Best Live Chat Software - Page 40

Open

Open is a complete AI platform that resolves complex customer support across chat, email, telephony and WhatsApp, without replacing the helpdesk you already use. One AI engine for every channel. Train once, deploy everywhere. With 77% average automation rate across all clients, Open’s AI agents take actions and deliver results. Outcome-based pricing where you pay per resolution, not per seat. 30-day risk-free implementation with 0% enterprise churn. Trusted by the most mission-critical enterprises in the world, like MoneyGram, Mollie, TicketSwap, Booking.com, Viva and FareHarbor. YC W24 · $7M raised

Average Rating: 4.8/5.0

Total Reviews: 2

Openbay

Openbay is an award-winning online marketplace for consumer automotive repair services and a provider of SaaS based software for the automotive care industry.

OpenMarket

OpenMarket, an Infobip company, specializes in providing cloud-based mobile messaging solutions that enable enterprises to engage effectively with customers and employees. Their services encompass SMS, MMS, RCS, and other messaging channels, facilitating seamless communication across various industries. By leveraging OpenMarket's platform, businesses can enhance customer experiences, streamline operations, and drive revenue growth. Key Features and Functionality: - Multi-Channel Messaging: Supports SMS, MMS, and RCS, allowing businesses to reach customers through their preferred communication channels. - Global Reach: Direct connections with over 650 mobile operators worldwide, ensuring reliable message delivery across more than 190 countries. - Scalability: Processes over 14 billion customer interactions monthly, accommodating the needs of large enterprises. - Use Case Versatility: Facilitates various applications, including customer feedback surveys, appointment reminders, emergency alerts, mobile coupons, and secure PIN authentication. Primary Value and Solutions: OpenMarket empowers enterprises to optimize operational functions, enhance internal and external communications, and improve customer experiences. By integrating their mobile engagement solutions, businesses can reduce support costs, generate new revenue streams, and gain a competitive advantage in their respective markets.

optimise-it

ORAI Conversational AI Platform

ORAI is an advanced conversational AI platform that engages customers and offers actionable insights to businesses to create more personalised, richer experiences day and night. We help you obtain WhatsApp Business API and implement a WhatsApp AI chatbot across all your channels such as chat, digital ads, messaging, social, email, SMS, website, and more.

Average Rating: 5.0/5.0

Total Reviews: 1

OvationCXM

OvationCXM is the orchestration operating system for customer experience. We help banks, payment companies, and enterprises coordinate the work behind onboarding, servicing, and support — across applications, internal teams, and outside partners — so customer journeys move faster, cost less, and stay compliant. No rip-and-replace of legacy systems. No code required. How it works: • Design and manage journeys — A no-code, drag-and-drop builder for internal and customer-facing journey flows. Ecosystem connectors let you include and oversee steps handled by outside vendors, so multi-product, multi-team work runs from a single source of truth. • Orchestrate across the ecosystem — Coordinate execution across core systems, CRMs, and external partners without changing legacy infrastructure or writing code. • Optimize with AI — Use GenAI insights to refine journeys, surface next-best actions, and put technical knowledge in front of support teams so they resolve issues dramatically faster. Built for what's next: Agentic AI As AI agents begin acting on customers' behalf, OvationCXM gives institutions a way to receive, govern, and audit that activity — applying the same controls to AI agents that they apply to people. Our 2026 research found that 71% of finance leaders already factor agentic capability into their choice of bank. Why enterprises choose us: Customer-focused organizations in financial services and other complex, regulated industries rely on OvationCXM to orchestrate the work behind customer journeys, at scale. With the governance and auditability these rigorous industries require. Across our enterprise customers, the results are: 25% reduction in operating expenses 10% increase in revenue 60% improvement in NPS

Average Rating: 4.8/5.0

Total Reviews: 11

Paldra

Alpheris is AI customer service for online stores, built and hosted in Germany. Chatbot, team inbox, mail agent and analytics work as one system. The AI answers from the store's real data (products, prices, shipping and return policies, order status on Shopify), checks every statement against its source and hands over to the team when something isn't backed up. Website chat, email (Outlook or IMAP), WhatsApp and Instagram arrive in one inbox. One-line install or one click via Shopify, WordPress plugin for WooCommerce. Hosted with Hetzner in Germany, public DPA.

