Best Live Chat Software - Page 24

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 675

Category Stats (Nov 2026)

  • Average Rating: 4.47/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Fortifi (+3.05%) - Among all products in this category, Fortifi recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 114,300+ Authentic Reviews
  • 675+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Salesforce Service Cloud, Qualified, Zoho Desk, Fin, WhatsApp Business Platform, Tidio, and Podium.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=zoho-desk&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=tidio&focus%5B%5D=podium)

Verifast AI

Verifast AI is the all-in-one AI chatbot for ecommerce brands - designed to help you convert, support, and grow at scale without hiring extra hands. It combines sales, support, and customer insight, so you can stop juggling tools and start turning conversations into revenue. Trusted by 250+ global D2C brands across beauty, wellness, fitness, and fragrance — verifast's AI chatbot recovers carts, handle post-sale issues, and generate qualified leads without a single manual flow. Everything works out of the box. It connects with Shopify, Gokwik, Zoho, ClickPost, Shiprocket, and more - no code required. Whether you're scaling across Tier 2/3 audience or optimizing for peak sales weekends, the ai sales chatbot works 24/7 across your PDPs, homepages, landing pages, and even WhatsApp. Start your 7 - day free trial — no Credit card required. 💬 Boost Sales • Boost conversions – Recommend the right products based on user goals and behavior • Nudge customers – Trigger contextual nudges (discounts, reviews, urgency) in-chat • Upsell smartly – Auto-suggest bundles and higher-value SKUs during conversations • Recover carts – Detect hesitation and push checkout reminders in real time • Close instantly – Apply discount codes and offers right within the chat 👨🏻‍💻 Automate Support • Resolve 90% of queries – Automate order tracking, returns, cancellations, and more • Offer instant answers – 24/7 replies to product, shipping, and policy questions • Cut support costs – Reduce human load while keeping CSAT consistently high • Escalate smartly – Route only complex tickets to human agents with full context • Go live on all pages – Enable full support across homepage, PDPs, and checkout 🌍 Speak 125+ Languages • Break language barriers – Engage users in Hinglish, Tamil, Marathi, Bengali & more • Auto-detect & switch – Let users chat in their preferred language seamlessly • Build instant trust – Respond with cultural fluency that improves retention • Drive regional conversions – Tailor messages based on local context • Scale globally – One multilingual chatbot to expand across geos without hiring 🔌 Plug & Play Setup • Integrate instantly – Works with Shopify, Gokwik, ClickPost, Shiprocket, Zoho, Zendesk • Sync in real-time – Pull product catalog, order data, and inventory automatically • No dev needed – Setup and go live in under 24 hours • Auto-update daily – Stay current with zero manual work • Omnichannel-ready – Deploy across website, mobile, and WhatsApp 🎨 Match Brand Persona & UI • Customize tone – Playful, premium, clinical, regional—your choice • Design your widget – Floating bot, “Ask Me” bar, influencer avatar, or embedded form • On-brand nudges – Personalize discount popups, offers, and CTAs • Adapt by user type – Show different flows for new vs. returning visitors • Own the experience – Every chat feels like your in-house team talking 🎯 Generate High-Intent Leads • Capture details naturally – Collect emails, phone numbers, and product interests • Qualify mid-convo – Identify buyer intent via chat, not forms • Sync to CRMs – Auto-connect with HubSpot, Zoho, WhatsApp & more • Segment smartly – Group leads by page, concern, or interest for remarketing • Run follow-ups – Use captured data to drive WhatsApp and email campaigns 📊 Unlock Real-Time Insights • Understand your users – Get most-asked queries and top-searched products • Improve conversions – Track where users drop off in the purchase funnel • Boost SEO – Use word clouds and chat data to shape content strategy • Plan smarter – Leverage time heatmaps for campaign scheduling • Refine product strategy – Spot demand trends and concern clusters at SKU level

Average Rating: 5.0/5.0

Total Reviews: 3

Who Is the Company Behind Verifast AI?

  • Seller: Verifast
  • Year Founded: 2023
  • HQ Location: Bengaluru, IN
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Verifast AI?

AI-generated summary from verified user reviews

Pros
  • Users benefit from the automation capabilities of Verifast AI, streamlining launches and enhancing customer interaction effortlessly.
  • Users value the responsive customer support of Verifast AI, noting effective communication and quick implementation of suggestions.
  • Users value the effortless integration of Verifast AI, seamlessly enhancing their daily operations and customer interactions.
  • Users love the ease of use of Verifast AI, seamlessly integrating into workflows with minimal setup required.
  • Users value the easy management of Verifast AI, seamlessly integrating into workflows and enhancing customer interactions.

What Are Recent G2 Reviews of Verifast AI?

visitlead

Visitlead is a On-Site Marketing solution which helps you to generate business opportunities out of your website visitors. How does it work? Visitlead identifies promising visitors and highlights them and enables you to start a communication with them. Bring in your sales arguments, point out your advantages and differentiate yourself from competitors.

Average Rating: 4.0/5.0

Total Reviews: 1

How Do G2 Users Rate visitlead?

