Best Live Chat Software - Page 28

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 675

Category Stats (Nov 2026)

  • Average Rating: 4.47/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Fortifi (+3.05%) - Among all products in this category, Fortifi recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 114,300+ Authentic Reviews
  • 675+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Salesforce Service Cloud, Qualified, Zoho Desk, Fin, WhatsApp Business Platform, Tidio, and Podium.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=zoho-desk&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=tidio&focus%5B%5D=podium)

Chatim

Welcome to Chatim, the all-in-one conversational platform designed to bridge the gap between businesses and their customers. In today’s fast-paced digital landscape, responding to a lead in seconds rather than hours can be the difference between a sale and a lost opportunity. At Chatim, we provide the tools you need to engage, support, and convert your website visitors in real-time. Our Mission Our mission is to simplify customer communication for businesses of all sizes. We believe that professional-grade automation and live chat should be accessible, high-performing, and easy to use. By combining human-centric live chat with intelligent AI-powered automation, we help you provide exceptional 24/7 service without the need for a massive support team. What We Offer Intelligent Live Chat: Connect directly with your visitors the moment they have a question. Our mobile-optimized widget ensures you never miss a conversation, whether you’re at your desk or on the go. Smart Chatbot Automation: Leverage our intuitive drag-and-drop builder to create sophisticated chatbots—no coding required. From simple FAQs to advanced lead qualification, our bots work tirelessly while you sleep. Lightning-Fast Performance: We know SEO and site speed matter. Our widget is engineered to be lightweight, ensuring it loads instantly without impacting your Core Web Vitals or search rankings. Integrated CRM & Analytics: Gain deep insights into customer behavior. Track every interaction and manage leads effectively within our built-in CRM to ensure your marketing and sales strategies are data-driven. Why Choose Chatim? Chatim isn't just a chat bubble; it’s a growth engine. We focus on customization, allowing you to style your widget to match your brand perfectly. With a suite of free business tools—from ROI calculators to image resizers—we are committed to supporting your entire digital ecosystem. Join thousands of businesses who trust Chatim to elevate their customer experience and drive more sales. Start your journey today—no credit card required—and see why Chatim is the preferred choice for modern customer engagement.

Who Is the Company Behind Chatim?

  • Seller: Chatim
  • Year Founded: 2018
  • HQ Location: Sacramento, US
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Chatisto

Chatisto is a customer support platform that combines AI automation with live chat capabilities. The solution enables businesses to create customized customer interaction workflows that integrate both automated AI responses and human support agents.

Who Is the Company Behind Chatisto?

Chat Mitra

Chat Mitra is one of India’s most affordable and reliable WhatsApp Business API platforms, built for startups, SMBs, and growing e-commerce brands. We keep pricing simple and transparent — just ₹0.20 per conversation over Meta’s base fee, with no monthly subscription, setup charges, or hidden costs. For advanced features like API access, automation, and chatbot capabilities, we offer a simple ₹999 plan. With Chat Mitra, businesses can: • Send marketing, OTP, and transactional messages via official WhatsApp APIs • Build no-code chatbot flows with buttons, lists, and smart CTAs • Automate customer queries with auto-replies and AI chatbots • Connect with platforms like Shopify, WordPress, and CRMs • Use APIs and webhooks to send messages from anywhere and integrate with any system • Track performance with real-time analytics and reports Our AI chatbot layer allows you to connect with tools like ChatGPT, Claude, Groq, and 20+ platforms to automate conversations, handle support, and scale customer engagement effortlessly. With fast onboarding, 99.9% uptime, and responsive India-based support, Chat Mitra is trusted by 1000+ businesses across industries. Our mission is simple — make WhatsApp marketing powerful, affordable, and accessible for every business, without unnecessary complexity or high costs.

Average Rating: 4.8/5.0

Total Reviews: 6

How Do G2 Users Rate Chat Mitra?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)

Who Is the Company Behind Chat Mitra?

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Chat Mitra?

AI-generated summary from verified user reviews

Pros
  • Users value Chat Mitra for its affordable pricing, ensuring great service without hidden fees or commitments.
  • Users praise the ease of use of Chat Mitra, appreciating its intuitive interface and straightforward navigation.
  • Users love the clean and easy-to-navigate dashboard of Chat Mitra, enhancing their communication experience effortlessly.
  • Users praise the service quality of Chat Mitra, noting responsive customer support and effective results for marketing.

What Are Recent G2 Reviews of Chat Mitra?

