Overall Satisfaction Score
100
The Top 20 Social Media Listening Tools
Check out this list of the top Social Media Listening Tools products based on user satisfaction. A product's
satisfaction score is calculated by a
proprietary algorithm
that factors in real-user satisfaction ratings from review data. Software buyers can compare products
according to their satisfaction scores to streamline the buying process and quickly identify the best
products based on the experiences of their peers.
Filters
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The Top 20 Social Media Listening Tools
Top Industries of Reviewers:
Marketing and Advertising
56%
Non-Profit Organization Management
17%
Higher Education
15%
Information Technology and Services
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.0
Meets Requirements
Average: 9.3
8.8
Ease of Doing Business With
Average: 9.1
8.9
Ease of Setup
Average: 8.9
8.9
Quality of Support
Average: 9.6
8.9
Ease of Admin
Average: 8.4
9.0
Overall Satisfaction Score
100
Top Industries of Reviewers:
Marketing and Advertising
53%
Non-Profit Organization Management
20%
Higher Education
15%
Information Technology and Services
13%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.0
Meets Requirements
Average: 9.3
8.8
Ease of Doing Business With
Average: 9.1
9.0
Ease of Setup
Average: 8.9
8.9
Quality of Support
Average: 9.6
8.7
Ease of Admin
Average: 8.4
9.1
Overall Satisfaction Score
95
Top Industries of Reviewers:
Marketing and Advertising
85%
Information Technology and Services
7%
Construction
4%
Health, Wellness and Fitness
3%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.7
Meets Requirements
Average: 9.3
9.8
Ease of Doing Business With
Average: 9.1
9.7
Ease of Setup
Average: 8.9
9.8
Quality of Support
Average: 9.6
9.7
Ease of Admin
Average: 8.4
9.8
Overall Satisfaction Score
86
Top Industries of Reviewers:
Marketing and Advertising
52%
Computer Software
18%
Information Technology and Services
16%
Financial Services
15%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.5
Meets Requirements
Average: 9.3
9.1
Ease of Doing Business With
Average: 9.1
8.8
Ease of Setup
Average: 8.9
9.5
Quality of Support
Average: 9.6
9.2
Ease of Admin
Average: 8.4
9.0
Overall Satisfaction Score
81
Top Industries of Reviewers:
Public Relations and Communications
35%
Marketing and Advertising
30%
Telecommunications
20%
Information Technology and Services
15%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.8
Meets Requirements
Average: 9.3
9.8
Ease of Doing Business With
Average: 9.1
9.9
Ease of Setup
Average: 8.9
9.8
Quality of Support
Average: 9.6
9.9
Ease of Admin
Average: 8.4
9.7
Overall Satisfaction Score
81
Top Industries of Reviewers:
Marketing and Advertising
61%
Computer Software
19%
Information Services
11%
Construction
8%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.6
Meets Requirements
Average: 9.3
9.7
Ease of Doing Business With
Average: 9.1
9.9
Ease of Setup
Average: 8.9
9.7
Quality of Support
Average: 9.6
9.9
Ease of Admin
Average: 8.4
9.6
Overall Satisfaction Score
77
Top Industries of Reviewers:
Marketing and Advertising
36%
Telecommunications
29%
Public Relations and Communications
21%
Information Technology and Services
14%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.7
Meets Requirements
Average: 9.3
9.6
Ease of Doing Business With
Average: 9.1
9.8
Ease of Setup
Average: 8.9
10.0
Quality of Support
Average: 9.6
9.9
Ease of Admin
Average: 8.4
9.5
Overall Satisfaction Score
77
Top Industries of Reviewers:
Marketing and Advertising
53%
Online Media
18%
Computer Software
18%
Information Technology and Services
13%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.4
Meets Requirements
Average: 9.3
9.5
Ease of Doing Business With
Average: 9.1
9.7
Ease of Setup
Average: 8.9
9.3
Quality of Support
Average: 9.6
9.9
Ease of Admin
Average: 8.4
9.6
Overall Satisfaction Score
76
Top Industries of Reviewers:
Marketing and Advertising
41%
Public Relations and Communications
31%
Non-Profit Organization Management
16%
Higher Education
12%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
8.2
Meets Requirements
Average: 9.3
8.4
Ease of Doing Business With
Average: 9.1
9.0
Ease of Setup
Average: 8.9
8.3
Quality of Support
Average: 9.6
9.0
Ease of Admin
Average: 8.4
8.3
Overall Satisfaction Score
76
