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Compare Amplitude Guides & Surveys and UserGuiding 
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At a Glance
Market Segments
Small-Business (62.8% of reviews)
Small-Business (57.2% of reviews)
Entry-Level Pricing
Contact Us Per Month
Free Trial
Amplitude Guides & Surveys
Star Rating
(165)4.8 out of 5
Market Segments
Small-Business (62.8% of reviews)
Entry-Level Pricing
Contact Us Per Month
Free Trial is available
Browse all 3 pricing plansUserGuiding
Star Rating
(738)4.7 out of 5
Market Segments
Small-Business (57.2% of reviews)
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UserGuiding excels in its Ease of Setup with a score of 8.9, making it a user-friendly choice for small businesses looking to implement onboarding solutions quickly. In contrast, Command AI offers a slightly higher score of 9.3, indicating a more streamlined setup process that users appreciate.
- Reviewers mention that UserGuiding's Quality of Support is highly rated at 9.5, with many users praising the responsiveness and helpfulness of the support team. Command AI, however, surpasses this with a score of 9.9, suggesting an even more exceptional support experience that users find invaluable.
- G2 users highlight UserGuiding's Customization capabilities, scoring 9.4, which allows for tailored onboarding experiences. Command AI also scores 9.4 in this area, but users report that its Behavior-responsive Messaging feature, rated at 9.4, provides a more dynamic and personalized interaction, enhancing user engagement.
- Reviewers mention that UserGuiding's Survey Implementation is effective, scoring 9.0, which helps in gathering user feedback efficiently. Command AI matches this score but users report that its Data Analysis capabilities, rated at 8.6, provide deeper insights into user behavior, making it a better choice for data-driven decisions.
- Users on G2 appreciate UserGuiding's Mobile Optimization with a score of 6.9, but many express a desire for improvements. In contrast, Command AI's mobile features are rated higher, indicating a more robust mobile experience that users find essential for on-the-go access.
- Users say that UserGuiding's Text Bubble Walkthroughs score of 9.2 is effective for guiding users through processes, while Command AI's score of 9.3 indicates a slight edge in this feature, with users noting that its walkthroughs are more intuitive and engaging.
Pricing
Entry-Level Pricing
Amplitude Guides & Surveys
Growth
Contact Us
Per Month
For fast-growing companies. Free trial available.
- Our Full Platform - Nudge and Assist Suite inc. Actions & Pages
- Unlimited Nudges & Checklists
- Copilot & HelpHub
UserGuiding
Free Trial
Free Trial
14-day free trial, no credit-card needed!
- All Professional Plan Features are included in the Free Trial
Free Trial
Amplitude Guides & Surveys
Free Trial is available
UserGuiding
Free Trial is available
Ratings
Meets Requirements
9.3
132
8.9
655
Ease of Use
9.2
136
9.1
674
Ease of Setup
9.1
81
8.9
607
Ease of Admin
9.4
75
9.1
408
Quality of Support
9.8
127
9.5
630
Has the product been a good partner in doing business?
9.6
75
9.4
397
Product Direction (% positive)
9.8
136
9.6
657
Features by Category
User Analysis
8.9
78
8.9
391
8.5
85
8.5
398
User Support
8.7
76
8.7
401
8.3
60
8.4
363
9.0
76
8.4
377
Walkthrough Type
8.9
70
8.6
380
9.1
78
9.1
406
Platform Basics - Digital Adoption Platform
7.9
8
8.4
94
7.4
9
8.8
95
Analytics - Digital Adoption Platform
8.5
9
8.2
93
Functions - Digital Adoption Platform
7.2
9
8.5
92
7.3
8
8.7
96
Agentic AI - Digital Adoption Platform
7.0
5
7.3
81
Responses
9.4
13
Not enough data
9.4
12
Not enough data
9.4
12
Not enough data
8.9
12
Not enough data
9.3
12
Not enough data
Platform
8.3
10
Not enough data
9.3
12
Not enough data
9.9
12
Not enough data
9.3
12
Not enough data
8.6
11
Not enough data
9.7
11
Not enough data
9.0
10
Not enough data
Generative AI
9.7
10
Not enough data
9.3
10
Not enough data
Generative AI
Not enough data
6.8
137
Self-Service Experience
Not enough data
8.9
367
Not enough data
8.8
365
Not enough data
7.6
339
Not enough data
Feature Not Available
Not enough data
8.6
352
Self-Service Platform
Not enough data
8.8
360
Not enough data
8.4
204
Not enough data
7.1
188
Not enough data
8.3
350
Agentic AI - Customer Self-Service
Not enough data
7.1
48
Not enough data
7.6
48
Not enough data
7.6
46
Not enough data
7.4
46
Not enough data
7.2
47
Not enough data
7.1
46
Not enough data
7.3
46
Categories
Categories
Shared Categories
Amplitude Guides & Surveys and UserGuiding are categorized as Digital Adoption Platform
Unique Categories
Amplitude Guides & Surveys is categorized as Chatbots
UserGuiding is categorized as Customer Self-Service
Reviews
Reviewers' Company Size
Amplitude Guides & Surveys
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserGuiding
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
45.2%
Information Technology and Services
19.1%
Marketing and Advertising
5.1%
Financial Services
4.5%
Internet
3.8%
Other
22.3%
Computer Software
38.6%
Information Technology and Services
16.8%
Marketing and Advertising
4.7%
Financial Services
3.7%
Accounting
3.3%
Other
32.9%
Discussions
Amplitude Guides & Surveys has no discussions with answers
RTL support
2 Comments
HV
Hi Medhat! UserGuiding supports RTL text by means of theme customization. You can read more about it here:...Read more
Are there adoption tools for products that change often?
1 Comment
TG
For those who understand and can code use CSS elements to tag your location and steps instead of mouse selection this will keep the guides intact firmly.Read more
What is UserGuiding used for?
1 Comment
CD
User Onboarding, Product Tours, Interactive Guides, Feature Announcements, and User Education.Read more
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