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Compare Avaya Experience Platform and Sinch Contact Pro 
Featured Products
At a Glance
Market Segments
Enterprise (52.6% of reviews)
Enterprise (100.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Avaya Experience Platform
Star Rating
(181)4.1 out of 5
Market Segments
Enterprise (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Avaya Experience PlatformSinch Contact Pro
Star Rating
(11)4.5 out of 5
Market Segments
Enterprise (100.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Sinch Contact ProAvaya Experience Platform vs Sinch Contact Pro
When assessing the two solutions, reviewers found Avaya Experience Platform easier to use. However, Sinch Contact Pro is easier to set up and administer. Reviewers also preferred doing business with Sinch Contact Pro overall.
- Reviewers felt that Sinch Contact Pro meets the needs of their business better than Avaya Experience Platform.
- When comparing quality of ongoing product support, reviewers felt that Sinch Contact Pro is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Sinch Contact Pro over Avaya Experience Platform.
Pricing
Entry-Level Pricing
Avaya Experience Platform
No pricing availableSinch Contact Pro
No pricing availableFree Trial
Avaya Experience Platform
No trial information availableSinch Contact Pro
No trial information availableRatings
Meets Requirements
8.6
132
9.5
10
Ease of Use
8.4
131
8.3
10
Ease of Setup
7.5
34
7.7
5
Ease of Admin
7.8
33
8.3
5
Quality of Support
8.2
118
8.9
9
Has the product been a good partner in doing business?
7.9
32
8.3
5
Product Direction (% positive)
7.1
129
8.8
10
Features by Category
Channels
9.3
15
|
Verified
Not enough data
8.9
11
Not enough data
8.1
15
|
Verified
Not enough data
7.7
10
Not enough data
8.2
14
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Functions
8.6
34
|
Verified
8.3
6
|
Verified
8.9
34
8.1
6
|
Verified
8.9
31
|
Verified
8.1
6
|
Verified
8.8
15
|
Verified
Feature Not Available
8.1
16
Not enough data
8.9
14
|
Verified
Not enough data
8.9
14
|
Verified
Not enough data
9.3
14
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
27
|
Verified
7.9
7
8.7
27
|
Verified
9.0
5
|
Verified
8.6
31
|
Verified
10.0
6
|
Verified
8.6
12
|
Verified
Not enough data
8.8
13
|
Verified
Feature Not Available
Workforce Management
7.7
5
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
Not enough data
Not enough data
9.3
5
|
Verified
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
7.3
5
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
Not enough data
Not enough data
8.7
5
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Avaya Experience Platform and Sinch Contact Pro are categorized as Contact Center
Unique Categories
Avaya Experience Platform is categorized as Contact Center Workforce, Speech Analytics, and Customer Self-Service
Sinch Contact Pro has no unique categories
Reviews
Reviewers' Company Size
Avaya Experience Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sinch Contact Pro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
14.5%
Information Technology and Services
10.5%
Consumer Services
10.5%
Insurance
9.9%
Hospital & Health Care
4.6%
Other
50.0%
Utilities
9.1%
Telecommunications
9.1%
Real Estate
9.1%
Package/Freight Delivery
9.1%
Oil & Energy
9.1%
Other
54.5%
Alternatives
Discussions
Avaya Experience Platform has no discussions with answers
Sinch Contact Pro has no discussions with answers
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