# Autotask vs Kaseya BMS Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Autotask excels in providing a comprehensive solution for managing MSP operations, integrating ticketing, project management, contracts, billing, time tracking, and reporting into one platform. This centralization helps users avoid the hassle of juggling multiple disconnected systems.
- **Users say** that Kaseya BMS offers seamless integrations, which, once set up, require minimal ongoing input. This feature is particularly appreciated by users who value efficiency and streamlined processes in their daily operations.
- **Reviewers mention** that Autotask's ticket workflow customization is a standout feature, allowing businesses to adapt processes to meet specific customer needs. This flexibility is often highlighted as a key advantage in enhancing service delivery.
- **According to verified reviews** , Kaseya BMS shines with its categorization options for tickets, enabling users to add tags and organize tickets effectively. This feature helps teams manage their workload more efficiently and improves overall ticket handling.
- **Users highlight** that Autotask's calendar feature is beneficial for organizing tasks, which contributes to better time management and productivity. This aspect is particularly valuable for teams juggling multiple projects and deadlines.
- **G2 reviewers note** that while Kaseya BMS provides a powerful suite of management tools, some users feel that it may not be as comprehensive as Autotask in terms of overall functionality, particularly for those needing a more integrated approach to service management.



| | Autotask | Kaseya BMS | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 613 | 41 | 
| **Largest Market Segment** | Small-Business (69.2% of reviews) | Small-Business (77.5% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Autotask

Pros:
- Ease of Use (65 reviews)
- Integrations (49 reviews)

Cons:
- Complex Usability (24 reviews)
- Learning Curve (18 reviews)

### Kaseya BMS

Pros:
- Efficiency (3 reviews)
- Automation (2 reviews)

Cons:
- Integration Issues (1 reviews)
- Missing Features (1 reviews)

---
## Ratings Comparison
| Rating | Autotask | Kaseya BMS | 
|---|---|---|
  | **Meets Requirements** | 8.5 (486 reviews) | 8.6 (25 reviews) | 
  | **Ease of Use** | 7.9 (548 reviews) | 8.4 (28 reviews) | 
  | **Ease of Setup** | 7.3 (433 reviews) | 8.1 (23 reviews) | 
  | **Ease of Admin** | 7.6 (280 reviews) | 8.5 (20 reviews) | 
  | **Quality of Support** | 8.2 (453 reviews) | 7.8 (26 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (271 reviews) | 8.0 (19 reviews) | 
  | **Product Direction (% positive)** | 8.3 (480 reviews) | 7.2 (25 reviews) | 

---
## Pricing

### Autotask

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Kaseya BMS

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 7.5/10 | 215 |
| **Kaseya BMS** | 8.4/10 | 10 |

#### Administration

| Feature | Autotask | Kaseya BMS | 
|---|---|---|
| **Change Management** | 8.0 (179 reviews) | 7.8 (10 reviews) ✓ Verified | 
| **Asset Management** | 7.9 (182 reviews) | 8.0 (9 reviews) ✓ Verified | 
| **Reports & Analytics** | 8.0 (193 reviews) | 7.4 (9 reviews) ✓ Verified | 

#### Service Desk

| Feature | Autotask | Kaseya BMS | 
|---|---|---|
| **Help Desk** | 9.0 (189 reviews) | 9.3 (10 reviews) ✓ Verified | 
| **Incident Reports** | 8.4 (182 reviews) | 8.7 (10 reviews) ✓ Verified | 
| **Process Workflow** | 8.3 (190 reviews) | 9.2 (10 reviews) ✓ Verified | 

#### Management

| Feature | Autotask | Kaseya BMS | 
|---|---|---|
| **Reporting** | 8.2 (189 reviews) | 7.4 (9 reviews) ✓ Verified | 
| **Administration Console** | 8.2 (184 reviews) | 9.3 (9 reviews) ✓ Verified | 
| **Access Management** | 8.3 (181 reviews) | 9.1 (9 reviews) ✓ Verified | 
| **Asset Management** | 7.9 (178 reviews) | 8.5 (10 reviews) ✓ Verified | 
| **Policy Dictation** | 7.5 (171 reviews) | 7.8 (9 reviews) | 

