Introducing G2.ai, the future of software buying.Try now
Compare Avaya Experience Platform and CINNOX 
Featured Products
At a Glance
Market Segments
Enterprise (52.6% of reviews)
Small-Business (50.0% of reviews)
Entry-Level Pricing
No pricing available
$15.00 3 licences/month/billed annually
Avaya Experience Platform
Star Rating
(181)4.1 out of 5
Market Segments
Enterprise (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Avaya Experience PlatformCINNOX
Star Rating
(34)4.3 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 3 licences/month/billed annually
Browse all 2 pricing plansAvaya Experience Platform vs CINNOX
When assessing the two solutions, reviewers found CINNOX easier to use, set up, and administer. Reviewers also preferred doing business with CINNOX overall.
- Reviewers felt that Avaya Experience Platform meets the needs of their business better than CINNOX.
- When comparing quality of ongoing product support, reviewers felt that CINNOX is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of CINNOX over Avaya Experience Platform.
Pricing
Entry-Level Pricing
Avaya Experience Platform
No pricing availableCINNOX
Digital Commerce
$15.00
3 licences/month/billed annually
Turn your online traffic into growing revenue
- Unified communications: live chat, web call, conference & video call
- Facebook Messenger, email
- Screen sharing, file sharing
Free Trial
Avaya Experience Platform
No trial information availableCINNOX
Free Trial is available
Ratings
Meets Requirements
8.6
132
8.3
30
Ease of Use
8.4
131
8.6
30
Ease of Setup
7.5
34
8.8
17
Ease of Admin
7.8
33
8.8
17
Quality of Support
8.2
118
8.8
30
Has the product been a good partner in doing business?
7.9
32
9.0
17
Product Direction (% positive)
7.1
129
7.5
28
Features by Category
Channels
9.3
15
|
Verified
Not enough data
8.9
11
Not enough data
8.1
15
|
Verified
Not enough data
7.7
10
Not enough data
8.2
14
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Functions
8.6
34
|
Verified
Not enough data
8.9
34
Not enough data
8.9
31
|
Verified
Not enough data
8.8
15
|
Verified
Not enough data
8.1
16
Not enough data
8.9
14
|
Verified
Not enough data
8.9
14
|
Verified
Not enough data
9.3
14
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
27
|
Verified
Not enough data
8.7
27
|
Verified
Not enough data
8.6
31
|
Verified
Not enough data
8.6
12
|
Verified
Not enough data
8.8
13
|
Verified
Not enough data
Workforce Management
7.7
5
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
Not enough data
Not enough data
9.3
5
|
Verified
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
7.3
5
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
Not enough data
Not enough data
8.7
5
|
Verified
Not enough data
Conversational Platform
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.7
19
|
Verified
Not enough data
8.6
21
|
Verified
Not enough data
8.1
14
Not enough data
8.6
19
|
Verified
Not enough data
8.0
10
|
Verified
Internal Use
Not enough data
8.6
19
|
Verified
Not enough data
8.5
19
|
Verified
Not enough data
8.8
20
|
Verified
Not enough data
8.8
19
|
Verified
Not enough data
8.6
17
|
Verified
Not enough data
8.6
21
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Avaya Experience Platform and CINNOX are categorized as Contact Center
Unique Categories
Avaya Experience Platform is categorized as Contact Center Workforce, Speech Analytics, and Customer Self-Service
CINNOX is categorized as Conversational Support and Live Chat
Reviews
Reviewers' Company Size
Avaya Experience Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CINNOX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
14.5%
Information Technology and Services
10.5%
Consumer Services
10.5%
Insurance
9.9%
Hospital & Health Care
4.6%
Other
50.0%
Financial Services
17.6%
Pharmaceuticals
8.8%
Computer Software
8.8%
Real Estate
5.9%
Information Technology and Services
5.9%
Other
52.9%
Alternatives
Discussions
Avaya Experience Platform has no discussions with answers
Is there any chance Whatsapp and
3 Comments
C
WhatsApp Business Integration:
Video: https://youtu.be/u9N_963p8P8
Blog:...Read more
Will there be support for other browsers in the future?
1 Comment
C
Hi Matthew! Excellent question!
The maaiiconnect Dashboard is compatible with Google Chrome and Safari running on Microsoft Windows or MacOS to deliver...Read more
Essentials Package - Can I get a free trial?
1 Comment
C
We have something even better, maaiiconnect Essentials plan is free of charge. It's the best way to try the service. Sign up link:...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
