Introducing G2.ai, the future of software buying.Try now
Compare Avaya Experience Platform and XCALLY 
Featured Products
At a Glance
Market Segments
Enterprise (52.6% of reviews)
Small-Business (68.1% of reviews)
Entry-Level Pricing
No pricing available
Free Trial 1 seats Per Month
Avaya Experience Platform
Star Rating
(181)4.1 out of 5
Market Segments
Enterprise (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Avaya Experience PlatformXCALLY
Star Rating
(48)4.7 out of 5
Market Segments
Small-Business (68.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 seats Per Month
Browse all 4 pricing plansAvaya Experience Platform vs XCALLY
When assessing the two solutions, reviewers found XCALLY easier to use, set up, and administer. Reviewers also preferred doing business with XCALLY overall.
- Reviewers felt that XCALLY meets the needs of their business better than Avaya Experience Platform.
- When comparing quality of ongoing product support, reviewers felt that XCALLY is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of XCALLY over Avaya Experience Platform.
Pricing
Entry-Level Pricing
Avaya Experience Platform
No pricing availableXCALLY
OMNI-GOLD
Free Trial
1 seats Per Month
The best choice for companies that want to offer an inbound omnichannel contact centre from a unified interface able to handle customer interactions from multiple channels in a way that allows customers to seamlessly switch back and forth across channels, by offering a consistent experience across customer service channels available at every touchpoint.
- Voice
- Agent softphone (Phonebar)
- SMS
Free Trial
Avaya Experience Platform
No trial information availableXCALLY
Free Trial is available
Ratings
Meets Requirements
8.6
132
9.6
19
Ease of Use
8.4
131
9.3
20
Ease of Setup
7.5
34
9.3
16
Ease of Admin
7.8
33
9.6
15
Quality of Support
8.2
118
9.3
20
Has the product been a good partner in doing business?
7.9
32
9.9
15
Product Direction (% positive)
7.1
129
9.4
19
Features by Category
Channels
9.3
15
|
Verified
9.8
11
8.9
11
9.3
10
8.1
15
|
Verified
9.2
10
7.7
10
9.4
9
8.2
14
|
Verified
9.3
10
Generative AI
Not enough data
Not enough data
Functions
8.6
34
|
Verified
10.0
11
8.9
34
10.0
11
8.9
31
|
Verified
9.9
12
8.8
15
|
Verified
9.3
7
8.1
16
9.8
9
8.9
14
|
Verified
10.0
11
8.9
14
|
Verified
9.5
10
9.3
14
|
Verified
9.5
10
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
27
|
Verified
9.0
10
8.7
27
|
Verified
9.7
13
8.6
31
|
Verified
8.7
13
8.6
12
|
Verified
9.5
10
8.8
13
|
Verified
9.3
10
Workforce Management
7.7
5
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
Not enough data
Not enough data
9.3
5
|
Verified
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
7.3
5
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
Not enough data
Not enough data
8.7
5
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Avaya Experience Platform and XCALLY are categorized as Contact Center
Unique Categories
Avaya Experience Platform is categorized as Contact Center Workforce, Speech Analytics, and Customer Self-Service
XCALLY has no unique categories
Reviews
Reviewers' Company Size
Avaya Experience Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
XCALLY
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
14.5%
Information Technology and Services
10.5%
Consumer Services
10.5%
Insurance
9.9%
Hospital & Health Care
4.6%
Other
50.0%
Telecommunications
21.3%
Information Technology and Services
14.9%
Computer Software
10.6%
Marketing and Advertising
8.5%
Financial Services
6.4%
Other
38.3%
Alternatives
Discussions
Avaya Experience Platform has no discussions with answers
XCALLY has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
