Compare Autotask and Track-It! 
At a Glance
Market Segments
Small-Business (69.3% of reviews)
Mid-Market (57.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Autotask
Star Rating
(544)4.3 out of 5
Market Segments
Small-Business (69.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskTrack-It!
Star Rating
(100)3.7 out of 5
Market Segments
Mid-Market (57.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Track-It!Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Autotask significantly outperforms Track-It! in overall user satisfaction, with a much higher G2 Score reflecting its effectiveness as a service desk solution. Users appreciate its comprehensive features, such as the ability to prioritize and assign tickets efficiently, which enhances workflow management.
- According to verified reviews, Autotask's implementation process is praised for being intuitive and user-friendly, allowing teams to get up and running quickly. In contrast, Track-It! has received mixed feedback regarding its setup, with some users noting that while it is simple to use, it may not offer the same level of robust functionality.
- Users say that Autotask excels in providing quality support, with many highlighting the helpfulness of its customer service team. Reviewers mention that the analytics and reporting features are particularly beneficial for tracking performance and making informed decisions, whereas Track-It! users have expressed a desire for more comprehensive support options.
- Reviewers mention that Autotask's ticket management capabilities are superior, with features like automated ticket routing and prioritization receiving high praise. Users find these automations to be crucial for operational efficiency, while Track-It! users appreciate its user-friendly interface but feel it lacks some advanced ticketing functionalities.
- According to recent user feedback, Autotask's reporting and analytics tools are seen as a major advantage, helping teams to analyze data effectively. In comparison, while Track-It! offers basic reporting features, users feel that it does not provide the same depth of insights, which can limit its effectiveness for more complex needs.
- G2 reviewers highlight that Autotask is particularly well-suited for small businesses, with a majority of its users coming from this segment. This focus allows it to cater specifically to the needs of smaller teams, whereas Track-It! is more popular among mid-market companies, which may lead to differing expectations and experiences based on company size.
Pricing
Entry-Level Pricing
Autotask
No pricing availableTrack-It!
No pricing availableFree Trial
Autotask
No trial information availableTrack-It!
Free Trial is available
Ratings
Meets Requirements
8.5
464
7.8
86
Ease of Use
7.9
496
7.9
88
Ease of Setup
7.4
383
7.6
51
Ease of Admin
7.6
280
7.9
52
Quality of Support
8.2
431
7.7
66
Has the product been a good partner in doing business?
8.4
271
8.1
50
Product Direction (% positive)
8.4
462
5.7
85
Features by Category
Ticket and Case Management
Not enough data
8.4
16
|
Verified
Not enough data
7.4
16
|
Verified
Not enough data
8.0
16
|
Verified
Not enough data
7.9
14
Not enough data
8.3
9
Not enough data
7.5
16
Not enough data
7.6
15
Not enough data
8.2
10
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.3
11
|
Verified
Not enough data
8.2
14
|
Verified
Not enough data
8.3
9
Not enough data
7.7
8
Not enough data
7.9
8
Platform
Not enough data
7.7
8
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
8.8
7
|
Verified
Not enough data
7.7
14
|
Verified
Not enough data
7.6
13
|
Verified
Administration
8.0
179
6.9
8
|
Verified
8.0
181
8.1
8
|
Verified
8.1
183
7.4
9
|
Verified
Service Desk
9.1
186
8.3
10
|
Verified
8.4
183
8.8
10
|
Verified
8.4
184
8.3
10
|
Verified
Management
8.2
181
7.5
6
|
Verified
8.3
182
8.1
6
|
Verified
8.4
179
6.3
5
7.9
177
8.3
5
|
Verified
7.5
172
8.1
6
Functionality
9.2
181
8.9
6
|
Verified
8.3
178
6.3
5
8.5
181
7.2
6
|
Verified
8.3
179
6.4
6
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
5.1
12
Not enough data
5.3
12
Not enough data
6.1
12
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Customer Management
8.0
181
|
Verified
Not enough data
7.2
177
|
Verified
Not enough data
6.1
174
|
Verified
Not enough data
7.2
181
|
Verified
Not enough data
Project Management
6.9
180
Not enough data
7.0
179
|
Verified
Not enough data
7.3
173
|
Verified
Not enough data
7.6
174
|
Verified
Not enough data
Accounting
7.2
173
Not enough data
7.3
175
|
Verified
Not enough data
6.4
166
Not enough data
6.8
171
Not enough data
6.5
168
|
Verified
Not enough data
Portfolio Management
6.8
167
Not enough data
6.8
166
Not enough data
6.6
164
Not enough data
6.6
163
Not enough data
Analytics
6.7
166
|
Verified
Not enough data
7.4
175
|
Verified
Not enough data
7.4
167
|
Verified
Not enough data
Administration
7.8
184
|
Verified
Not enough data
8.2
176
|
Verified
Not enough data
8.0
173
|
Verified
Not enough data
Platform
8.3
174
|
Verified
Not enough data
7.4
160
|
Verified
Not enough data
8.6
174
|
Verified
Not enough data
6.4
164
|
Verified
Not enough data
4.7
161
|
Verified
Not enough data
Generative AI
5.8
89
Not enough data
6.1
88
Not enough data
Artificial Intelligence - Professional Services Automation
5.2
33
Not enough data
4.9
32
Not enough data
6.1
32
Not enough data
Agentic AI - Professional Services Automation
5.5
33
Not enough data
5.5
33
Not enough data
Incident Management
8.1
237
7.4
36
8.4
236
7.5
38
8.4
235
8.5
40
7.0
230
6.5
32
7.3
231
6.8
33
Reporting
8.7
234
7.2
35
8.8
234
7.8
29
7.4
227
6.7
24
Access & Usability
6.1
230
6.7
20
7.9
230
7.5
31
7.2
225
8.3
32
7.5
225
Feature Not Available
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.4
15
Not enough data
4.0
14
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Categories
Categories
Shared Categories
Autotask and Track-It! are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
Autotask is categorized as Professional Services Automation
Track-It! is categorized as Help Desk
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Track-It!
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.3%
Computer Software
6.1%
Computer Networking
3.3%
Telecommunications
2.3%
Other
18.6%
Information Technology and Services
13.3%
Hospital & Health Care
6.1%
Higher Education
6.1%
Utilities
4.1%
Law Practice
4.1%
Other
66.3%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
Track-It! has no discussions with answers
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