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Compare Autotask and Kaseya BMS 
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At a Glance
Market Segments
Small-Business (68.6% of reviews)
Small-Business (77.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Autotask
Star Rating
(520)4.3 out of 5
Market Segments
Small-Business (68.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskKaseya BMS
Star Rating
(41)4.3 out of 5
Market Segments
Small-Business (77.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Kaseya BMSSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Autotask excels in providing a comprehensive Professional Services Automation (PSA) tool, with users highlighting its effectiveness in managing help desk tickets. The ability to prioritize and assign tickets enhances workflow efficiency, making it a favorite among small businesses.
- Users say Kaseya BMS offers seamless integrations that require minimal ongoing input once set up, which is a significant advantage for teams looking to streamline their processes. The categorization of tickets and tagging features also receive praise for their flexibility and organization.
- Reviewers mention that Autotask's reporting and analytics capabilities are particularly helpful, with many users appreciating the detailed insights that aid in decision-making. This feature is often cited as a key reason for choosing Autotask over competitors.
- According to verified reviews, Kaseya BMS is recognized for its user-friendly interface, with many users finding the setup process straightforward. This ease of use is a strong point for teams that may not have extensive technical expertise.
- G2 reviewers highlight that Autotask's quality of support is superior, with users noting responsive assistance that helps resolve issues quickly. This level of support is crucial for businesses that rely heavily on their IT service management tools.
- Users report that while Kaseya BMS has a powerful suite of management tools, some find that it lacks the depth of features available in Autotask, particularly in areas like ticket workflow automation and incident reporting, which can impact operational efficiency.
Pricing
Entry-Level Pricing
Autotask
No pricing availableKaseya BMS
No pricing availableFree Trial
Autotask
No trial information availableKaseya BMS
No trial information availableRatings
Meets Requirements
8.5
447
8.6
25
Ease of Use
8.0
479
8.4
28
Ease of Setup
7.5
367
8.1
23
Ease of Admin
7.7
265
8.5
20
Quality of Support
8.2
416
7.8
26
Has the product been a good partner in doing business?
8.4
257
8.0
19
Product Direction (% positive)
8.5
445
7.2
25
Features by Category
Administration
8.0
178
7.8
10
|
Verified
8.0
180
8.0
9
|
Verified
8.1
182
7.4
9
|
Verified
Service Desk
9.1
185
9.3
10
|
Verified
8.5
182
8.7
10
|
Verified
8.4
182
9.2
10
|
Verified
Management
8.2
180
7.4
9
|
Verified
8.3
181
9.3
9
|
Verified
8.4
178
9.1
9
|
Verified
8.0
176
8.5
10
|
Verified
7.5
172
7.8
9
Functionality
9.2
180
9.4
8
|
Verified
8.4
177
8.3
9
8.6
180
8.1
9
|
Verified
8.3
178
8.3
8
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
5.6
11
Not enough data
5.8
11
Not enough data
6.2
11
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Customer Management
8.0
181
|
Verified
Not enough data
7.1
178
|
Verified
Not enough data
6.1
175
|
Verified
Not enough data
7.2
180
|
Verified
Not enough data
Project Management
6.9
179
Not enough data
7.0
177
|
Verified
Not enough data
7.3
173
|
Verified
Not enough data
7.6
174
|
Verified
Not enough data
Accounting
7.2
173
Not enough data
7.3
172
|
Verified
Not enough data
6.5
166
Not enough data
6.8
170
Not enough data
6.5
168
|
Verified
Not enough data
Portfolio Management
6.8
168
Not enough data
6.8
167
Not enough data
6.6
165
Not enough data
6.6
164
Not enough data
Analytics
6.7
167
|
Verified
Not enough data
7.4
172
|
Verified
Not enough data
7.4
168
|
Verified
Not enough data
Administration
7.8
176
|
Verified
Not enough data
8.2
171
|
Verified
Not enough data
8.0
173
|
Verified
Not enough data
Platform
8.3
171
|
Verified
Not enough data
7.4
160
|
Verified
Not enough data
8.6
172
|
Verified
Not enough data
6.4
164
|
Verified
Not enough data
4.7
161
|
Verified
Not enough data
Generative AI
5.8
88
Not enough data
6.1
88
Not enough data
Artificial Intelligence - Professional Services Automation
5.3
32
Not enough data
5.1
31
Not enough data
6.2
30
Not enough data
Agentic AI - Professional Services Automation
5.6
32
Not enough data
5.6
32
Not enough data
Incident Management
8.1
237
Not enough data
8.4
236
Not enough data
8.4
235
Not enough data
7.0
230
Not enough data
7.3
231
Not enough data
Reporting
8.7
234
Not enough data
8.8
234
Not enough data
7.4
228
Not enough data
Access & Usability
6.1
230
Not enough data
7.9
230
Not enough data
7.2
225
Not enough data
7.6
223
Not enough data
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.8
14
Not enough data
4.4
13
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Categories
Categories
Shared Categories
Autotask and Kaseya BMS are categorized as IT Service Management (ITSM) Tools
Unique Categories
Autotask is categorized as Professional Services Automation and Service Desk
Kaseya BMS has no unique categories
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kaseya BMS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.3%
Computer Software
6.3%
Computer Networking
3.4%
Telecommunications
2.4%
Other
18.3%
Information Technology and Services
60.0%
Computer & Network Security
12.5%
Farming
7.5%
Computer Networking
7.5%
Security and Investigations
2.5%
Other
10.0%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
What is Kaseya Business Management Solution (BMS)?
1 Comment
Official Response from Kaseya BMS
Kaseya BMS is a next-generation business management solution that was built specifically to help MSPs spend more time selling and delivering services, and...Read more
Does BMS integrate with other Kaseya products?
1 Comment
Official Response from Kaseya BMS
BMS was built to integrate with the Kaseya VSA platform so that ticketing, SLAs, and other key metrics can be shared between the two systems. Read more
Is BMS in the could or on-premise?
1 Comment
Official Response from Kaseya BMS
At the moment, BMS is a cloud solution only - so you'll need connectivity to use the platform. We don't have an on-premise version available at this time,...Read more
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