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Compare Autotask and Kaseya BMS 
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At a Glance
Market Segments
Small-Business (68.6% of reviews)
Small-Business (77.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Autotask
Star Rating
(520)4.3 out of 5
Market Segments
Small-Business (68.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskKaseya BMS
Star Rating
(41)4.3 out of 5
Market Segments
Small-Business (77.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Kaseya BMSSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Autotask PSA excels in its Help Desk functionality, scoring 9.1, which is slightly lower than Kaseya BMS's 9.3. Users appreciate the intuitive interface and quick response times, making it a reliable choice for support teams.
- Users report that Autotask PSA's Time Tracking feature is highly rated at 8.9, providing detailed insights into project hours. In contrast, Kaseya BMS has a lower score of 7.1, leading some users to feel that it lacks depth in tracking billable hours effectively.
- G2 users highlight Autotask PSA's superior Reporting capabilities, with a score of 8.2, particularly praising its Dashboards feature at 8.7. Users on Kaseya BMS, however, report a less favorable experience with reporting tools, scoring only 7.1, which they find less customizable.
- Users say that Autotask PSA's Incident Management features, such as Automate Ticket Routing and Ticket Notifications, are robust, scoring 8.2 and 8.4 respectively. Kaseya BMS, while competitive, has slightly lower scores, leading some users to feel it could improve in this area.
- Reviewers mention that Kaseya BMS shines in Administration Console usability, scoring 9.2, which is higher than Autotask PSA's 8.4. Users appreciate the streamlined access to various administrative functions, making it easier to manage settings and user permissions.
- Users report that Autotask PSA's Asset Management feature is effective, scoring 8.0, but Kaseya BMS outperforms it with a score of 8.5. Reviewers note that Kaseya BMS provides more comprehensive tracking and management of assets, which is crucial for IT service providers.
Pricing
Entry-Level Pricing
Autotask
No pricing availableKaseya BMS
No pricing availableFree Trial
Autotask
No trial information availableKaseya BMS
No trial information availableRatings
Meets Requirements
8.5
447
8.6
25
Ease of Use
8.0
479
8.4
28
Ease of Setup
7.5
367
8.1
23
Ease of Admin
7.7
265
8.5
20
Quality of Support
8.2
416
7.8
26
Has the product been a good partner in doing business?
8.4
257
8.0
19
Product Direction (% positive)
8.5
445
7.2
25
Features by Category
Administration
8.0
178
7.8
10
|
Verified
8.0
180
8.0
9
|
Verified
8.1
182
7.4
9
|
Verified
Service Desk
9.1
185
9.3
10
|
Verified
8.5
182
8.7
10
|
Verified
8.4
182
9.2
10
|
Verified
Management
8.2
180
7.4
9
|
Verified
8.3
181
9.3
9
|
Verified
8.4
178
9.1
9
|
Verified
8.0
176
8.5
10
|
Verified
7.5
172
7.8
9
Functionality
9.2
180
9.4
8
|
Verified
8.4
177
8.3
9
8.6
180
8.1
9
|
Verified
8.3
178
8.3
8
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
5.6
11
Not enough data
5.8
11
Not enough data
6.2
11
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Customer Management
8.0
181
|
Verified
Not enough data
7.1
178
|
Verified
Not enough data
6.1
175
|
Verified
Not enough data
7.2
180
|
Verified
Not enough data
Project Management
6.9
179
Not enough data
7.0
177
|
Verified
Not enough data
7.3
173
|
Verified
Not enough data
7.6
174
|
Verified
Not enough data
Accounting
7.2
173
Not enough data
7.3
172
|
Verified
Not enough data
6.5
166
Not enough data
6.8
170
Not enough data
6.5
168
|
Verified
Not enough data
Portfolio Management
6.8
168
Not enough data
6.8
167
Not enough data
6.6
165
Not enough data
6.6
164
Not enough data
Analytics
6.7
167
|
Verified
Not enough data
7.4
172
|
Verified
Not enough data
7.4
168
|
Verified
Not enough data
Administration
7.8
176
|
Verified
Not enough data
8.2
171
|
Verified
Not enough data
8.0
173
|
Verified
Not enough data
Platform
8.3
171
|
Verified
Not enough data
7.4
160
|
Verified
Not enough data
8.6
172
|
Verified
Not enough data
6.4
164
|
Verified
Not enough data
4.7
161
|
Verified
Not enough data
Generative AI
5.8
88
Not enough data
6.1
88
Not enough data
Artificial Intelligence - Professional Services Automation
5.3
32
Not enough data
5.1
31
Not enough data
6.2
30
Not enough data
Agentic AI - Professional Services Automation
5.6
32
Not enough data
5.6
32
Not enough data
Incident Management
8.1
237
Not enough data
8.4
236
Not enough data
8.4
235
Not enough data
7.0
230
Not enough data
7.3
231
Not enough data
Reporting
8.7
234
Not enough data
8.8
234
Not enough data
7.4
228
Not enough data
Access & Usability
6.1
230
Not enough data
7.9
230
Not enough data
7.2
225
Not enough data
7.6
223
Not enough data
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.8
14
Not enough data
4.4
13
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Categories
Categories
Shared Categories
Autotask and Kaseya BMS are categorized as IT Service Management (ITSM) Tools
Unique Categories
Autotask is categorized as Professional Services Automation and Service Desk
Kaseya BMS has no unique categories
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kaseya BMS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.3%
Computer Software
6.3%
Computer Networking
3.4%
Telecommunications
2.4%
Other
18.3%
Information Technology and Services
60.0%
Computer & Network Security
12.5%
Farming
7.5%
Computer Networking
7.5%
Security and Investigations
2.5%
Other
10.0%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
What is Kaseya Business Management Solution (BMS)?
1 Comment
Official Response from Kaseya BMS
Kaseya BMS is a next-generation business management solution that was built specifically to help MSPs spend more time selling and delivering services, and...Read more
Does BMS integrate with other Kaseya products?
1 Comment
Official Response from Kaseya BMS
BMS was built to integrate with the Kaseya VSA platform so that ticketing, SLAs, and other key metrics can be shared between the two systems. Read more
Is BMS in the could or on-premise?
1 Comment
Official Response from Kaseya BMS
At the moment, BMS is a cloud solution only - so you'll need connectivity to use the platform. We don't have an on-premise version available at this time,...Read more
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