Palmate

Palmate is a versatile Low-Code/No-Code chatbot platform designed to empower businesses in managing customer support and sales across all communication channels. With Palmate, companies can deliver 24/7 customer support and boost customer acquisition and conversion rates effortlessly.

Parker Software Live Chat

Your specialist for secure live chat and AI Advanced chat technology for enterprise businesses

Pavior

Pavior brings everything your support team needs into a single, fast dashboard so you can stop switching between tabs and start solving problems faster. Live Chat — Connect with customers in real time with brandable chat that works on web and mobile. Session Replay (Time Travel) — Watch exactly what your users experienced. See full DOM recordings, console and network logs, click tracking, and rage click detection to debug issues in seconds instead of hours. CRM (Records) — Manage contacts and companies with full interaction history, custom fields, notes, tasks, and follow-ups, all in one place. Email Campaigns — Send behavior-triggered emails from your own domain. Personalized messaging at scale, timed to what customers actually do. Feedback Collection (Suggest) — Automatically capture user frustration the moment it happens. Rage clicks trigger feedback prompts. In-App Announcements (Announce) — Ship features and make sure people know. Target announcements by user segment with engagement analytics. Help Center (Help Guide) — Self-service documentation with full-text search, custom domains, and automatic article suggestions inside chat. Mobile App — Full support capabilities on iOS and Android. Reply to customers, view context, and get push notifications from anywhere. Pavior is built for growing SaaS teams who want one tool instead of six.

PerfectBot

PerfectBot is an AI agent add-on to Gorgias. It provides instant and accurate responses to customer questions, 24/7. PerfectBot studies help center, past tickets, and best practices of an online store to deliver context-aware responses. Thanks to OpenAI technology, PerfectBot handles complex support conversations in natural language. Our AI agent enables businesses to reduce workload by handling repetitive tickets and letting the customer support team spend more time on high-value tickets. It helps optimize the first response time by providing customers with instant, automated responses, positively impacting the shopping experience. PerfectBot offers a one-click integration with Gorgias. It works natively with Gorgias help desk to create a seamless experience for your agents and customers. Every interaction between the bot and the customer is saved as a ticket in the Gorgias back-office, allowing the team to monitor the quality and accuracy.

Average Rating: 4.5/5.0

Total Reviews: 2

PHP Live Helper

Pigeon Business

Pigeon is the only customer service platform you need to wow your customers. Our technology allows a business of any size to build a professional, multi-department directory for customer communication. It then makes it easy for your customers to interact with your business in one secure place – all while maintaining privacy, collaborating internally and externally and monitoring real-time insights. Core features include: Live Chat with Customers, Group Chat, Forwarding, Internal Chats, Case Notes and Management, Archiving, Real-time Announcements, Contact Directory, Analytics/Ratings, Notifications, Appointments, Web, App

Pingstreams

Pingstreams is a self-hosted, AI-powered customer service platform offering live chat, intelligent chatbots, and workflow automation. With 53+ bot actions, 6 LLM model support, and multi-channel messaging (WhatsApp, Messenger, Email), Pingstreams delivers enterprise-grade customer support at a fraction of the cost. Unlike per-resolution pricing models, Pingstreams offers transparent, flat-rate pricing starting at $41/month. Features include: AI chatbots with knowledge base integration, real-time live chat, shared inbox, team management, analytics & reporting, custom branding, and self-hosted deployment options. Trusted by 15,000+ businesses worldwide.

PipeOne.me

Customer Service CRM for the messaging era - Let your customers ask, suggest, buy and talk to you using mobile messages. Instead letting your customers waiting a long time on the phone, give them a powerful and easy way to talk to your company by texting while you enrich their profile through one-to-one relationship. Some available channels: SMS, Whatsapp, Facebook Messenger, Telegram and web chat.

Average Rating: 5.0/5.0

Total Reviews: 1