Compare BMC Helix ITSM and Xurrent ITSM 
Featured Products
At a Glance
Market Segments
Enterprise (74.7% of reviews)
Enterprise (54.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BMC Helix ITSM
Star Rating
(291)3.7 out of 5
Market Segments
Enterprise (74.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BMC Helix ITSMXurrent ITSM
Star Rating
(87)4.6 out of 5
Market Segments
Enterprise (54.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Xurrent ITSMBMC Helix ITSM vs Xurrent ITSM
When assessing the two solutions, reviewers found Xurrent ITSM easier to use, set up, and administer. Reviewers also preferred doing business with Xurrent ITSM overall.
- Reviewers felt that Xurrent ITSM meets the needs of their business better than BMC Helix ITSM.
- When comparing quality of ongoing product support, reviewers felt that Xurrent ITSM is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Xurrent ITSM over BMC Helix ITSM.
Pricing
Entry-Level Pricing
BMC Helix ITSM
No pricing availableXurrent ITSM
No pricing availableFree Trial
BMC Helix ITSM
No trial information availableXurrent ITSM
Free Trial is available
Ratings
Meets Requirements
8.0
245
8.9
69
Ease of Use
7.2
248
9.1
70
Ease of Setup
7.0
87
8.7
49
Ease of Admin
7.2
83
8.6
48
Quality of Support
7.5
213
9.1
68
Has the product been a good partner in doing business?
7.9
77
9.2
47
Product Direction (% positive)
6.1
244
9.8
64
Features by Category
Administration
8.8
16
|
Verified
8.6
41
8.6
17
|
Verified
8.1
40
9.3
16
|
Verified
8.2
42
Service Desk
9.1
20
|
Verified
8.8
42
9.2
19
|
Verified
8.4
42
9.1
18
|
Verified
8.8
42
Management
9.4
9
|
Verified
8.3
40
7.7
8
|
Verified
8.9
38
8.3
9
|
Verified
8.6
33
8.7
9
|
Verified
8.5
36
7.6
9
|
Verified
8.0
32
Functionality
9.5
10
|
Verified
9.3
42
8.3
9
|
Verified
7.7
33
9.1
9
|
Verified
8.0
34
8.8
10
|
Verified
8.5
41
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
7.1
36
Not enough data
8.5
37
Not enough data
8.4
40
Not enough data
Not enough data
Management Tools
Not enough data
9.0
42
Not enough data
8.9
39
Not enough data
8.5
40
Generative AI
Not enough data
8.7
13
Not enough data
8.9
12
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Feature Not Available
8.6
49
8.6
104
8.3
47
8.3
105
8.1
50
7.9
86
8.5
48
7.9
88
8.6
48
Reporting
7.9
91
8.2
47
7.9
87
7.9
49
Feature Not Available
7.6
38
Access & Usability
6.6
55
7.8
44
7.8
85
8.7
48
7.9
77
8.4
44
7.7
62
8.7
35
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Feature Not Available
Platform
Not enough data
8.9
28
Not enough data
8.5
28
Not enough data
8.8
31
Not enough data
8.2
32
Not enough data
8.5
34
Security
Not enough data
7.9
25
Not enough data
7.2
24
Not enough data
Feature Not Available
Not enough data
9.3
32
Not enough data
9.1
34
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BMC Helix ITSM and Xurrent ITSM are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
BMC Helix ITSM has no unique categories
Xurrent ITSM is categorized as Incident Management and Enterprise IT Management
Reviews
Reviewers' Company Size
BMC Helix ITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Xurrent ITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.7%
Telecommunications
8.8%
Computer Software
6.6%
Hospital & Health Care
6.6%
Higher Education
3.7%
Other
40.7%
Information Technology and Services
27.2%
Insurance
8.6%
Automotive
6.2%
Consulting
4.9%
Computer Software
4.9%
Other
48.1%
Alternatives
Discussions
BMC Helix ITSM has no discussions with answers
Xurrent ITSM has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