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Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works

ChatPal

ChatPal is an AI chatbot software platform for service businesses and support teams that helps organizations automate customer conversations across digital channels. The product is designed to help businesses answer common questions, capture lead information, support appointment booking flows, and manage repetitive customer communication through a centralized system. ChatPal is used by businesses that want to improve response times and handle customer inquiries outside working hours without relying entirely on manual replies. It supports customer-facing communication through web chat, WhatsApp, Instagram, and Telegram, allowing businesses to manage conversations across multiple channels. The software is relevant for companies that receive frequent inbound questions about services, pricing, availability, bookings, and support requests. The platform combines AI-driven conversation handling with workflow support for common business use cases. Businesses can configure chatbot behavior, define assistant instructions, manage knowledge sources, and guide customers through structured conversation flows. ChatPal can help collect customer details during a conversation, identify potential leads, and move customers toward a next step such as submitting an inquiry, requesting support, or booking a service. Key capabilities of ChatPal include: - AI-powered automated replies to common customer questions - Lead capture during customer conversations - Booking support for appointment-based workflows - Multi-channel messaging across web chat, WhatsApp, Instagram, and Telegram - Shared inbox and conversation management for teams - Configurable bot behavior, prompts, and knowledge sources ChatPal is intended for businesses that want to reduce repetitive communication workload while maintaining responsiveness across multiple messaging channels. It can be used as part of a customer communication workflow where automation handles routine interactions and human team members step in when needed. By combining chatbot automation, lead capture, and channel integrations, ChatPal provides a structured way for businesses to manage and scale customer conversations.

Who Is the Company Behind ChatPal?

ChatPlus

We are a Japanese software company providing AI chatbot tool in Japan and abroad. With our team composed of highly skilled engineers, sales managers and marketers, we are supporting more than 19,000 clients which make us now the No.1 AI chatbot provider in Japan since our launch in 2016. WHAT WE OFFER: AI chatbot tool with a huge number of customized functions that will definitively make you satisfied. ・6 plans available from $11.5 only One of the cheapest chatbot services on the market without a lack of quality. ・+ 5000 functions Knowledge base, report and analysis, ticket, lead, categories and tags settings, +30 integrations (ChatGPT, Salesforce, Teams, etc) and much more! OUR VALUE: With ChatPlus, you can expect: ・Save costs and increase sales: 30 to 200% sales increasing expected during and even outside business hours. ・Boost lead generation: raise up to 70% of leads via automated chatbot ・Build up ~90% customer satisfaction ・Help your engage with customer: flexible analysis tool and customer information collection ・24/7 available service: respond to inquiries at any time even out of business hours. ・Hybrid customer experience: strong chatbot and high functional live chat assistance ・Reduce repetitive tasks: 70% of FAQs handle task ・Identify customer behavior: classify each customer by using categories and tags ・Multiple language: +13 languages available Moreover, our support team will help you building the most suitable chatbot for your needs from the first step to the installation and beyond without any charges! Recognized as the No.1 share in Japan chatbot industry, our successful business is growing rapidly and we expect now to bring the know-how of our experts combined with the finesses of Japanese services to international companies. Are you looking for a tool that can help you to improve your business more effectively without spending high costs? Do you need a smoother domestic and foreign customer support service? We are here for you. By 1 click, ask for the most suitable chatbot and meeting tool that will make you feel free from any pressured business interactions.

Who Is the Company Behind ChatPlus?

ChatRelay

ChatRelay puts every enquiry in one place: the messaging app you already check all day. Chats from your website, your existing contact form and your email inbox all arrive in WhatsApp, Telegram, Slack, Discord, Microsoft Teams, Google Chat or the ChatRelay iPhone app. You reply there like any other message, and your customer sees the answer on your website within seconds. There's no dashboard to watch and no new login. Setup is one line of code at the bottom of your site, on WordPress, Wix, Squarespace, Shopify or any site served over https. Your contact form keeps working as it is. Messages from your Facebook page and Instagram are coming soon. For teams, Rota works down a list. If nobody answers within five minutes, the enquiry goes to the next person. ChatRelay is for small businesses that get enquiries in several places and want to answer them all from one.

Who Is the Company Behind ChatRelay?