#### Functionality

| Feature | Autotask | Kaseya BMS | 
|---|---|---|
| **Ticketing System** | 9.2 (193 reviews) | 9.4 (8 reviews) ✓ Verified | 
| **Performance Logging** | 8.3 (178 reviews) | 8.3 (9 reviews) | 
| **Alerting** | 8.5 (181 reviews) | 8.1 (9 reviews) ✓ Verified | 
| **Automation** | 8.3 (188 reviews) | 8.3 (8 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Autotask | Kaseya BMS | 
|---|---|---|
| **Autonomous Task Execution** | 5.1 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 7.1 (16 reviews) | Not enough data | 
| **Adaptive Learning** | 5.9 (11 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.1 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 5.3 (11 reviews) | Not enough data | 
| **Decision Making** | 6.2 (11 reviews) | Not enough data | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 6.8/10 | 239 |
| **Kaseya BMS** | N/A | N/A |

#### Customer Management

| Feature | Autotask | Kaseya BMS | 
|---|---|---|
| **Customer Profiles** | 8.0 (187 reviews) ✓ Verified | Not enough data | 
| **Sales** | 7.2 (179 reviews) ✓ Verified | Not enough data | 
| **Marketing** | 6.1 (173 reviews) ✓ Verified | Not enough data | 
| **Client Portal** | 7.2 (182 reviews) ✓ Verified | Not enough data | 

#### Project Management

| Feature | Autotask | Kaseya BMS | 
|---|---|---|
| **Project Planning** | 6.9 (184 reviews) | Not enough data | 
| **Project Tracking** | 7.1 (186 reviews) ✓ Verified | Not enough data | 
| **Resource Definition** | 7.3 (173 reviews) ✓ Verified | Not enough data | 
| **Resource Management** | 7.6 (178 reviews) ✓ Verified | Not enough data | 

#### Accounting

| Feature | Autotask | Kaseya BMS | 
|---|---|---|
| **Revenue Recognition** | 7.2 (173 reviews) | Not enough data | 
| **Invoice Management** | 7.4 (180 reviews) ✓ Verified | Not enough data | 
| **Payments** | 6.4 (166 reviews) | Not enough data | 
| **Project Accounting** | 6.8 (170 reviews) | Not enough data | 
| **Budget Tracking** | 6.5 (167 reviews) ✓ Verified | Not enough data | 

#### Portfolio Management

| Feature | Autotask | Kaseya BMS | 
|---|---|---|
| **Portfolio Definition** | 6.7 (167 reviews) | Not enough data | 
| **Portfolio Performance** | 6.7 (166 reviews) | Not enough data | 
| **Risk** | 6.6 (163 reviews) | Not enough data | 
| **Portfolio Mix** | 6.6 (162 reviews) | Not enough data | 

#### Analytics

| Feature | Autotask | Kaseya BMS | 
|---|---|---|
| **Forecasting** | 6.7 (166 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 7.5 (185 reviews) ✓ Verified | Not enough data | 
| **KPIs** | 7.4 (167 reviews) ✓ Verified | Not enough data | 

#### Administration

| Feature | Autotask | Kaseya BMS | 
|---|---|---|
| **Standard Integrations** | 7.9 (196 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.2 (186 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 8.0 (175 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Autotask | Kaseya BMS | 
|---|---|---|
| **APIs** | 8.3 (177 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 7.4 (159 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.4 (189 reviews) ✓ Verified | Not enough data | 
| **Mobile** | 6.4 (164 reviews) ✓ Verified | Not enough data | 
| **Offline Access** | 4.7 (160 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Autotask | Kaseya BMS | 
|---|---|---|
| **AI Text Generation** | 5.8 (89 reviews) | Not enough data | 
| **AI Text Summarization** | 6.1 (88 reviews) | Not enough data | 

#### Artificial Intelligence - Professional Services Automation

| Feature | Autotask | Kaseya BMS | 
|---|---|---|
| **Predictive Forecasting** | 5.2 (33 reviews) | Not enough data | 
| **Smart task suggestions** | 4.9 (32 reviews) | Not enough data | 
| **Automated workflows** | 6.5 (37 reviews) | Not enough data | 

#### Agentic AI - Professional Services Automation

| Feature | Autotask | Kaseya BMS | 
|---|---|---|
| **Adaptive Learning** | 5.5 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 5.4 (34 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 6.7/10 | 270 |
| **Kaseya BMS** | N/A | N/A |

#### Incident Management

| Feature | Autotask | Kaseya BMS | 
|---|---|---|
| **Automate Ticket Routing** | 8.1 (240 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.4 (239 reviews) | Not enough data | 
| **Ticket Notifications** | 8.4 (242 reviews) | Not enough data | 
| **Knowledge Base** | 7.0 (232 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 7.2 (231 reviews) | Not enough data | 