Top Industries of Reviewers:
Marketing and Advertising
50%
Computer Software
20%
Online Media
20%
Consumer Goods
10%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.9
Meets Requirements
Average: 9.3
8.8
Ease of Doing Business With
Average: 9.1
9.9
Ease of Setup
Average: 8.9
10.0
Quality of Support
Average: 9.6
9.9
Ease of Admin
Average: 8.4
9.9
Overall Satisfaction Score
75
Top Industries of Reviewers:
Marketing and Advertising
50%
Information Technology and Services
19%
Internet
17%
Computer Software
14%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.3
Meets Requirements
Average: 9.3
9.2
Ease of Doing Business With
Average: 9.1
9.5
Ease of Setup
Average: 8.9
9.3
Quality of Support
Average: 9.6
9.6
Ease of Admin
Average: 8.4
9.2
Overall Satisfaction Score
73
Top Industries of Reviewers:
Marketing and Advertising
33%
Entertainment
22%
Business Supplies and Equipment
22%
Consumer Services
22%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.3
Meets Requirements
Average: 9.3
9.7
Ease of Doing Business With
Average: 9.1
9.9
Ease of Setup
Average: 8.9
9.6
Quality of Support
Average: 9.6
9.9
Ease of Admin
Average: 8.4
8.9
Overall Satisfaction Score
73
Top Industries of Reviewers:
Marketing and Advertising
57%
Market Research
16%
Public Relations and Communications
14%
Information Technology and Services
13%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
8.9
Meets Requirements
Average: 9.3
9.2
Ease of Doing Business With
Average: 9.1
9.3
Ease of Setup
Average: 8.9
8.9
Quality of Support
Average: 9.6
9.8
Ease of Admin
Average: 8.4
9.0
Overall Satisfaction Score
72
Top Industries of Reviewers:
Marketing and Advertising
60%
Computer Software
20%
Food & Beverages
10%
Banking
10%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.3
Meets Requirements
Average: 9.3
9.2
Ease of Doing Business With
Average: 9.1
10.0
Ease of Setup
Average: 8.9
9.3
Quality of Support
Average: 9.6
10.0
Ease of Admin
Average: 8.4
9.5
Overall Satisfaction Score
71
Top Industries of Reviewers:
Marketing and Advertising
71%
Non-Profit Organization Management
13%
Information Technology and Services
9%
Computer Software
7%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.4
Meets Requirements
Average: 9.3
9.2
Ease of Doing Business With
Average: 9.1
9.7
Ease of Setup
Average: 8.9
9.3
Quality of Support
Average: 9.6
9.5
Ease of Admin
Average: 8.4
9.6
Overall Satisfaction Score
71
Top Industries of Reviewers:
Computer Software
60%
Information Technology and Services
20%
Graphic Design
10%
Higher Education
10%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.6
Meets Requirements
Average: 9.3
9.8
Ease of Doing Business With
Average: 9.1
10.0
Ease of Setup
Average: 8.9
0.0
Quality of Support
Average: 9.6
10.0
Ease of Admin
Average: 8.4
0.0
Overall Satisfaction Score
70
Top Industries of Reviewers:
Public Relations and Communications
67%
Marketing and Advertising
19%
Entertainment
7%
Government Administration
7%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.2
Meets Requirements
Average: 9.3
9.8
Ease of Doing Business With
Average: 9.1
9.9
Ease of Setup
Average: 8.9
8.9
Quality of Support
Average: 9.6
9.3
Ease of Admin
Average: 8.4
9.7
Overall Satisfaction Score
68
Top Industries of Reviewers:
Marketing and Advertising
61%
Retail
16%
Apparel & Fashion
13%
Health, Wellness and Fitness
10%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.7
Meets Requirements
Average: 9.3
9.7
Ease of Doing Business With
Average: 9.1
9.7
Ease of Setup
Average: 8.9
9.3
Quality of Support
Average: 9.6
8.6
Ease of Admin
Average: 8.4
9.9
Overall Satisfaction Score
66
Top Industries of Reviewers:
Marketing and Advertising
43%
Food Production
29%
Consumer Goods
14%
Computer Software
14%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.8
Meets Requirements
Average: 9.3
8.9
Ease of Doing Business With
Average: 9.1
9.1
Ease of Setup
Average: 8.9
9.1
Quality of Support
Average: 9.6
9.9
Ease of Admin
Average: 8.4
8.9
Overall Satisfaction Score
66
Top Industries of Reviewers:
Banking
30%
Marketing and Advertising
30%
Consumer Services
30%
Biotechnology
10%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
10.0
Meets Requirements
Average: 9.3
9.7
Ease of Doing Business With
Average: 9.1
0.0
Ease of Setup
Average: 8.9
9.8
Quality of Support
Average: 9.6
10.0
Ease of Admin
Average: 8.4
0.0