Link copied to clipboard # Autotask vs Kaseya BMS Comparison - What are their main differences? Share [ Export ](/compare/autotask/kaseya-bms/export.csv) AutotaskKaseya BMS[+ Add Product](#) Pricing **Autotask** **Request pricing for details.** Per User Per Month · Ultimate **Request pricing for details.** Per User Per Month · Premium **Request pricing for details.** Per User Per Month · ITSM **Kaseya BMS** **$35.00** Per Feature Per Month · Basic **Pricing Insights** from reviews Perceived Cost **Autotask** $$$$$ **Kaseya BMS** $$$$$ Average Discount **Autotask** 12% **Kaseya BMS** Not enough reviews yet Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Autotask** 6 months Based on 100 responses **Kaseya BMS** 6 months Based on 100 responses Return on Investment **Autotask** 6 months Based on 100 responses **Kaseya BMS** 6 months Based on 100 responses ![Autotask](https://images.g2crowd.com/uploads/product/hd_favicon/9559fdffaf71b8ac31b2e3c064ed8ed7/autotask.svg "Autotask") ![Kaseya BMS](https://images.g2crowd.com/uploads/product/hd_favicon/1487566675/kaseya-bms.svg "Kaseya BMS") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Autotask** [ Ease of Use (65) ](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1767508&qs=pros-and-cons#reviews)[ Integrations (49) ](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1768628&qs=pros-and-cons#reviews)[ Complex Usability (24) ](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1768518&qs=pros-and-cons#reviews)[ Learning Curve (18) ](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1767886&qs=pros-and-cons#reviews) **Kaseya BMS** [ Efficiency (3) ](https://www.g2.com/products/kaseya-bms/reviews?filters%5Bsentiment_snippet%5D=1965992&qs=pros-and-cons#reviews)[ Automation (2) ](https://www.g2.com/products/kaseya-bms/reviews?filters%5Bsentiment_snippet%5D=2113846&qs=pros-and-cons#reviews)[ Integration Issues (1) ](https://www.g2.com/products/kaseya-bms/reviews?filters%5Bsentiment_snippet%5D=1916924&qs=pros-and-cons#reviews)[ Missing Features (1) ](https://www.g2.com/products/kaseya-bms/reviews?filters%5Bsentiment_snippet%5D=1916950&qs=pros-and-cons#reviews) Integrations **Autotask** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4c9c9edf8a379b8eb3e144bd413f6c5e/auvik-networks.png "Product Avatar Image") Auvik ](https://www.g2.com/products/auvik-networks/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_17d330a37bc2914fb3e2655da70c7a34/cisco-umbrella.png "Product Avatar Image") Cisco Umbrella ](https://www.g2.com/products/cisco-umbrella/reviews)[ Cloud Elements ](https://www.g2.com/products/cloud-elements-cloud-elements/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1467670f5b38baa0d355c60fc161f94c/connectbooster.png "Product Avatar Image") ConnectBooster ](https://www.g2.com/products/connectbooster/reviews)[ View all ](https://www.g2.com/products/autotask/integrations) **Kaseya BMS** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f9db7177967d3f9496b09eaee1d2989d/quickbooks-online-advanced.png "Product Avatar Image") QuickBooks Online Advanced ](https://www.g2.com/products/quickbooks-online-advanced/reviews)[ View all ](https://www.g2.com/products/kaseya-bms/integrations) Screenshots **Autotask** ![Autotask screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/5791/Screen_Shot_2014-05-23_at_1.50.44_PM.png) **Kaseya BMS** ![Kaseya BMS screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/53291/expirable-direct-uploads_2Ff9bf9ce6-7483-4ad5-b3f3-bcdea61a5664_2FBMS.JPG) **Ratings** from reviews Meets Requirements **Autotask** **8.5** /10 Based on 494 responses **Kaseya BMS** **8.6** /10 Based on 25 responses Ease of Use **Autotask** **7.9** /10 Based on 576 responses **Kaseya BMS** **8.4** /10 Based on 28 responses Ease of Setup **Autotask** **7.3** /10 Based on 461 responses **Kaseya BMS** **8.1** /10 Based on 23 responses Ease of Admin **Autotask** **7.6** /10 Based on 288 responses **Kaseya BMS** **8.5** /10 Based on 20 responses Quality of Support **Autotask** **8.2** /10 Based on 461 responses **Kaseya BMS** **7.8** /10 Based on 26 responses Has the product been a good partner in doing business? **Autotask** **8.4** /10 Based on 279 responses **Kaseya BMS** **8.0** /10 Based on 19 responses Product Direction (% positive) **Autotask** **8.3** /10 Based on 485 responses **Kaseya BMS** **7.2** /10 Based on 25 responses **Features** ratings from reviews