--- title: Commusoft Reviews meta\_title: 'Commusoft Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 40 reviews by the users' company size, role or industry to find out how Commusoft works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 40 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Commusoft Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Commusoft but has limited features. Are you part of the Commusoft team? [Upgrade your plan](https://my.g2.com/commusoft/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Commusoft is an all-in-one field service management (FSM) platform that acts as the primary "operating system" for growth-oriented trade businesses. Engineered for industries including HVAC, plumbing, electrical, and renewables, it bridges the gap between back-office strategy and field execution. Unlike basic dispatch tools, Commusoft provides the commercial depth required to manage complex service contracts and multi-site assets. The platform is natively powered by Ai:den, an AI engine that automates intelligent scheduling and route optimization to maximize technician productivity. With the Sales+ module, teams can build professional, tiered digital proposals on-site to boost conversion rates and revenue. By centralizing the entire "Lead-to-Invoice" journey and integrating seamlessly with QuickBooks, Xero, Sage, and Stripe, Commusoft provides a single source of truth. It empowers contractors to eliminate administrative friction, achieve real-time job costing, and scale their operations with absolute confidence. * * * Seller [Commusoft](https://www.g2.com/sellers/commusoft) Discussions [Commusoft Community](https://www.g2.com/products/commusoft/discuss) Languages Supported English Solution Type All-in-One Overview by Marine Klein Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement \<1 month ### Return on Investment 13 months [ View More Pricing Information ](https://www.g2.com/products/commusoft/pricing) ## Top-Rated Alternatives [ ![ServiceTitan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![Jobber](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ ![FieldPulse](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "FieldPulse") FieldPulse 4.7/5(371) ](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) [ View All Alternatives ](https://www.g2.com/products/commusoft/competitors/alternatives) ## User Insights Average based on 40 real user reviews. Implementation Time \<1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Small-Business (50 or fewer emp.) 3/24/2025 "Invaluable workflow tool" 5/5 What do you like best about Commusoft? It is an excellent end to end workflow system. Our business couldn't do without it. Review collected by and hosted on G2.com. What do you dislike about Commusoft? The plan we are on is online support only, which is excellent however we are hoping to move up to phone support in the future. We would have preferred phone support at all licence levels. Review collected by and hosted on G2.com. What problems is Commusoft solving and how is that benefiting you? Before we implemented commusoft, it was becoming increasingly difficult to keep track of jobs and progress as we became busier. This has been a game changer for us - end to end workflow and full tracking of all jobs and estimates. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic TP Thomas P. Director Small-Business (50 or fewer emp.) 1/27/2025 "Works for us as a small business." 4.5/5 What do you like best about Commusoft? Ease of use. Feedback allows us to keep track of how long jobs take. Straightforward invoice system. Easy integration with our Accounts Software. Review collected by and hosted on G2.com. What do you dislike about Commusoft? Not always easy to get help if unsure of something. Review collected by and hosted on G2.com. What problems is Commusoft solving and how is that benefiting you? Customer Database, Diary, Invoices are all on one system. Feedback allows us to keep track of costings for jobs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic TC Tim C. Plumbing/Heating Engineer & Office Construction Small-Business (50 or fewer emp.) 11/21/2019 "Excellent job management software for trades." 5/5 What do you like best about Commusoft? We find Commusoft an excellent piece of software for managing our plumbing and heating engineers. It is amazing how much more efficient we became. Our business has grown using Commusoft. Support are great, they follow any problems through until the end. We would highly recommend. Review collected by and hosted on G2.com. What do you dislike about Commusoft? A lot of the extra features are only available on the higher packages, which are charged at more money per user. When we have many users, this is a lot of money to add to the monthly bill. Review collected by and hosted on G2.com. What problems is Commusoft solving and how is that benefiting you? Efficiencies have improved for the engineers diaries and the office admin work is greatly reduced. Invoices are raised and sent within a day helping cash flow of the company Review collected by and hosted on G2.com. Show More 3/26/2024 Current UserValidated ReviewerSource: Organic ![Verified User in Business Supplies and Equipment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Business Supplies and Equipment") AB Verified User in Business Supplies and Equipment Small-Business (50 or fewer emp.) 12/31/2024 "Very Easy to use" 4.5/5 What do you like best about Commusoft? Easy to use and alot of features. The customer service are always helpful Review collected by and hosted on G2.com. What do you dislike about Commusoft? Nothing as of yet. If there are any issues it is resolved easily. Review collected by and hosted on G2.com. What problems is Commusoft solving and how is that benefiting you? There is a prpblem with the storange so that is what they are solvinf fir me right now Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic NI Numan I. Managing Director Small-Business (50 or fewer emp.) 7/3/2024 "Best software out there" 5/5 What do you like best about Commusoft? i loved the use oftheappand portal, very user friendly Review collected by and hosted on G2.com. What do you dislike about Commusoft? I dont like that you cannot bulk delete old data piling up from the years Review collected by and hosted on G2.com. What problems is Commusoft solving and how is that