  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 6.7/10 (Category avg: 8.5/10)

Who Is the Company Behind visitlead?

  • Seller: visitlead
  • Year Founded: 2014
  • HQ Location: Offenhausen, AT
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of visitlead?

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works

Whaticket

Somos una plataforma de atención y ventas multicanal, diseñada para que equipos puedan gestionar conversaciones de WhatsApp, Instagram, Facebook Messenger y Webchat desde una única bandeja compartida, con múltiples agentes, automatizaciones, chatbot y herramientas de seguimiento. Con Whaticket, las empresas centralizan su comunicación, atienden más rápido, venden mejor y ofrecen una experiencia de soporte más eficiente y personalizada.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Whaticket?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Whaticket?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Whaticket?

2Chat

2Chat is an all-in-one WhatsApp automation solution tailored for small teams and businesses. It seamlessly integrates with existing workflows, allowing users to keep their current WhatsApp numbers while enhancing communication efficiency. Key features include multi-agent and multi-number support, live chat, customizable bots, and robust API access. 2Chat ensures secure, multi-language interactions with strict data encryption. It offers advanced reporting for tracking metrics like agent performance and response times, aiding in process optimization. Ideal for both small teams and larger organizations, 2Chat boosts customer engagement and drives sales through automated, personalized messaging.

Who Is the Company Behind 2Chat?

  • Seller: 2Chat
  • Year Founded: 2022
  • HQ Location: Houston, US
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

5chat

5chat is a high-performance live chat solution designed to enhance customer engagement without compromising website speed. With a minimal footprint of under 15KB and loading times under 50 milliseconds, it ensures optimal site performance while providing robust support features. Ideal for startups and performance-focused businesses, 5chat facilitates real-time communication, helping to convert visitors into loyal customers. Key Features and Functionality: - Ultra-Fast Performance: Engineered for speed, 5chat's lightweight design preserves Core Web Vitals and SEO rankings, ensuring a seamless user experience. - AI-Powered Tools: Incorporates intelligent features such as automatic conversation tagging and real-time summaries, streamlining support processes and enhancing efficiency. - Easy Integration: Offers straightforward setup with options like a one-click WordPress plugin or a simple code snippet, enabling deployment in under two minutes. - Intuitive User Interface: Designed to resemble familiar messaging apps, reducing the learning curve for support agents and promoting immediate productivity. - Mobile Accessibility: Provides dedicated iOS and Android applications, allowing teams to manage customer interactions from anywhere. - Smart Ticketing System: Automatically converts missed chats into support tickets via email, ensuring no customer query goes unanswered. Primary Value and User Solutions: 5chat addresses the common challenge of integrating live chat functionality without degrading website performance. By offering a lightweight, AI-enhanced platform, it enables businesses to engage with customers in real-time, improving satisfaction and driving sales. Its rapid setup and intuitive design make it accessible for teams of all sizes, while mobile support ensures continuous connectivity. Ultimately, 5chat empowers businesses to provide efficient, responsive customer service without sacrificing site speed or user experience.

Who Is the Company Behind 5chat?

  • Seller: 5chat
  • Year Founded: 2025
  • HQ Location: N/A
  • LinkedIn® Page: linkedin.com
    3 employees on LinkedIn®

AcornReply

AcornReply is a customer support inbox for small teams that answer their own customers. Email, a hosted contact form and an embeddable live chat widget all arrive in one shared inbox. When a message comes in, AcornReply drafts a reply from your own knowledge base, and a person on your team reviews it, edits it if needed, and sends it. Customers get a normal reply from your business, with no ticket numbers and no portal to log in to. Getting started takes minutes. Forward your support address to your workspace's inbound address and email starts flowing, with no DNS records or domain verification to set up. Add the contact form to your site as a hosted page, an iframe or a script snippet, and add the chat widget wherever you want live conversations. The knowledge base does double duty. The same articles that inform AI drafts publish as a hosted help center, on your own domain such as help.yourcompany.com or on an AcornReply address, with categories and search. You can import existing articles from CSV, JSON or Crisp. When a conversation is resolved, AcornReply turns it into a general, privacy-scrubbed question and answer for the knowledge base, so drafts improve as your team works. For the team, there is assignment, internal notes, snooze and resolve, search across every conversation, and a warning when a teammate has already replied to the same customer. One organization can run several workspaces, one per product or brand, and see them all in a single inbox. A mobile web app with push notifications keeps replies moving away from the desk. Pricing is flat per organization, never per seat. The free plan includes 20 AI-drafted replies to try and up to 500 outbound emails a month. Pro is $20 a month for the whole team with unlimited AI drafts and email, and Premium at $30 a month adds control over the "Powered by AcornReply" footer. AcornReply is built for teams of two to fifteen where support is part of someone's job rather than a whole department.

Who Is the Company Behind AcornReply?

