Total Products under this Category: 318
Last updated: September 01, 2026
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Highlighted products: Zoom Workplace, Webex Suite, Nextiva, RingEX, Webex Calling, 8x8 Work, Dialpad Connect, and Dialaxy.
Underlying data: [Grid® JSON](https://www.g2.com/categories/ucaas-platforms/grids.json?focus%5B%5D=zoom-workplace&focus%5B%5D=cisco-webex-suite&focus%5B%5D=nextiva&focus%5B%5D=ringex&focus%5B%5D=webex-calling&focus%5B%5D=8x8-work&focus%5B%5D=dialpad-connect&focus%5B%5D=dialaxy)
High-end performance for businesses that require an efficient way to centralize data, simplify data management and rapidly scale storage.
Drömlik is a cloud-based business phone system and unified communications (UCaaS) platform built for growing teams that need reliable calling without the complexity of legacy hardware. Instead of managing an on-premise PBX, businesses run their entire phone system in the cloud — accessible from desk phones, softphones, and mobile apps, with no long-term contracts or hidden setup fees. At its core, Drömlik gives teams the calling features modern businesses expect: IVR menus, hunt groups, call transfer and forwarding, voicemail-to-email, music on hold, follow-me routing, call conferencing, and boss-secretary mode, alongside presence indicators, busy lamp field (BLF), and built-in security like TLS/SRTP encryption, two-factor authentication, and STIR/SHAKEN caller ID verification. Every plan includes call recording, an admin portal for managing users and numbers, and detailed call analytics. For businesses that need more than a phone line, Drömlik's advanced tier expands into a full customer experience platform. It adds contact centre capabilities — call queues, skill-based routing, live call coaching and barge-in, a supervisor panel, and a visual call flow designer — plus video meetings with screen sharing, internal team chat, and an omnichannel inbox that unifies calls, SMS, WhatsApp, Facebook Messenger, and webchat into a single view. Native integrations with CRMs like HubSpot, Salesforce, and Zoho, along with helpdesk tools, Microsoft Teams, Outlook, Slack, and Zapier, mean Drömlik fits into workflows teams already use rather than forcing a switch. A standout feature is Drömlik's AI Receptionist, which answers and routes calls automatically, handles common customer questions, and works in over 30 languages — reducing missed calls and giving small teams call-handling capacity they'd otherwise need a receptionist for. AI transcription is also available, turning calls into searchable, shareable text in 20+ languages. Drömlik supports a bring-your-own-carrier (BYOC) model, so businesses can keep their existing phone numbers and carrier relationships while upgrading the system behind them, or take advantage of local number provisioning across multiple countries. Onboarding typically takes 2–3 business days for smaller teams, with dedicated support for larger rollouts. Whether a business needs a straightforward, no-frills cloud phone system or a full contact centre and omnichannel customer experience stack, Drömlik scales to fit — with pricing and features designed to grow alongside the team using it.
Easedial is a cloud-based unified communications platform that combines business phone systems, contact center operations, and AI voice agents into one solution. The platform eliminates the need for multiple vendors by offering unified communications and contact center functionality through a single interface and billing account. The integrated architecture enables seamless internal and customer-facing operations without third-party integrations, avoiding data silos and disconnected workflows. The business phone system includes cloud calling, voicemail, video conferencing, and messaging. The contact center offers IVR, call queues, skills-based routing, and campaign dialers with preview, progressive, and predictive modes. AI features include voice agents for automated calls, live co-pilot assistance, call transcription, sentiment analysis, and post-call summaries. Real-time analytics, call recording, and CRM integrations provide insights into performance and campaign results.
EcoLink is an omnichannel cloud integration platform for VoIP phone systems and agency management systems that enables insurance and financial agencies to streamline business communications, boost agent productivity, strengthen client relationships, and increase ROI.
Average Rating: 5.0/5.0
Total Reviews: 1
AI-generated summary from verified user reviews
Rating: 5.0/5.0 stars
— Rajeswari P.
