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At a Glance
Market Segments
Small-Business (33.3% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Cognigy.AI
Star Rating
(13)4.6 out of 5
Market Segments
Small-Business (33.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Cognigy.AIReplicant
Star Rating
(45)4.7 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ReplicantSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Cognigy.AI excels in Natural Language Understanding (NLU) with a score of 9.7, while Replicant falls behind at 8.5. Reviewers mention that Cognigy.AI's ability to understand and process user intent leads to more accurate and relevant responses.
- Reviewers say that Replicant shines in Quality of Support, achieving a score of 9.6 compared to Cognigy.AI's 9.2. Users on G2 highlight that Replicant's support team is responsive and helpful, making it easier to resolve issues quickly.
- Users report that both platforms have similar Ease of Use ratings at 9.4, but Cognigy.AI's Conversation Editor, rated at 8.3, is noted for its intuitive design, allowing users to create and manage conversations more effectively than Replicant's editor.
- G2 users mention that Cognigy.AI offers superior Personalization features with a score of 9.7, while Replicant scores 9.3. Reviewers highlight that Cognigy.AI's ability to tailor interactions based on user data enhances customer engagement significantly.
- Reviewers mention that Replicant's Call Back feature, rated at 5.3, is a significant drawback, as users find it less reliable compared to Cognigy.AI's more robust call management capabilities, which are reflected in higher ratings across related features.
- Users say that Cognigy.AI's Automation capabilities, scoring 9.4, are particularly strong, allowing for efficient ticket resolution and customer interaction automation, while Replicant's automation features are perceived as less comprehensive, impacting overall user satisfaction.
Pricing
Entry-Level Pricing
Cognigy.AI
No pricing availableReplicant
No pricing availableFree Trial
Cognigy.AI
Free Trial is available
Replicant
Free Trial is available
Ratings
Meets Requirements
9.3
7
9.0
32
Ease of Use
9.6
8
9.3
32
Ease of Setup
9.3
7
9.2
27
Ease of Admin
9.0
5
9.4
25
Quality of Support
9.0
7
9.5
32
Has the product been a good partner in doing business?
9.7
6
9.4
24
Product Direction (% positive)
10.0
7
9.6
26
Features by Category
Responses
9.7
5
9.2
11
9.7
5
9.1
11
9.7
5
8.5
11
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.5
10
9.0
5
8.8
10
9.0
5
Feature Not Available
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Feature Not Available
8.1
7
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.8
6
Not enough data
5.3
5
Not enough data
7.9
7
Not enough data
7.5
6
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
6.7
5
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.0
5
Not enough data
8.8
7
Customer Support
Not enough data
8.7
10
Not enough data
8.6
11
Not enough data
8.2
11
Automation
Not enough data
8.8
11
Not enough data
8.2
11
Not enough data
8.0
11
Artificial Intelligence
Not enough data
8.2
11
Not enough data
8.5
9
Not enough data
8.5
11
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.5
10
Self-Service Experience
Not enough data
8.3
11
Not enough data
7.6
12
Not enough data
Feature Not Available
Not enough data
8.0
11
Not enough data
8.7
14
Self-Service Platform
Not enough data
8.7
14
Not enough data
9.3
14
Not enough data
8.9
14
Not enough data
8.9
14
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Cognigy.AI and Replicant are categorized as Customer Service Automation and AI Agents For Business Operations
Unique Categories
Replicant is categorized as Speech Analytics, Call Center Infrastructure (CCI), and Customer Self-Service
Reviews
Reviewers' Company Size
Cognigy.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Replicant
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
41.7%
Management Consulting
16.7%
Consulting
8.3%
Retail
8.3%
Oil & Energy
8.3%
Other
16.7%
Financial Services
13.6%
Transportation/Trucking/Railroad
11.4%
Insurance
11.4%
Health, Wellness and Fitness
11.4%
Retail
9.1%
Other
43.2%
Alternatives
Discussions
Cognigy.AI has no discussions with answers
Replicant has no discussions with answers
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