IT Service Management (ITSM) Tools **7.5** /10 Based on 221 responses **8.4** /10 Based on 10 responses Professional Services Automation **6.9** /10 Based on 263 responses Not enough data Service Desk **6.7** /10 Based on 274 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 70.2% Mid-Market(51-1000 emp.) 26.9% Enterprise(\> 1000 emp.) 2.9% Small-Business(50 or fewer emp.) 70.2% Mid-Market(51-1000 emp.) 26.9% Enterprise(\> 1000 emp.) 2.9% Small-Business(50 or fewer emp.) 77.5% Mid-Market(51-1000 emp.) 20.0% Enterprise(\> 1000 emp.) 2.5% Small-Business(50 or fewer emp.) 77.5% Mid-Market(51-1000 emp.) 20.0% Enterprise(\> 1000 emp.) 2.5% **Reviewers' Industry** [![Autotask](https://images.g2crowd.com/uploads/product/hd_favicon/9559fdffaf71b8ac31b2e3c064ed8ed7/autotask.svg "Autotask")](https://www.g2.com/products/autotask/reviews) Autotask Information Technology and Services 52.7% Computer & Network Security 17.8% Computer Software 5.7% Computer Networking 3.5% Consulting 2.3% Other 18.0% [![Kaseya BMS](https://images.g2crowd.com/uploads/product/hd_favicon/1487566675/kaseya-bms.svg "Kaseya BMS")](https://www.g2.com/products/kaseya-bms/reviews) Kaseya BMS Information Technology and Services 60.0% Computer & Network Security 12.5% Farming 7.5% Computer Networking 7.5% Security and Investigations 2.5% Other 10.0% Alternatives **Autotask Alternatives** ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![Atera IT Management](https://images.g2crowd.com/uploads/product/hd_favicon/b0d43ac9ef8eabd2a36c4a9b8ed74ccb/atera-it-management.svg "Atera IT Management") [ Atera ](/products/atera-it-management/reviews) ![ConnectWise PSA](https://images.g2crowd.com/uploads/product/hd_favicon/f30f7f8a7fd4546eea1a8ddceef59420/connectwise-psa.svg "ConnectWise PSA") [ ConnectWise PSA ](/products/connectwise-psa/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) **Kaseya BMS Alternatives** ![ConnectWise PSA](https://images.g2crowd.com/uploads/product/hd_favicon/f30f7f8a7fd4546eea1a8ddceef59420/connectwise-psa.svg "ConnectWise PSA") [ ConnectWise PSA ](/products/connectwise-psa/reviews) ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") [ ServiceNow IT Service... ](/products/servicenow-it-service-management/reviews) ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![Atera IT Management](https://images.g2crowd.com/uploads/product/hd_favicon/b0d43ac9ef8eabd2a36c4a9b8ed74ccb/atera-it-management.svg "Atera IT Management") [ Atera ](/products/atera-it-management/reviews) ## Autotask vs Kaseya BMS FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Autotask vs Kaseya BMS? Autotask and Kaseya BMS are both highly rated Professional Services Automation platforms, but Autotask stands out for its integrations and support experience, while Kaseya BMS is noted for ease of use and administration. | [Autotask](https://www.g2.com/products/autotask/reviews) | [Kaseya BMS](https://www.g2.com/products/kaseya-bms/reviews) | | --- | --- | | 4.3/5 (632 reviews) | 4.3/5 (41 reviews) | | Small-Business | Small-Business | | 7.3 | 8.1 | | 8.2 | 7.8 | | Integrations and centralized management | Efficiency and ease of use | ### How do the pricing models of Autotask and Kaseya BMS compare? Reviewers rate Kaseya BMS higher for value, as reflected in its Price/Cost satisfaction score. - **Autotask:** In recent reviews, some reviewers mention that Autotask is priced higher for its feature set and that billing can be complex. - **Kaseya BMS:** Reviewers highlight Kaseya BMS as a low-cost PSA solution that delivers strong value, especially for small businesses. - **Switching reasons:** Several reviewers note switching from Kaseya BMS to other platforms when they needed more advanced features or integrations. ### What are the best alternatives to Autotask and Kaseya BMS? The top three alternatives to Autotask and Kaseya BMS are ServiceNow IT Service Management, ConnectWise PSA, and Freshservice. