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At a Glance
Market Segments
Small-Business (68.6% of reviews)
Mid-Market (57.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Autotask
Star Rating
(520)4.3 out of 5
Market Segments
Small-Business (68.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskTrack-It!
Star Rating
(100)3.7 out of 5
Market Segments
Mid-Market (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Track-It!Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Autotask Professional Services Automation (PSA) excels in its ticketing system, achieving a score of 9.2, while Track-It! follows with a score of 8.9. Reviewers mention that the intuitive interface and robust features of Autotask make it easier to manage tickets effectively.
- Reviewers mention that Autotask's SLA Management feature scores 8.3, indicating strong capabilities in managing service level agreements, whereas Track-It! scores lower at 7.5. Users say that this difference allows Autotask to better meet client expectations and improve service delivery.
- G2 users highlight Autotask's superior reporting capabilities, with a score of 8.2 for its Reports & Analytics feature, compared to Track-It!'s 7.4. Users report that Autotask provides more comprehensive dashboards and insights, which help in making informed business decisions.
- Users on G2 note that Autotask's Change Management feature scores 8.1, significantly outperforming Track-It!'s score of 6.9. Reviewers mention that Autotask's structured approach to change management helps organizations minimize disruptions during updates.
- Reviewers say that Autotask's customer support quality is rated at 8.1, while Track-It! is rated at 7.7. Users report that Autotask's support team is more responsive and helpful, which enhances the overall user experience.
- Users report that Autotask's mobile support is rated at 6.0, which is lower than Track-It!'s 6.7. However, reviewers mention that while Track-It! offers better mobile usability, Autotask's desktop experience is significantly more robust, making it a preferred choice for users who primarily work on desktops.
Pricing
Entry-Level Pricing
Autotask
No pricing availableTrack-It!
No pricing availableFree Trial
Autotask
No trial information availableTrack-It!
Free Trial is available
Ratings
Meets Requirements
8.5
447
7.8
86
Ease of Use
8.0
479
7.9
88
Ease of Setup
7.5
367
7.6
51
Ease of Admin
7.7
265
7.9
52
Quality of Support
8.2
416
7.7
66
Has the product been a good partner in doing business?
8.4
257
8.1
50
Product Direction (% positive)
8.5
445
5.7
85
Features by Category
Ticket and Case Management
Not enough data
8.4
16
|
Verified
Not enough data
7.4
16
|
Verified
Not enough data
8.0
16
|
Verified
Not enough data
7.9
14
Not enough data
8.3
9
Not enough data
7.5
16
Not enough data
7.6
15
Not enough data
8.2
10
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.3
11
|
Verified
Not enough data
8.2
14
|
Verified
Not enough data
8.3
9
Not enough data
7.7
8
Not enough data
7.9
8
Platform
Not enough data
7.7
8
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
8.8
7
|
Verified
Not enough data
7.7
14
|
Verified
Not enough data
7.6
13
|
Verified
Administration
8.0
178
6.9
8
|
Verified
8.0
180
8.1
8
|
Verified
8.1
182
7.4
9
|
Verified
Service Desk
9.1
185
8.3
10
|
Verified
8.5
182
8.8
10
|
Verified
8.4
182
8.3
10
|
Verified
Management
8.2
180
7.5
6
|
Verified
8.3
181
8.1
6
|
Verified
8.4
178
6.3
5
8.0
176
8.3
5
|
Verified
7.5
172
8.1
6
Functionality
9.2
180
8.9
6
|
Verified
8.4
177
6.3
5
8.6
180
7.2
6
|
Verified
8.3
178
6.4
6
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
5.6
11
Not enough data
5.8
11
Not enough data
6.2
11
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Customer Management
8.0
181
|
Verified
Not enough data
7.1
178
|
Verified
Not enough data
6.1
175
|
Verified
Not enough data
7.2
180
|
Verified
Not enough data
Project Management
6.9
179
Not enough data
7.0
177
|
Verified
Not enough data
7.3
173
|
Verified
Not enough data
7.6
174
|
Verified
Not enough data
Accounting
7.2
173
Not enough data
7.3
172
|
Verified
Not enough data
6.5
166
Not enough data
6.8
170
Not enough data
6.5
168
|
Verified
Not enough data
Portfolio Management
6.8
168
Not enough data
6.8
167
Not enough data
6.6
165
Not enough data
6.6
164
Not enough data
Analytics
6.7
167
|
Verified
Not enough data
7.4
172
|
Verified
Not enough data
7.4
168
|
Verified
Not enough data
Administration
7.8
176
|
Verified
Not enough data
8.2
171
|
Verified
Not enough data
8.0
173
|
Verified
Not enough data
Platform
8.3
171
|
Verified
Not enough data
7.4
160
|
Verified
Not enough data
8.6
172
|
Verified
Not enough data
6.4
164
|
Verified
Not enough data
4.7
161
|
Verified
Not enough data
Generative AI
5.8
88
Not enough data
6.1
88
Not enough data
Artificial Intelligence - Professional Services Automation
5.3
32
Not enough data
5.1
31
Not enough data
6.2
30
Not enough data
Agentic AI - Professional Services Automation
5.6
32
Not enough data
5.6
32
Not enough data
Incident Management
8.1
237
7.4
36
8.4
236
7.5
38
8.4
235
8.5
40
7.0
230
6.5
32
7.3
231
6.8
33
Reporting
8.7
234
7.2
35
8.8
234
7.8
29
7.4
228
6.7
24
Access & Usability
6.1
230
6.7
20
7.9
230
7.5
31
7.2
225
8.3
32
7.6
223
Feature Not Available
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.8
14
Not enough data
4.4
13
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Categories
Categories
Shared Categories
Autotask and Track-It! are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
Autotask is categorized as Professional Services Automation
Track-It! is categorized as Help Desk
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Track-It!
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.3%
Computer Software
6.3%
Computer Networking
3.4%
Telecommunications
2.4%
Other
18.3%
Information Technology and Services
13.3%
Hospital & Health Care
6.1%
Higher Education
6.1%
Utilities
4.1%
Retail
4.1%
Other
66.3%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
Track-It! has no discussions with answers
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