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Compare Aivo and Netomi 
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At a Glance
Market Segments
Enterprise (41.9% of reviews)
Mid-Market (43.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Aivo
Star Rating
(133)4.5 out of 5
Market Segments
Enterprise (41.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about AivoNetomi
Star Rating
(16)4.8 out of 5
Market Segments
Mid-Market (43.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about NetomiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Aivo excels in its Ease of Setup with a score of 8.4, making it a preferred choice for teams looking to implement quickly, while Netomi shines in Quality of Support with a remarkable score of 9.5, indicating a strong commitment to customer assistance.
- Reviewers mention that Aivo's Natural Language Understanding (NLU) capabilities are robust, allowing for effective customer interactions, whereas Netomi's Generative AI features, particularly in AI Text Generation, are highlighted as superior, providing more dynamic and contextually relevant responses.
- G2 users indicate that Aivo's Customization options are somewhat limited with a score of 8.4, while Netomi offers more flexibility in this area, allowing users to tailor their experience more extensively, which is crucial for businesses with specific branding needs.
- Users on G2 report that Aivo's Automation features, particularly in Customer Interaction Automation, are effective but not as advanced as Netomi's, which boasts a higher score of 8.9, showcasing its ability to streamline customer engagement processes.
- Reviewers say that Aivo's Knowledge Base is well-structured with a score of 8.6, providing users with easy access to information, while Netomi's Searchable Articles feature, scoring 8.1, is noted for its user-friendly interface but lacks the depth found in Aivo's offerings.
- Users report that Aivo's Live Chat functionality is effective but has room for improvement with a score of 8.1, while Netomi's In-App Messaging feature, scoring 8.7, is praised for its seamless integration into the user experience, enhancing real-time communication.
Pricing
Entry-Level Pricing
Aivo
No pricing availableNetomi
No pricing availableFree Trial
Aivo
No trial information availableNetomi
No trial information availableRatings
Meets Requirements
8.5
109
9.2
10
Ease of Use
8.8
107
9.0
12
Ease of Setup
8.4
92
8.8
7
Ease of Admin
8.8
94
9.2
6
Quality of Support
8.8
109
9.5
11
Has the product been a good partner in doing business?
8.8
96
9.7
6
Product Direction (% positive)
9.0
106
10.0
6
Features by Category
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.4
34
Not enough data
8.3
34
Not enough data
8.3
33
Not enough data
8.4
33
Not enough data
7.8
18
Not enough data
Platform
8.1
26
Not enough data
8.4
32
Not enough data
8.3
30
Not enough data
8.0
32
Not enough data
Feature Not Available
Not enough data
8.2
31
Not enough data
8.2
30
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.4
44
|
Verified
Not enough data
8.5
40
|
Verified
Not enough data
8.2
14
|
Verified
Not enough data
8.7
29
|
Verified
Not enough data
7.2
10
Not enough data
Internal Use
8.2
39
|
Verified
Not enough data
8.0
40
|
Verified
Not enough data
7.8
17
|
Verified
Not enough data
8.2
43
|
Verified
Not enough data
8.7
31
|
Verified
Not enough data
8.2
30
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.6
37
Not enough data
8.1
32
Not enough data
Feature Not Available
Not enough data
8.5
9
Not enough data
8.6
14
Not enough data
Self-Service Platform
8.5
11
Not enough data
8.9
14
Not enough data
8.0
15
Not enough data
8.2
12
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aivo and Netomi are categorized as Customer Self-Service and Chatbots
Unique Categories
Aivo is categorized as Genesys AppFoundry Marketplace and Live Chat
Netomi is categorized as AI Agents For Business Operations and Customer Service Automation
Reviews
Reviewers' Company Size
Aivo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Netomi
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Banking
18.5%
Financial Services
10.5%
Telecommunications
8.9%
Consumer Services
8.1%
Information Technology and Services
5.6%
Other
48.4%
Information Technology and Services
12.5%
E-Learning
12.5%
Consumer Goods
12.5%
Airlines/Aviation
12.5%
Manufacturing
6.3%
Other
43.8%
Alternatives
Discussions
How do I connect my bot to my Facebook Page?
2 Comments
Official Response from Aivo
Hey there! Thanks for your question. Connecting your bot to your Facebook Page is very simple. The only thing you need is a fanpage connected to your...Read more
How does AgentBot work?
1 Comment
Official Response from Aivo
Hello! Thanks for your question. AgentBot is a chatbot powered by artificial intelligence. This means that it is not just a structured set of questions, but...Read more
What languages does AgentBot support?
1 Comment
Official Response from Aivo
Hey there! Thanks for your question. We recently launched our new semantic engine, which supports 157 languages, including English, Spanish, Italian, French,...Read more
Netomi has no discussions with answers
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