Compare BMC FootPrints and TOPdesk 
Featured Products
At a Glance
Market Segments
Enterprise (57.1% of reviews)
Mid-Market (46.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BMC FootPrints
Star Rating
(56)3.5 out of 5
Market Segments
Enterprise (57.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about BMC FootPrintsTOPdesk
Star Rating
(30)4.1 out of 5
Market Segments
Mid-Market (46.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TOPdeskBMC FootPrints vs TOPdesk
- Reviewers felt that TOPdesk meets the needs of their business better than BMC FootPrints.
- When comparing quality of ongoing product support, reviewers felt that TOPdesk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of TOPdesk over BMC FootPrints.
Pricing
Entry-Level Pricing
BMC FootPrints
No pricing availableTOPdesk
No pricing availableFree Trial
BMC FootPrints
No trial information availableTOPdesk
Free Trial is available
Ratings
Meets Requirements
7.4
51
8.5
24
Ease of Use
6.9
50
8.0
23
Ease of Setup
6.7
20
7.3
5
Ease of Admin
6.7
19
Not enough data
Quality of Support
7.7
39
8.8
20
Has the product been a good partner in doing business?
8.1
18
8.3
5
Product Direction (% positive)
4.7
51
9.5
24
Features by Category
Administration
5.6
6
|
Verified
8.8
10
|
Verified
Not enough data
8.3
10
|
Verified
6.4
7
|
Verified
8.8
10
|
Verified
Service Desk
7.9
8
|
Verified
8.8
10
|
Verified
7.5
8
|
Verified
8.3
10
|
Verified
6.5
8
|
Verified
8.2
10
|
Verified
Management
Not enough data
8.3
10
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
8.3
10
|
Verified
Not enough data
8.5
9
|
Verified
Functionality
Not enough data
9.0
10
|
Verified
Not enough data
8.0
9
Not enough data
8.8
10
|
Verified
Not enough data
8.5
10
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.2
28
8.8
19
8.3
26
8.4
20
8.4
28
9.1
19
7.9
22
8.6
18
7.9
20
8.1
18
Reporting
7.8
27
8.2
19
8.3
22
8.4
19
7.1
17
8.3
17
Access & Usability
5.3
12
8.6
15
8.0
23
8.8
18
8.4
21
8.8
16
7.2
17
8.0
16
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BMC FootPrints and TOPdesk are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
BMC FootPrints has no unique categories
TOPdesk has no unique categories
Reviews
Reviewers' Company Size
BMC FootPrints
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TOPdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
26.8%
Law Practice
19.6%
Information Technology and Services
14.3%
Hospital & Health Care
7.1%
Education Management
5.4%
Other
26.8%
Computer Software
10.7%
Retail
7.1%
Primary/Secondary Education
7.1%
Higher Education
7.1%
Consumer Goods
7.1%
Other
60.7%
Alternatives
Discussions
BMC FootPrints has no discussions with answers
TOPdesk has no discussions with answers
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