benefiting you? day to day adminitration of the business Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic HS heather s. Director Small-Business (50 or fewer emp.) 6/17/2024 "Highly recommend" 5/5 What do you like best about Commusoft? The system is great for organising multiple operatives digitally, invoicing is easy and customer service is fab! Review collected by and hosted on G2.com. What do you dislike about Commusoft? The report tab could be better with more oprtions Review collected by and hosted on G2.com. What problems is Commusoft solving and how is that benefiting you? If you have any questons they are very responsive Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") AE Verified User in Electrical/Electronic Manufacturing Small-Business (50 or fewer emp.) 6/25/2024 "Simple to use once set up." 4.5/5 What do you like best about Commusoft? Very easy to schedule engineers jobs and keep track of works that have been done. Customer managment is simple and we use it to manage all works daily. Customer support has always been excellent. Review collected by and hosted on G2.com. What do you dislike about Commusoft? Can be a little complicated to deal with invoicing particularly as we use Xero to do our accounting but mainly when adjustsments are needed. Review collected by and hosted on G2.com. What problems is Commusoft solving and how is that benefiting you? Managing engineers and jobs Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Facilities Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Facilities Services") AF Verified User in Facilities Services Small-Business (50 or fewer emp.) 3/4/2024 "Using Commusoft as a Property Maintenance Firm" 5/5 What do you like best about Commusoft? We like the user-friendly system that allows us to easily schedule jobs. It allows our engineers to have the app on the mobile devices. This shows them their diaries and allows them to fill out job reports. Our office staff are then able to keep track of our jobs and send out job reports and invoices to our clients. Customer support is easy to reach and very helpful. Review collected by and hosted on G2.com. What do you dislike about Commusoft? We get storage issues from time to time. This means that we have to go into old jobs and individually delete old pictures and videos. There is no option to Review collected by and hosted on G2.com. What problems is Commusoft solving and how is that benefiting you? Allow a comprehensive system that has invoicing, scheduling, and client detail saving options in one place. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") AU Verified User in Utilities Small-Business (50 or fewer emp.) 8/9/2024 "Great all round software for a business whether small or large" 5/5 What do you like best about Commusoft? Support is very good when required, with quick lead times Review collected by and hosted on G2.com. What do you dislike about Commusoft? Desktop versions isnt available on iPads as the screen is smaller Review collected by and hosted on G2.com. What problems is Commusoft solving and how is that benefiting you? Diary planning invoicing and estimating Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic GP Gemma P. Health And Safety Coordinator Small-Business (50 or fewer emp.) 11/2/2022 "Job management made easy" 5/5 What do you like best about Commusoft? Commusoft helps us to manage all of our plumng and heating works easily. Review collected by and hosted on G2.com. What do you dislike about Commusoft? It would be nice to be able to transfers tenant addresses whena landlord moves. Review collected by and hosted on G2.com. What problems is Commusoft solving and how is that benefiting you? Makes things much faster and easier to manage Review collected by and hosted on G2.com. Show More 4/10/2024 Current UserValidated ReviewerSource: Organic ## Questions about Commusoft? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Commusoft ](https://www.g2.com/products/commusoft/discussions/new) GU Guest User What is Commusoft used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-commusoft-used-for) [ View all Discussions ](https://www.g2.com/products/commusoft/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement \<1 month ### Return on Investment 13 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/commusoft/pricing) Commusoft Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d463ff5f1df1cfe7930e7899066ab520/servicetitan.png "Product Avatar Image") ServiceTitan 4.4/5(375) [ Compare Now ](https://www.g2.com/compare/commusoft-vs-servicetitan) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_70d5d734a8a49048eb302dcef9d03dc9/jobber.png "Product Avatar Image") Jobber 4.6/5(526) [ Compare Now ](https://www.g2.com/compare/commusoft-vs-jobber) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a5e190ad26e82b81f2607c15d383a8d9/service-fusion.png "Product Avatar Image") Service Fusion 4.1/5(124) [ Compare Now ](https://www.g2.com/compare/commusoft-vs-service-fusion) ##### ##### Commusoft Features Before the Job Calendar Dispatch Roles On the Job Location Employee Communication Behavior Monitoring After the Job Reports Analytics Billing & Invoicing [ View More Features ](https://www.g2.com/products/commusoft/features) ##### Categories on G2 [Field Service Management](https://www.g2.com/categories/field-service-management) ##### Explore More [Best payroll software for small business](https://www.g2.com/discussions/best-payroll-software-for-small-business)[What is the best remote support software for customer service teams?](https://www.g2.com/discussions/what-is-the-best-remote-support-software-for-customer-service-teams)[Which communications governance vendors have the most intuitive policy configuration and minimal learning curve?](https://www.g2.com/discussions/which-communications-governance-vendors-have-the-most-intuitive-policy-configuration-and-minimal-learning-curve) [Which medical practice management software offers the best patient scheduling?](https://www.g2.com/discussions/which-medical-practice-management-software-offers-the-best-patient-scheduling)[Which recruiting automation platform offers the fastest candidate sourcing?](https://www.g2.com/discussions/which-recruiting-automation-platform-offers-the-fastest-candidate-sourcing)[Pros and Cons Details](https://www.g2.com/products/commusoft/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)