Users report that tawk.to excels in its pop-up chat feature, scoring 9.3, which allows for seamless customer engagement. In contrast, Cliengo's pop-up chat scored slightly lower at 9.2, indicating a minor difference in user experience.
Reviewers mention that tawk.to offers robust in-app messaging capabilities with a score of 9.0, making it easy for teams to communicate internally. Cliengo, however, scored only 8.0 in this area, suggesting that its in-app messaging may not be as effective.
G2 users highlight that both products have similar scores for customization at 8.5, but tawk.to is noted for its user-friendly interface that makes customization straightforward, while Cliengo's customization options may require more technical knowledge.
Users on G2 report that tawk.to's conversation archiving feature is highly rated at 8.9, allowing for easy retrieval of past interactions. Cliengo's score of 8.7 indicates it also offers this feature, but some users feel it could be more intuitive.
Reviewers mention that tawk.to's lead development tools are effective, scoring 8.5, which helps businesses nurture potential customers. Cliengo's score of 8.3 suggests it has similar capabilities, but users feel tawk.to provides a more comprehensive approach.
Users say that both platforms have a strong focus on analytics, but tawk.to's analytics tools are perceived as more user-friendly and insightful, leading to better decision-making compared to Cliengo's offerings.
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