Chatsi

Chatsi is an AI sales concierge that brings the guidance of a knowledgeable sales associate to your online store, helping shoppers move from discovery to decision. Turn questions into confident purchases by delivering personalized product recommendations and expert buying guidance grounded in your catalog data, product specs, videos and approved content. This is especially effective for merchants selling complex or high-consideration products where shoppers need to understand compatibility, compare options, and decide what’s right for their needs. Built for automotive aftermarket, electronics, safety, luxury, industrial, powersports, and other categories where knowledgeable sales associates are needed to help drive the purchase. HELP SHOPPERS FIND, UNDERSTAND, AND CHOOSE • Natural-language discovery: Shoppers describe what they need in their own words, without knowing the right SKU or search term. • Compatibility and fitment guidance: Answer “Will it fit?” and “Will it work with what I have?” using your catalog and technical content. • Guided comparisons: Explain meaningful differences, address concerns, and help shoppers choose with confidence. • Assistance throughout the shopping journey: Reach shoppers through concierge chat, homepage Ask AI, AI search overviews, and in-page product prompts. • Measurable purchase outcomes: Connect conversations and product recommendations to subsequent orders with built-in attribution. WORKS WITH YOUR EXISTING STOREFRONT Chatsi complements your site search, filters, and product pages. It runs on Shopify, Salesforce Commerce Cloud, Adobe Commerce (Magento), BigCommerce, and WooCommerce without any significant changes to your ecommerce platform or workflows. YOUR BRAND. YOUR KNOWLEDGE. YOUR CONTROL. Recommendations and answers are grounded in merchant-approved sources, with control over brand voice and sales guidance. Chatsi runs in a fire-walled environment; merchant data is not shared with foundation model providers. EARLY RESULTS FROM LIVE DEPLOYMENTS Shopify Merchant | Automotive aftermarket Shoppers who engaged with Chatsi converted at 2.35%, compared with 0.81% for non-engaged sessions. In the first month, $111,381 in orders were attributed to Chatsi conversations. 50/50 A/B tests confirm the results - ask us how. SFCC Merchant | Luxury goods Shoppers exposed to Chatsi converted at 2.39%, compared with 0.31% for non-exposed sessions. In the first two months, 74 orders totaling $83,890 followed Chatsi conversations. Average order size also grew. These are observed results and A/B tests from live deployments and real data. We are happy to review your traffic and see if Chatsi would help your site with verified incremental lift.

Average Rating: 5.0/5.0

Total Reviews: 6

How Do G2 Users Rate Chatsi?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Chatsi?

  • Seller: Chatsi AI
  • Company Website:
  • Year Founded: 2024
  • HQ Location: Salt Lake City, US
  • LinkedIn® Page: www.linkedin.com
    13 employees on LinkedIn®
  • Ownership: Private

Who Uses This Product?

  • Company Size: 80% Small, 20% Medium

What Do G2 Reviewers Say About Chatsi?

AI-generated summary from verified user reviews

Pros
  • Users praise Chatsi for its high accuracy, consistently delivering helpful and precise responses with a vibrant personality.
  • Users find Chatsi to be exceptionally helpful, offering accurate and engaging responses that stand out from competitors.
  • Users love Chatsi for its personalized responses, finding it far more engaging and accurate than other options.
  • Users value Chatsi's effective problem-solving capabilities, finding it consistently helpful and responsive compared to other options.

What Are Recent G2 Reviews of Chatsi?

Chattitude

Chattitude is an AI-powered conversational sales and support agent built for small and mid-sized businesses. With a 20-minute, no-code setup, Chatty instantly engages website visitors and customers—qualifying leads, booking demos, and resolving routine questions 24/7. By deflecting up to 70% of repetitive tickets, it frees human teams to focus on higher-value work while protecting revenue from lost prospects. Chattitude integrates seamlessly with CRMs, help desks, and productivity tools, passing full context and transcripts into your existing workflows. Its multilingual coverage, real-time lead scoring, and built-in scheduling ensure faster response times, higher conversion rates, and better customer satisfaction. Whether you’re looking to boost sales efficiency or reduce support costs, Chatty delivers measurable results from day one.

Who Is the Company Behind Chattitude?

  • Seller: Chattitude
  • Year Founded: 2024
  • HQ Location: Clarksburg, Maryland USA
  • LinkedIn® Page: linkedin.com
    1 employees on LinkedIn®
  • Ownership: Gold Lasso, Inc.
  • Phone: 301-990-9857

Chatwee

Chatwee is a live chat and instant messaging app targeting: - online communities - virtual events - providers of mental health support - team communication - live trading - church services - educational webinars - live video streaming allowing its users to engage via private, public, and Messenger-style group conversations. It offers an extensive set of features, advanced customization options, and comes with a Free-forever plan, if it suits you. Effortless installation will get you going in minutes. Add a dynamic social hub to your site today and see the engagement rise!

Who Is the Company Behind Chatwee?

  • Seller: Chatwee
  • Year Founded: 2012
  • HQ Location: Sompolno, PL
  • LinkedIn® Page: www.linkedin.com
    15 employees on LinkedIn®

ChayAll

Communicate with your customers on WhatsApp Business, Messenger, Apple Business Chat, Google's Business Messages, Live Chat and Instagram thanks to a single platform.

Who Is the Company Behind ChayAll?

Cheetah Digital by Marigold

The key to creating brand intimacy is simple: connect with customers by delivering valuable experiences that matter. Cheetah Digital by Marigold enables marketers to manage every campaign and channel in a single interface, making it easy to build multifaceted communications that deliver an exchange of value across every interaction.

