Users report that Timely excels in its "Time Zone Detection" feature, allowing for seamless scheduling across different regions, while Appointlet's time zone handling is noted as less intuitive, leading to occasional confusion for users scheduling across time zones.
Reviewers mention that Appointlet offers superior "Ease of Setup" with a score of 9.0, making it a preferred choice for users who want a quick and straightforward onboarding process, whereas Timely's setup process is perceived as more complex.
G2 users highlight Timely's robust "Integrations" with platforms like MS Teams and Zoom, which are essential for users who rely heavily on these tools for communication, while Appointlet's integration options are seen as more limited, particularly in the context of video conferencing tools.
Users on G2 appreciate Appointlet's "Custom Booking Page" feature, which allows for extensive personalization, making it easier for businesses to align the booking experience with their brand, whereas Timely's customization options are viewed as less flexible.
Reviewers say that Timely's "Quality of Support" is commendable, with a score of 8.7, indicating that users feel well-supported when issues arise, while Appointlet's support, although rated slightly higher at 9.0, is noted to have longer response times in some cases.
Users report that Timely's "Product Direction" is viewed positively at 8.2, suggesting that users feel confident in the software's future development, while Appointlet's lower score of 7.1 indicates some uncertainty among users regarding its ongoing enhancements and feature updates.
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