#### Reporting

| Feature | Autotask | Kaseya BMS | 
|---|---|---|
| **Dashboards** | 8.7 (245 reviews) | Not enough data | 
| **Time Tracking** | 8.9 (250 reviews) | Not enough data | 
| **Surveys** | 7.4 (227 reviews) | Not enough data | 

#### Access & Usability

| Feature | Autotask | Kaseya BMS | 
|---|---|---|
| **Mobile** | 6.1 (231 reviews) | Not enough data | 
| **Self Service** | 7.9 (231 reviews) | Not enough data | 
| **Active Directory** | 7.2 (224 reviews) | Not enough data | 
| **Multi-Channel Access** | 7.5 (228 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Autotask | Kaseya BMS | 
|---|---|---|
| **Autonomous Task Execution** | 5.4 (16 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 6.2 (19 reviews) | Not enough data | 
| **Adaptive Learning** | 4.4 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | 3.9 (15 reviews) | Not enough data | 
| **Proactive Assistance** | 4.3 (15 reviews) | Not enough data | 
| **Decision Making** | 5.0 (15 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)

**Unique to Autotask (2):** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [Service Desk Software](https://www.g2.com/categories/service-desk)



---
## Reviewer Demographics

### By Company Size

| Segment | Autotask | Kaseya BMS | 
|---|---|---|
| **Small-Business** | 69.2% | 77.5% | 
| **Mid-Market** | 27.7% | 20.0% | 
| **Enterprise** | 3.0% | 2.5% | 

### By Industry

#### Autotask

- **Information Technology and Services:** 52.2%
- **Computer & Network Security:** 17.6%
- **Computer Software:** 5.9%
- **Computer Networking:** 3.3%
- **Consulting:** 2.4%
- **Telecommunications:** 2.1%
- **Information Services:** 2.1%
- **Manufacturing:** 0.9%
- **Hospital & Health Care:** 0.9%
- **Marketing and Advertising:** 0.9%
- **Other:** 11.7%

#### Kaseya BMS

- **Information Technology and Services:** 60.0%
- **Computer & Network Security:** 12.5%
- **Farming:** 7.5%
- **Computer Networking:** 7.5%
- **Security and Investigations:** 2.5%
- **Medical Devices:** 2.5%
- **Hospital & Health Care:** 2.5%
- **Graphic Design:** 2.5%
- **Education Management:** 2.5%

---
## Alternatives

### Alternatives to Autotask

- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (582 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1191 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1878 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (673 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (553 reviews)
- [SuiteProjects Pro](https://www.g2.com/products/suiteprojects-pro/reviews) — 3.7/5 stars (231 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (987 reviews)
- [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1512 reviews)
- [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) — 4.3/5 stars (789 reviews)

### Alternatives to Kaseya BMS

- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1878 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1191 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4316 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (783 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (987 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (749 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12723 reviews)
- [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) — 4.5/5 stars (5590 reviews)
- [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) — 4.4/5 stars (310 reviews)

---
## Top Discussions

### Autotask

- Title: [What is Autotask Professional Services Automation (PSA) used for?](https://www.g2.com/discussions/what-is-autotask-professional-services-automation-psa-used-for) — 2 comments, 1 upvote
  > **Top comment:** "A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts..."

### Kaseya BMS

- Title: [Is there a free trial available?](https://www.g2.com/discussions/is-there-a-free-trial-available) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "You can take BMS for a test drive for 30 days to get a feel for the system and how you will make the migration to our platform. The trial is free of charge..."
- Title: [How does pricing compare to other PSA solutions?](https://www.g2.com/discussions/how-does-pricing-compare-to-other-psa-solutions) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Depending on who you are using for your PSA service, BMS can often be much more enticing from a financial perspective - while matching the feature sets of..."
- Title: [Is BMS in the could or on-premise?](https://www.g2.com/discussions/is-bms-in-the-could-or-on-premise) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "At the moment, BMS is a cloud solution only - so you'll need connectivity to use the platform. We don't have an on-premise version available at this time,..."
- Title: [Does BMS integrate with other Kaseya products?](https://www.g2.com/discussions/does-bms-integrate-with-other-kaseya-products) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "BMS was built to integrate with the Kaseya VSA platform so that ticketing, SLAs, and other key metrics can be shared between the two systems. "
- Title: [What is Kaseya Business Management Solution (BMS)?](https://www.g2.com/discussions/what-is-kaseya-business-management-solution-bms) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kaseya BMS is a next-generation business management solution that was built specifically to help MSPs spend more time selling and delivering services, and..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/autotask-vs-kaseya-bms)