Average Rating: 3.6/5.0

Total Reviews: 19

How Do G2 Users Rate Cheetah Digital by Marigold?

  • Has the product been a good partner in doing business?: 5.8/10 (Category avg: 9.1/10)

Who Is the Company Behind Cheetah Digital by Marigold?

  • Seller: Zeta Global
  • Year Founded: 2007
  • HQ Location: New York, NY
  • LinkedIn® Page: www.linkedin.com
    3,116 employees on LinkedIn®
  • Ownership: NYSE: ZETA

Who Uses This Product?

  • Company Size: 43% Small, 33% Large

What Do G2 Reviewers Say About Cheetah Digital by Marigold?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Cheetah Digital, finding HTML interactions straightforward and time-saving.
  • Users value the easy access to templates in Cheetah Digital, enhancing efficiency and workflow in email marketing.
  • Users appreciate the time-saving HTML interaction in Cheetah Digital, allowing for efficient template management.
Cons
  • Users experience integration challenges with Cheetah Digital, particularly when connecting to platforms like Salesforce.

What Are Recent G2 Reviews of Cheetah Digital by Marigold?

What Are G2 Users Discussing About Cheetah Digital by Marigold?

ChitChatBot AI

Create AI chatbots for Instagram, WhatsApp, Messenger and your website. Experience the future of customer interactions today with our intuitive, AI-centric chatbot creation platform.

Average Rating: 5.0/5.0

Total Reviews: 3

How Do G2 Users Rate ChitChatBot AI?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind ChitChatBot AI?

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About ChitChatBot AI?

AI-generated summary from verified user reviews

Pros
  • Users rave about the customization options in ChitChatBot, enabling tailored automation for varied needs and efficiency.
  • Users value the exceptional support from ChitChatBot team, enhancing both learning and functionality for seamless automation.
  • Users praise the exceptional business support from ChitChatBot, enhancing the overall experience with responsive assistance and guidance.
  • Users commend the exceptional customer support of ChitChatBot AI, appreciating prompt responses and helpful guidance.
  • Users love the customizability of ChitChatBot AI, allowing easy adaptations and personalized templates for their needs.
Cons
  • Users face a steep learning curve with ChitChatBot AI due to limited support materials, despite excellent customer assistance.

What Are Recent G2 Reviews of ChitChatBot AI?

ClearTouch Operator

ClearTouch is a pioneering provider of a cloud-based call center platform for enterprises, contact centers, BPOs and financial services companies in India. A subsidiary of TCN, Inc., a global contact center technology provider, ClearTouch introduced the first cloud-based contact center platform in India in 2016. ClearTouch combines a deep understanding of the needs of call centers with a unique approach to pricing -- no contracts, monthly minimums or maintenance fees -- that supports rapid scaling and instant flexibility to changing business needs. ClearTouch’s contact center platform features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility.Trusted by companies of all sizes in the healthcare, insurance, financial services, banking and BPO industries.

Average Rating: 4.5/5.0

Total Reviews: 9

How Do G2 Users Rate ClearTouch Operator?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)

Who Is the Company Behind ClearTouch Operator?

Who Uses This Product?

  • Company Size: 56% Medium, 44% Large

What Do G2 Reviewers Say About ClearTouch Operator?

AI-generated summary from verified user reviews

Pros
  • Users find ClearTouch Operator easy to use, appreciating its fast turnaround and user-friendly interface for managing tasks.
  • Users praise the wealth of features in ClearTouch Operator, highlighting its adaptability and seamless integration for call centers.
  • Users appreciate the analytics capabilities of ClearTouch Operator, enabling effective monitoring and reporting for improved performance.
  • Users value the efficient call management features of ClearTouch Operator, enhancing contactability and API integration for superior service.
  • Users value the call recording feature of ClearTouch Operator, enabling easy monitoring and access to important analytics.
Cons
  • Users face integration issues due to complex API dependencies, leading to slow responses for new requirements.
  • Users find the long delays in response for new requirements and complex API calls quite frustrating.
  • Users experience frustratingly long wait times for responses on new requirements, hindering efficient integration processes.
  • Users experience significant technical issues with ClearTouch Operator, particularly with slow responses and complex API integrations.

What Are Recent G2 Reviews of ClearTouch Operator?

Click4Assistance

Click4Assistance is a UK based Live Chat Software provider.

Who Is the Company Behind Click4Assistance?

Client Chat Live

Client Chat Live™ turns website visitors into clients with Live Chat. Client Chat Live™ provides professional operators ready to live chat with your website visitors 24/7/365.

Who Is the Company Behind Client Chat Live?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026