Introducing G2.ai, the future of software buying.Try now
Compare ClickDesk and tawk.to 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
LiveChat
Visit Website
At a Glance
Market Segments
Small-Business (44.7% of reviews)
Small-Business (73.9% of reviews)
Entry-Level Pricing
$19.99 per month
Free Per Month
ClickDesk
Star Rating
(48)3.8 out of 5
Market Segments
Small-Business (44.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.99 per month
Browse all 3 pricing planstawk.to
Star Rating
(195)4.5 out of 5
Market Segments
Small-Business (73.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ClickDesk's ticket creation user experience scores an 8.6, which is commendable, but tawk.to excels with a higher score of 9.3, indicating a more intuitive interface for creating support tickets.
- Reviewers mention that while ClickDesk offers a solid SLA Management score of 9.4, tawk.to's overall workflow and response automation features are rated higher, showcasing a more streamlined process for managing customer inquiries.
- G2 users highlight that ClickDesk's pop-up chat feature is rated at 7.9, which some find lacking in customization options, whereas tawk.to shines with a score of 9.3, providing a more flexible and user-friendly chat experience.
- Users on G2 note that ClickDesk's quality of support is rated at 7.8, which some reviewers find insufficient, while tawk.to's support quality is rated at 8.4, indicating a more reliable and responsive support team.
- Reviewers mention that ClickDesk's internal use features, such as conversation archiving, score lower at 7.7, while tawk.to's features in this area, including a robust knowledge base and team inbox, are rated higher, enhancing team collaboration and information sharing.
- Users say that ClickDesk's entry-level price of $19.99 per month may be a barrier for some small businesses, especially when tawk.to offers a free plan, making it a more accessible option for startups and smaller teams.
Pricing
Entry-Level Pricing
tawk.to
Free
Free
Per Month
Free forever
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base
Free Trial
ClickDesk
No trial information availabletawk.to
Free Trial is available
Ratings
Meets Requirements
8.3
44
9.1
168
Ease of Use
8.5
44
9.1
168
Ease of Setup
8.7
22
9.2
83
Ease of Admin
8.1
24
9.1
77
Quality of Support
7.8
43
8.4
137
Has the product been a good partner in doing business?
8.0
23
9.0
66
Product Direction (% positive)
7.9
44
9.0
161
Features by Category
Ticket and Case Management
8.6
17
|
Verified
Not enough data
8.4
17
|
Verified
Not enough data
8.6
17
|
Verified
Not enough data
8.8
18
|
Verified
Not enough data
9.4
15
Not enough data
Feature Not Available
Not enough data
8.9
17
|
Verified
Not enough data
8.8
17
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.0
17
|
Verified
Not enough data
8.9
18
|
Verified
Not enough data
9.4
17
|
Verified
Not enough data
8.6
17
|
Verified
Not enough data
Feature Not Available
Not enough data
Platform
8.6
6
|
Verified
Not enough data
8.1
30
|
Verified
8.5
124
|
Verified
9.5
7
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
8.3
16
|
Verified
Not enough data
8.8
16
|
Verified
Not enough data
Generative AI
Not enough data
6.5
12
Not enough data
6.5
11
Not enough data
6.4
11
Communication
7.9
26
|
Verified
9.2
135
|
Verified
7.3
27
|
Verified
8.9
136
|
Verified
8.0
22
8.0
100
|
Verified
8.2
24
8.9
118
|
Verified
Not enough data
8.3
41
Internal Use
8.1
30
|
Verified
8.5
124
|
Verified
7.7
25
|
Verified
8.8
123
|
Verified
7.8
24
|
Verified
8.4
113
7.9
24
8.6
116
|
Verified
7.7
24
|
Verified
8.7
111
|
Verified
7.4
26
|
Verified
8.3
112
|
Verified
Reviews
Reviewers' Company Size
ClickDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
tawk.to
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
8.5%
Telecommunications
6.4%
Marketing and Advertising
6.4%
Information Technology and Services
6.4%
Higher Education
6.4%
Other
66.0%
Computer Software
12.2%
Information Technology and Services
11.2%
Marketing and Advertising
8.5%
Internet
5.3%
Education Management
4.3%
Other
58.5%
Alternatives
Discussions
ClickDesk has no discussions with answers
What is tawk.to used for?
1 Comment
AS
It's a live chatting software used on the website to interact with clients mostly.Read more
tawk.to has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
