Read more
Agentforce Field Service (formerly Salesforce Field Service) has no more discussions with answers
Commusoft has no discussions with answers
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