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Autotask](https://www.g2.com/products/autotask/reviews) | 4.3/5 (632 reviews) | Small-Business | Priced higher for its feature set | Integrations and centralized management | | [Kaseya BMS](https://www.g2.com/products/kaseya-bms/reviews) | 4.3/5 (41 reviews) | Small-Business | Low-cost PSA solution | Efficiency and ease of use | | [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) | 4.5/5 (1953 reviews) | Enterprise | — | Comprehensive ITSM capabilities | | [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) | 4.0/5 (583 reviews) | Small-Business | — | Partner integrations and vendor ecosystem | | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1351 reviews) | Mid-Market | — | User-friendly interface and automation | ### Which Professional Services Automation features should I prioritize when comparing Autotask and Kaseya BMS? Buyers comparing Autotask and Kaseya BMS should prioritize Ease of Use, Integrations, Automation, Ticket Management, and Change Management. - **Ease of Use:** Autotask 7.9, Kaseya BMS 8.4 - **Integrations:** Autotask is frequently cited for integrations, including 19 all-time mentions of IT Glue; Kaseya BMS has fewer integration mentions. - **Automation:** Kaseya BMS has 2 all-time mentions for automation; Autotask reviewers also highlight automation but without a publishable count. - **Ticket Management:** Both products are praised for ticket management, with Kaseya BMS receiving 2 all-time mentions. - **Change Management:** Both products are used for change management, with reviewers noting Autotask's integrations and Kaseya BMS's efficiency. ### What are the pros and cons of Autotask vs Kaseya BMS? Autotask's headline strength is its integrations and centralized management, while Kaseya BMS is most praised for efficiency and ease of use. - **Autotask strengths:** Integrations with IT Glue (19 all-time mentions), centralized management, customizable dashboards, and strong automation features. - **Autotask trade-offs:** Reviewers note a dated user interface, complex billing workflows, and a learning curve for new users. - **Kaseya BMS strengths:** Efficiency (3 all-time mentions), automation (2 all-time mentions), ease of use (2 all-time mentions), and intuitive ticket management (2 all-time mentions). - **Kaseya BMS trade-offs:** Reviewers mention integration issues, missing features, slow performance, and a less responsive customer service experience. ### Is Autotask or Kaseya BMS better for small businesses? Both Autotask and Kaseya BMS are primarily used by small businesses, but Kaseya BMS is more frequently praised for ease of use and value in this segment. - **Autotask:** Small-Business is the largest segment, with reviewers highlighting its comprehensive feature set and integrations, though some note a steeper learning curve. - **Kaseya BMS:** Small-Business is the largest segment, with reviewers consistently citing ease of use, efficiency, and affordability as key benefits for small businesses. ### Which Professional Services Automation platform has better integrations? Autotask is favored for integrations, with more frequent reviewer mentions and a higher all-time count for key integrations. - **Autotask:** IT Glue integration is cited in 19 all-time reviews, with recent reviewers also highlighting integrations with Datto RMM and QuickBooks Online. - **Kaseya BMS:** Reviewers mention integrations with other Kaseya products and Xero, but with fewer all-time mentions and less emphasis in recent reviews. ### How do Autotask and Kaseya BMS compare on customer support? Autotask and Kaseya BMS are rated within 0.4 points on Quality of Support, indicating near parity, with Autotask at 8.2 and Kaseya BMS at 7.8. - **Autotask:** Reviewers frequently describe support as responsive and helpful, though some mention occasional delays. - **Kaseya BMS:** Support is described as generally responsive, but several reviewers note inconsistent experiences and slower response times. ### Which is easier to implement, Autotask or Kaseya BMS? Kaseya BMS scores higher on Ease of Setup (8.1 vs. 7.3), indicating reviewers find it easier to implement than Autotask. - **Autotask:** Reviewers describe the setup process as comprehensive but sometimes overwhelming, with a learning curve for new users. - **Kaseya BMS:** Reviewers consistently highlight straightforward setup and intuitive onboarding, especially for small businesses and new MSPs. ### Which product has better Change Management? Both Autotask and Kaseya BMS are used for Change Management, with reviewers noting Autotask's integrations and Kaseya BMS's efficiency. - **Autotask:** Reviewers highlight integrations with Datto RMM and IT Glue as valuable for change management workflows. - **Kaseya BMS:** Reviewers cite efficiency and automation as key benefits for managing change processes.