Activengage

ActivEngage has helped generate more than $15 billion in automotive sales and is one of the most award-winning automotive digital services companies. In 2007, ActivEngage revolutionized the automotive industry by introducing the first managed live chat service for car dealerships. Today, the company's unique set of digital messaging products and online retailing services help businesses around the world provide an elite online experience throughout the entire customer lifecycle. To learn more, visit www.activengage.com.

Average Rating: 4.7/5.0

Total Reviews: 3

How Do G2 Users Rate Activengage?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)

Who Is the Company Behind Activengage?

Who Uses This Product?

  • Company Size: 67% Large, 33% Small

What Are Recent G2 Reviews of Activengage?

AgentX

AgentX is an advanced AI agent automation platform designed to empower enterprises by streamlining operations, enhancing revenue generation, and integrating seamlessly with existing tools. It enables businesses to deploy intelligent, multi-agent workforces that operate autonomously, improving efficiency and scalability. Key Features and Functionality: - Lightning-Fast Deployment: Deploy AI agents within minutes using pre-built templates and integrations, accelerating time to value. - Enterprise Security: SOC 2 Type II compliant with end-to-end encryption, role-based access control, and on-premise deployment options. - Revenue Automation: Automate sales processes, lead qualification, and customer interactions to drive revenue growth and efficiency. - Advanced Analytics: Gain real-time insights into agent performance, workflow efficiency, and ROI metrics to optimize your AI workforce. - Custom AI Agents: Build specialized AI agents tailored to your business needs with a no-code platform and extensive customization options. - Multi-Agent Orchestration: Coordinate multiple AI agents to work together seamlessly, handling complex workflows and business processes. Primary Value and Solutions: AgentX addresses the challenge of integrating AI into enterprise operations by providing a user-friendly platform that simplifies deployment and management of AI agents. It enhances operational efficiency, reduces time-to-market, and drives revenue growth by automating complex tasks and workflows. With robust security measures and extensive integration capabilities, AgentX ensures that businesses can leverage AI technology effectively and securely.

Who Is the Company Behind AgentX?

  • Seller: AgentX
  • Year Founded: 2023
  • HQ Location: Sunnyvale, US
  • LinkedIn® Page: www.linkedin.com
    12 employees on LinkedIn®

AIO

Who Is the Company Behind AIO?

Airy Messenger

Airy provides businesses with messaging-powered marketing and communications tools that are cost-effective, frictionless, and user-friendly.

Average Rating: 2.0/5.0

Total Reviews: 1

How Do G2 Users Rate Airy Messenger?

  • Lead Development: 3.3/10 (Category avg: 8.5/10)
  • Customization : 3.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Airy Messenger?

Who Uses This Product?

  • Company Size: 100% Small

What Are G2 Users Discussing About Airy Messenger?

Aktok Livechat

Aktok Live Chat is a modern real-time communication solution designed to help businesses connect instantly with website visitors, capture qualified leads, and deliver exceptional customer support. Built as part of the Aktok automation ecosystem, Live Chat combines intelligent automation with human interaction to create faster, more personalized customer experiences. With Aktok Live Chat, businesses can engage visitors at the right moment, answer questions instantly, and guide prospects smoothly from first interaction to conversion. The platform centralizes conversations, visitor insights, and team collaboration into one easy-to-manage workspace, ensuring no opportunity is missed. Designed for sales, marketing, and support teams, Aktok Live Chat enables companies to respond faster, improve customer satisfaction, and build stronger relationships through real-time engagement. Benefits for Your Business: Increase website engagement and lead generation Provide instant customer support and assistance Improve sales conversions through real-time interaction Reduce support workload with automation Deliver consistent omnichannel customer experiences

Who Is the Company Behind Aktok Livechat?

  • Seller: AKTOK
  • Year Founded: 2020
  • HQ Location: Toronto, CA
  • LinkedIn® Page: www.linkedin.com
    15 employees on LinkedIn®

Algomo

Going beyond chatbots, at Algomo we offer AI Agents for customer support and sales. Our AI agents can autonomously resolve a significant portion of customer inquiries, drastically reducing support ticket volumes. We personalize interactions in over 100 languages and ensure complex issues are smoothly transitioned to human support teams. Our AI-enhanced helpdesk and omnichannel messaging services ensure businesses deliver consistent, high-quality customer experiences across various platforms.

Who Is the Company Behind Algomo?

  • Seller: Algomo
  • Year Founded: 2020
  • HQ Location: London, GB
  • LinkedIn® Page: www.linkedin.com
    13 employees on LinkedIn®

Alli Coworker

Alli Coworker lets enterprise teams build, deploy, and manage internal tools using natural language - through Slack, Microsoft Teams, or the web platform. Describe what you need in a chat message. Alli Coworker writes the code, deploys a production-ready web application, and returns a live URL - all in under 90 seconds. No developers required. Key capabilities: - Natural language app creation via Slack, Teams, or web portal - Automatic deployment with public URLs - Enterprise governance: RBAC, audit trails, multi-tenant isolation - Natural language versioning and rollback - Credit-based usage billing per team 170+ enterprise applications are already running in production across teams in Korea, Japan, and the US.

Who Is the Company Behind Alli Coworker?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026