Edify connects businesses with customers and employees with each other, making enterprise communications as easy as personal ones. Its flagship product, Edify CX, unites contact center (CCaaS), unified communications (UCaaS), and real-time communications platform (CPaaS/API) functionality in a single cloud-native solution that facilitates continuous conversations. Now, customers and employees can easily move among channels in one window, just like they do every day on their phones. Companies choose Edify for its global availability, no-waste pricing, and full-stack 100% SLA uptime guarantee. Edify is also a Google Chrome Enterprise Recommended partner for the contact center. Learn more at edify.cx.
Average Rating: 4.3/5.0
Total Reviews: 2
AI-generated summary from verified user reviews
Rating: 5.0/5.0 stars
— Aisha B.
Eloquant Cloud CX platform is a partner committed helping European companies to manage, orchestrate, measure and improve their conversations with their customers thanks to an extended Cloud Contact Center and Voice of Customer Solution (#CCaaS #VoC). We provide all the different modules to provide the right and innovative tools to serve the Customer Experience Voice telephony (PABX & VoIP), Digital channels (Email, Livechat, Messaging, Social media), Video, Chatbot, VoiceBot Customer and Empoyee satisfaction survey Semantic AI, Quality Management, Recording, API-based, CRM and UCaaS connectors. Our key differentiators are to propose : - an all-in-one solution (Eloquant is Telecom Operator, Editor, Integrator and a tailor-made approach at each stage of the project) - Security & Data Privacy with European private-cloud with GDPR compliancy and our solutions are Certified ISO 27001 and ISO 27701 - CSR-engaged : our company is committed to a be socially responsible in his culture and we have a CSR approach in our development.
Average Rating: 4.5/5.0
Total Reviews: 1
"We use it everyday for our survey"
Rating: 4.5/5.0 stars
— Fred C.
Enterprise Insight is data collection, analysis tool and real-time monitoring in a single solution. It combines various output options: With the web-based components, you have access to your data from any web-browser. You have your smartphone to hand, wherever you are, and thus always have access to your real-time data - on specially adapted screens with the appropriate control options.
Exponential-e provides voice, video, messaging and collaboration features to enhance productivity.
FlexIP Solutions is a communications provider offering VoIP-based phone systems including a hosted VoIP, unified communications (UCaaS), Contact Center, text messaging, etc.
Kurmi Flow is an intelligent service management platform that automates provisioning, migrations, and administration for unified communications and contact center environments. Flow provides a single interface to manage multi-vendor UC and CC platforms—including Microsoft Teams, Cisco UCM, Webex, Zoom, Genesys—plus UC-related tools like session border controllers, emergency location services, and compliance recording systems. This consolidates workflows that would otherwise require toggling through multiple native admin consoles. The platform handles routine workflows like user provisioning, device assignment, call routing configuration, and policy enforcement without manual intervention. Flow also integrates with ITSMs like ServiceNow, Active Directories, and HR systems to create zero-touch workflows for employee lifecycle events—automatically provisioning UC access when employees are hired, updating permissions during role changes, and deprovisioning when they leave. Flow strengthens security and governance through comprehensive audit logging, role-based delegation, and change control. All UC configuration changes are tracked to support compliance requirements and security reviews, and configurations can be rolled back in one click. IT teams can delegate specific tasks to departmental admins or help desk staff without granting full system access. The platform also enables bulk operations that native platforms don't support well, allowing teams to update hundreds or thousands of users simultaneously. Key capabilities: - Single-pane management across Teams, Cisco, Zoom, Avaya, Alcatel, Genesys, and UC-related tools (SBCs, E911, compliance recording) - Zero-touch employee lifecycle workflows through ServiceNow and Active Directory integration - Comprehensive audit trails and one-click rollback for security, governance, and change control - Bulk operations for mass user updates that native platforms can't handle efficiently - Role-based delegation for secure, distributed UC administration Flow is designed for large enterprises and service providers managing 1,000+ users across multiple platforms or regions.
