Best Review Management Software - Page 16

HotelSpeaker

Expert-supervised, ultra-personalized AI responses that fuel tomorrow’s bookings. Hotel Speaker is a comprehensive guest communication platform designed to revolutionize how hotels manage and respond to online reviews. Integrating advanced AI technology with a focus on personalization, Hotel Speaker automates the collection of guest reviews across multiple platforms, drafts tailored responses, and ensures they are published promptly in any language. This not only saves hotel staff valuable time but also enhances the quality of guest interactions by maintaining sensitivity to individual guest experiences. By improving communication, hotels can bolster their reputation and encourage increased global bookings, all while keeping operational costs in check. ------------------------------------------------------------------------------------------------- HotelSpeaker is built to turn that visibility into revenue while keeping operations efficient and brand consistent. Our hybrid AI + human platform is trusted by over 2,500 properties worldwide. It responds to every review with speed, consistency, and subtle marketing cues that promote your hotel, while surfacing insights your team can act on. Here’s what we offer: • ⚡ 100% response rate made easy Centralise reviews from all platforms and surveys in one inbox, draft personalised multilingual replies under native speaker oversight, and publish directly with a single click. • 🎯 Consistent, high-quality responses that promote your hotel Our hybrid AI + human writer model captures each property’s DNA, ensuring every reply is authentic, aligned with your brand, and subtly embeds marketing cues that drive bookings. You are not only replying to guests, but convincing the next ones. • 📊 Insights that power decisions An intuitive dashboard surfaces trends, strengths, and areas for improvement, helping teams anticipate guest expectations and optimise processes. • 💸 Guaranteed impact If HotelSpeaker doesn’t improve efficiency or boost bookings, we refund your investment. With 91% of travelers trusting reviews as much as personal recommendations, and 84% ignoring traditional ads, review responses are the most powerful marketing channel. HotelSpeaker ensures they are strategic, consistent, and conversion ready.

hypt

hypt transforms word-of-mouth marketing with its innovative Word-of-Mouth Manager, a B2B SaaS solution that digitizes and monetizes personal recommendations for insurance companies, banks and many more. Traditional customer acquisition is expensive, and negative online reviews can damage brand reputation. hypt tackles these challenges by transforming happy customers into active brand advocates. With our easy-to-use chatbot, accessible via QR code or link, we activate 26% of customers to share personalized recommendations through messaging services - boosting word-of-mouth sales by 4x. The system also encourages satisfied users to leave positive Google reviews, improving online reputation, while dissatisfied customers are redirected to support, mitigating negative feedback before it spreads. By making word-of-mouth manageable, scalable, and measurable, hypt helps companies reduce acquisition costs, enhance brand perception, and drive sales growth. For the first time, companies can strategically leverage their most powerful marketing channel, trusted customer recommendations, in a data-driven and automated way.

iCONECT

iCONECT is a team of experienced, creative, agile problem solvers obsessed with simplifying your data. We focus on four primary pillars – Legal, Government, Data Governance, and Incident Response Data Mining – relying on a single underlying platform and providing world-class support services to empower our clients in any vertical. Our software solutions are highly secure, scalable, and easy-to-use, allowing you and your stakeholders to gain big data insights quickly, easily, and affordably, whether on site or in the cloud. Our end goal hasn’t changed since we were founded in 1999 – we want to provide our users with an intuitive platform that optimizes workflows and manages complex problems.

Average Rating: 2.8/5.0

Total Reviews: 3

Influitive

Influitive allows you to build a community of advocates and invite your customers, developers, partners, and employees to complete challenges, referrals, product reviews, social media posts, and more. As they complete these personalized challenges—which can be targeted to groups or individuals—they automatically earn points, badges, and levels to redeem professional perks and privileges. Easily visualize and report on all activities completed and the ROI of those activities, while integrating with your CRM and marketing automation platform to guide members through the entire customer journey.

Average Rating: 4.4/5.0

Total Reviews: 388

Infuse Reviews

Infuse Reviews is an innovative and affordable online review management software, you can Request, Respond, Display, and Share Reviews all from our easy-to-use dashboard. You can also create customized Digital Signage with online reviews automatically included, as well as Rewarded Surveys with dynamically generated content for your website.

