G2

Avinash K.

Small-Business (50 or fewer emp.)

3/27/2024

"Streamlined Support: PerfectBot's AI Ticket Resolution."

4.5/5

What do you like best about PerfectBot?

PerfectBot is very helpful in resolving tickets without any involvement of a person or official. The well designed AI understands and properly curates responses based on the questions. It's pretty easy to integrate and deploy. Overall we have seen a good lot of improvement in our customer complaint resolution. Review collected by and hosted on G2.com.

What do you dislike about PerfectBot?

The responses are vague sometimes and need more accuracy according to the asked prompt. Overall the platform is precisely built and maybe they improve the responses in upcoming updates. Review collected by and hosted on G2.com.

What problems is PerfectBot solving and how is that benefiting you?

We use PerfectBot to automate our customer support and complaint resolution department. The chatbot easily handles all minor issues and complaints without needing to involve any person. If the problem becomes complex it connects the customer with a member of support team for further resolution. It is of great help and we are very satisfied with it's performance. Review collected by and hosted on G2.com.