The bot does everything, from product questions to offers tailored to each customer, in real time and in various languages. Our customers appreciate how seamless and natural the process is, particularly those in Tier 2 and Tier 3 cities.
What impressed us was how simple it was to set up. We just plugged it into Shopify, and it all synchronized at once.
And best of all, the team supporting it actually listens.
We have had an increase in conversions, lower support load, and our CSAT remains high due to it.
Best part is we can integrate it with all our CRMs, shipping & Logistics partners. 6 Months since we've been using it, no complaints at all & given i use the admin panel daily. Review collected by and hosted on G2.com.
We’d love a voice agent for our audience. Many of our users are more comfortable speaking than typing, so voice-led conversations would make a big difference. Review collected by and hosted on G2.com.