InputKit

InputKit is a powerful and innovative SAAS solution that improves the customer experience, employee experience and online reputation of companies around the world. By using InputKit, companies can create a wow effect for their customers and employees. People are at the heart of business success and it is essential to put in place effective listening and feedback collection methods to evolve and innovate as an organization. A good customer experience is now a must to retain and attract new customers! Give yourself every opportunity to succeed by implementing InputKit, the technology solution that will help you achieve your customer experience ambitions. Put people at the heart of your business decisions.

Average Rating: 5.0/5.0

Total Reviews: 1

InsideWarehouse

InsideWarehouse brings e-commerce into content. From now visitors can discover—and buy relevant products without ever leaving your content site.

Insocial

As ‘Customer Experience (CX)’ has become something of a catch-all term, Insocial helps to improve the effectiveness of your CX initiatives by focusing on five core types of experience (brand, customer, service, user, and employee) offering truly actionable insights for every department and stakeholder. The Insocial platform is designed to harmonise CX across your organisation. As a single platform for CX Performance Management, we prevent data silo’s and truly putting the customer first. We spend a lot of effort in future proofing our feedback solutions, so you can easily create a feedback experience that is delightful to your customers. Our api-driven solutions will allow you to orchestrate dialogues with customers at any line of interaction, from onsite visits to chatbot and voicebot conversations, so you will be able to keep your brand promise in every step of the customer journey. Our strong customer journey visualisations and AI engine provide deep customers insights and will help to uncover what impacts your business the most. To ensure your organisation is turning insights into action, Insocial enables Closed Loop Feedback and Long Loop tracking of the effect of CX initiatives from the boardroom to the floor. We make CX work!

Average Rating: 4.0/5.0

Total Reviews: 1

Judge.me

JustReviews by Elfsight

JustReviews is a reviews widget for websites. It pulls the reviews a business has already earned on Google, Facebook, Tripadvisor and 68 other platforms, and displays them on that business’s own site — in a layout that matches it, installed with one line of code and no developer. It is built by Elfsight, which has made website widgets since 2014 and is used on over three million sites. 71 review sources in one widget Google, Facebook, Yelp, Tripadvisor, Booking.com, Airbnb, Vrbo, Expedia, Amazon, Etsy, eBay, AliExpress, Walmart, G2, Capterra, Product Hunt, Trusted Shops, Feefo, Sitejabber, Houzz, Angi, Thumbtack, Checkatrade, Healthgrades, ZocDoc, RealSelf, Avvo, Zillow, OpenTable, TheFork, DoorDash, Uber Eats, Glassdoor, Indeed, the App Store, Google Play, WeddingWire, The Knot, DealerRater, Edmunds, Goodreads and 30 more. Fifty-six of them are collected automatically from a link to your public profile and stay current on their own. Fifteen — including Instagram, LinkedIn, X and Feefo — are entered manually, because those platforms expose no public review feed. A single widget takes up to 100 sources at once, with optional tabs so a visitor can filter by platform. Fourteen layouts Carousel, Grid, List, Masonry and Slider fill a section of the page. Card Badge, Compact Badge, Reviews Button, Review Request, four sticker styles and an Achievement mark sit small and open the full reviews in a popup. Any of the compact layouts can float over the page, appear after a delay or on scroll, and be limited to chosen pages and devices. Collecting reviews, not only showing them A Write a Review form inside the widget lets visitors leave a review without going anywhere, or sends them to Google — or both. Reviews can be moderated before they appear. The free tools that come with it generate a direct Google review link, a QR code for printed material and ready message templates. AI that is actually included AI Summary reads the reviews a widget has collected and writes a short account of what customers consistently mention. It is available on every plan, including the free one. Auto-translation of reviews into the widget’s language requires a paid plan. Filtering that does not distort the rating Show only reviews with text, only reviews with photos, only those above a minimum rating, or exclude by reviewer name or keyword. Individual reviews can be pinned to the top, hidden, or have a phrase highlighted inside them. The overall rating and review count always come from the source and are never recalculated from the filtered set. A business showing only its four and five star reviews still displays its real average. SEO and measurement The widget outputs Product schema with an AggregateRating, which is the schema type Google still shows star ratings for after its 2019 restriction on self-serving review markup. Eight Google Analytics event types report widget views, review views, popup opens and clicks through to a review platform, with editable event names. Works on any website Shopify, WordPress, Wix, Squarespace, WooCommerce, Webflow, Elementor, Magento, BigCommerce, GoDaddy, Weebly, Framer, Ghost, Joomla, Drupal, Google Sites and plain HTML. It is one script tag, so anywhere HTML can be pasted. Design Seven themes, an accent colour and individual control over colours, sizes, corner radius and star styling. The widget inherits the site’s own font by default. Custom CSS and custom JavaScript fields are available on every plan. Pricing A free plan with no expiry and no card at signup: one widget, 200 monthly views, unlimited websites, and a small Elfsight badge. Paid plans start at $5 a month and are priced by monthly views and widget count — not per review, per location or per seat. Websites are unlimited on every plan. Full refund within 14 days. Who it is for Local and service businesses, restaurants, hotels, clinics, salons, ecommerce stores, SaaS companies, and the agencies that build their sites. Agencies get white-label and no limit on the number of client sites.

