Introducing G2.ai, the future of software buying.Try now
Compare Communication and Pylon 
Featured Products
At a Glance
Market Segments
Small-Business (78.6% of reviews)
Small-Business (86.4% of reviews)
Entry-Level Pricing
$90 month
$59.00 1 Seats Per Month
Communication
Star Rating
(18)4.2 out of 5
Market Segments
Small-Business (78.6% of reviews)
Pros & Cons
Entry-Level Pricing
$90 month
Browse all 3 pricing plansPylon
Star Rating
(60)4.9 out of 5
Market Segments
Small-Business (86.4% of reviews)
Pros & Cons
Entry-Level Pricing
$59.00 1 Seats Per Month
Free Trial is available
Browse all 3 pricing plansCommunication vs Pylon
- Reviewers felt that Pylon meets the needs of their business better than Communication.
- When comparing quality of ongoing product support, reviewers felt that Pylon is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Pylon over Communication.
Pricing
Entry-Level Pricing
Communication
Business Plan
$90
month
Get access to the Communication's business platform.
- 10 users
- 10 Mailboxes
- 1 Docs site with Custom Domain
Pylon
Starter
$59.00
1 Seats Per Month
Get started with the basic features, but grow as fast as others.
- Support Inbox - Track and organize customer issues
- Traditional Sources - Email, Chat Widget, Forms
- Knowledge Base - Host a Help Center or Internal KB
Free Trial
Communication
Free Trial is available
Pylon
Free Trial is available
Ratings
Meets Requirements
8.0
9
9.4
45
Ease of Use
9.1
9
9.6
48
Ease of Setup
Not enough data
8.9
34
Ease of Admin
Not enough data
9.4
12
Quality of Support
7.8
9
9.6
44
Has the product been a good partner in doing business?
Not enough data
9.5
13
Product Direction (% positive)
5.6
8
9.7
46
Features by Category
Ticket and Case Management
Not enough data
9.8
26
Not enough data
9.8
26
Not enough data
9.7
25
Not enough data
9.4
22
Feature Not Available
9.8
23
Not enough data
9.6
20
Not enough data
9.7
20
Not enough data
9.4
19
Generative AI
Not enough data
8.9
14
Not enough data
8.9
14
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
9.5
21
Not enough data
9.4
21
Not enough data
9.8
19
Feature Not Available
9.1
15
Feature Not Available
Feature Not Available
Platform
Not enough data
7.1
25
Not enough data
8.3
24
Not enough data
8.7
25
Feature Not Available
9.3
27
Not enough data
9.1
27
Not enough data
9.3
26
Channels
Not enough data
9.0
15
Not enough data
8.1
14
Not enough data
5.7
14
Design
Not enough data
8.5
13
Not enough data
7.3
13
Not enough data
8.7
13
Not enough data
8.2
13
Not enough data
8.8
13
Generative AI
Not enough data
6.4
12
Not enough data
6.5
12
Conversational Platform
Not enough data
8.5
12
Not enough data
7.9
12
Not enough data
8.5
12
Not enough data
8.2
12
Support Automation
Not enough data
8.3
12
Not enough data
8.3
11
Not enough data
8.3
11
Not enough data
7.1
11
Generative AI
Not enough data
6.3
10
Not enough data
6.5
10
Generative AI
Not enough data
8.2
11
Not enough data
8.6
11
Not enough data
7.9
11
Communication
8.3
6
8.9
18
8.9
6
9.4
17
8.3
6
8.8
15
Feature Not Available
9.8
17
8.9
6
9.0
15
Internal Use
Not enough data
8.3
24
Feature Not Available
9.9
16
Feature Not Available
8.3
14
Feature Not Available
9.6
15
Feature Not Available
9.7
16
8.3
6
9.6
15
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Unique Categories
Communication is categorized as Customer Self-Service and Digital Customer Service Platforms
Pylon is categorized as Conversational Support and Customer Communications Management
Reviews
Reviewers' Company Size
Communication
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pylon
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
28.6%
Consulting
7.1%
Telecommunications
7.1%
Professional Training & Coaching
7.1%
Marketing and Advertising
7.1%
Other
42.9%
Computer Software
59.3%
Information Technology and Services
25.4%
Financial Services
5.1%
Logistics and Supply Chain
3.4%
Computer & Network Security
3.4%
Other
3.4%
Alternatives
Discussions
Communication has no discussions with answers
Pylon has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
