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Compare Cisco Unified Communications Manager (CallManager) and Sangoma Unified Communications Platform 
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At a Glance
Market Segments
Mid-Market (49.5% of reviews)
Small-Business (50.0% of reviews)
Entry-Level Pricing
No pricing available
Starting at $17.99 1 User per month
Cisco Unified Communications Manager (CallManager)
Star Rating
(110)4.4 out of 5
Market Segments
Mid-Market (49.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Cisco Unified Communications Manager (CallManager)Sangoma Unified Communications Platform
Star Rating
(254)4.2 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $17.99 1 User per month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Cisco Unified Communications Manager excels in phone call quality, with a rating of 9.8, while Switchvox follows closely with a rating of 9.3. Reviewers mention that the clarity and reliability of calls on CallManager are often highlighted as a key advantage.
- Reviewers mention that Switchvox offers a more user-friendly setup experience, scoring 8.2 compared to CallManager's 7.0. Users on G2 appreciate the straightforward installation process of Switchvox, making it a preferred choice for small businesses.
- G2 users note that Cisco Unified Communications Manager has superior conference call capabilities, rated at 9.4, while Switchvox is rated at 8.9. Reviewers say that the features for managing large conference calls are more robust in CallManager, which is crucial for mid-market companies.
- Users say that both products provide solid support, but Switchvox slightly edges out with a quality of support rating of 8.7 compared to CallManager's 8.6. Reviewers mention that the responsiveness and helpfulness of Switchvox's support team are frequently praised.
- Reviewers mention that Cisco Unified Communications Manager shines in its advanced features like Hold Music, rated at 9.1, while Switchvox's Hold Music feature is rated at 8.5. Users report that the customization options for hold music in CallManager are particularly appreciated in larger organizations.
- Users on G2 highlight that Switchvox's automated attendants score higher at 8.8 compared to CallManager's 8.5. Reviewers say that the intuitive nature of Switchvox's automated attendants makes it easier for small businesses to manage incoming calls effectively.
Pricing
Entry-Level Pricing
Cisco Unified Communications Manager (CallManager)
No pricing availableSangoma Unified Communications Platform
Cloud
Starting at $17.99
1 User per month
Sangoma UC Cloud is purpose-built for businesses with limited IT resources that need a fast, reliable, and fully supported communications solution. With white-glove onboarding and 24/7 support, you’ll be up and running quickly—and backed for the long term.
Every user gets a complete collaboration suite with voice, video, and chat, accessible on browser, desktop, and mobile. Our intuitive interface makes managing users and routing calls simple, while the platform scales effortlessly as your business grows. Flexible cloud pricing—including volume discounts of up to 33%—keeps costs aligned with your clients’ needs.
*Pricing based on 5-year commitment
- DID, Unlimited Calling, SMS, e911
- Ring groups, IVR auto attendants, call parking, forwarding, transferring, and more
- Integrated fully-featured softphone, AI call and meeting summaries, unlimited one-to-one messaging, visual voicemail, and more
Free Trial
Cisco Unified Communications Manager (CallManager)
No trial information availableSangoma Unified Communications Platform
Free Trial is available
Ratings
Meets Requirements
9.1
90
9.0
232
Ease of Use
8.2
91
8.5
233
Ease of Setup
6.9
51
8.2
195
Ease of Admin
8.0
53
8.6
195
Quality of Support
8.6
86
8.7
225
Has the product been a good partner in doing business?
8.8
52
8.8
191
Product Direction (% positive)
8.4
89
7.7
234
Features by Category
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
9.8
40
|
Verified
9.3
193
|
Verified
8.7
29
|
Verified
8.3
28
|
Verified
8.2
34
|
Verified
7.6
51
|
Verified
7.7
8
7.6
25
|
Verified
9.4
38
|
Verified
8.9
160
|
Verified
9.8
39
|
Verified
9.5
183
|
Verified
Agentic AI - VoIP Providers
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Access
7.9
29
7.9
74
|
Verified
7.6
27
8.3
104
|
Verified
7.3
25
|
Verified
8.3
66
Advanced Features
9.1
33
|
Verified
8.5
182
|
Verified
8.6
35
|
Verified
8.8
152
|
Verified
9.1
9
9.1
143
Agentic AI - Audio Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Features
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Cisco Unified Communications Manager (CallManager) and Sangoma Unified Communications Platform are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
Cisco Unified Communications Manager (CallManager) is categorized as Audio Conferencing
Sangoma Unified Communications Platform has no unique categories
Reviews
Reviewers' Company Size
Cisco Unified Communications Manager (CallManager)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sangoma Unified Communications Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
15.5%
Information Technology and Services
13.6%
Computer Software
7.8%
Telecommunications
4.9%
Insurance
4.9%
Other
53.4%
Hospital & Health Care
7.4%
Health, Wellness and Fitness
5.0%
Financial Services
5.0%
Non-Profit Organization Management
4.5%
Insurance
4.5%
Other
73.6%
Alternatives
Discussions
Cisco Unified Communications Manager (CallManager) has no discussions with answers
Sangoma Unified Communications Platform has no discussions with answers
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