Kaisah

Kaisah is a Google review conversion platform built for restaurants, salons, dental clinics, and other local businesses. Customers scan a QR code at the table, the salon chair, or the front desk, answer 3 to 5 quick tap-friendly questions about their visit, and an AI generates a personalised review draft. They tap once to post it to Google. The problem most local businesses face is not service quality. It is follow-through. Happy customers say they will leave a review and forget within the hour. By the time they reach the parking lot, the moment is gone. Kaisah closes that gap by removing every point of friction at the moment of value: a QR scan, three taps, a draft already written. The customer never sees a blank text box.

Kiikup

Kiikup is a review management and online reputation platform for agencies, consultants, and multi-location businesses that need to manage customer reviews more efficiently across locations, clients, and channels. The platform helps teams centralize reviews in one dashboard, request more customer feedback through email, SMS, and WhatsApp campaigns, respond faster, detect critical issues earlier, and track performance with clear reporting. Kiikup also helps businesses turn positive reviews into reusable social proof through review widgets and related content assets. Kiikup is designed to simplify day-to-day reputation operations, reduce manual work, and give businesses better visibility and control over how their brand is perceived online.

KiyOh

KiyOh collects customer ratings and reviews and publishes them on behalf of their clients.

klant.review

Description: klant.review is a Dutch review management platform built for local SMBs. It collects customer reviews via QR codes, WhatsApp, website widgets, and email invitations. AI generates personalized response drafts in the business owner's tone of voice, ready to approve and publish with one click. What makes klant.review unique is its private feedback loop: when a customer leaves a rating of 1-3 stars, the business can respond privately via direct message before the review goes public. This gives businesses a chance to resolve issues and turn unhappy customers into returning ones. The platform syncs automatically with Google Business Profile, bringing all Google Reviews into a single dashboard. Multi-location businesses can manage reviews for all branches from one account. Built in the Netherlands. €29/month per location, cancel anytime. 14-day free trial, no credit card required.

Kuchikomi Robo

Kuchikomi Robo™ is an AI-assisted reputation management and local marketing platform built for restaurants, clinics, salons, retailers, and other location-based businesses. It brings review acquisition, owner response preparation, review monitoring, and Google Maps visibility workflows into one web dashboard. Businesses can create QR-based review request flows that make it easier for customers to share feedback about real experiences. Guided prompts help customers organize their own thoughts, while the customer remains responsible for reviewing and publishing the final content. The service does not automatically post customer reviews. For business owners, AI-assisted drafting helps prepare editable replies to reviews, supporting faster and more consistent communication without removing human approval. The dashboard also supports ongoing reputation and local SEO work by bringing together review monitoring, analytics, Google Business Profile-related tasks, and local search ranking workflows. Multi-location businesses can use the same process across locations instead of managing review operations separately. These capabilities are designed to help teams understand customer feedback, maintain an active response practice, and improve how their locations appear to people searching on Google Maps. Kuchikomi Robo™ is especially suited to small and medium-sized local businesses that want a practical workflow rather than a fully automated publishing system. The product is Japanese-first, available through a browser, and includes a free account option. Pricing for additional needs is provided according to the business's requirements. The product is operated by SweetLeap Co., Ltd. in Osaka, Japan. Its purpose is to help local businesses earn authentic feedback, manage their online reputation responsibly, and turn customer insights into more consistent local marketing actions.