AcornReply Reviews & Product Details

AcornReply is a customer support inbox for small teams that answer their own customers. Email, a hosted contact form and an embeddable live chat widget all arrive in one shared inbox. When a message comes in, AcornReply drafts a reply from your own knowledge base, and a person on your team reviews it, edits it if needed, and sends it. Customers get a normal reply from your business, with no ticket numbers and no portal to log in to. Getting started takes minutes. Forward your support address to your workspace's inbound address and email starts flowing, with no DNS records or domain verification to set up. Add the contact form to your site as a hosted page, an iframe or a script snippet, and add the chat widget wherever you want live conversations. The knowledge base does double duty. The same articles that inform AI drafts publish as a hosted help center, on your own domain such as help.yourcompany.com or on an AcornReply address, with categories and search. You can import existing articles from CSV, JSON or Crisp. When a conversation is resolved, AcornReply turns it into a general, privacy-scrubbed question and answer for the knowledge base, so drafts improve as your team works. For the team, there is assignment, internal notes, snooze and resolve, search across every conversation, and a warning when a teammate has already replied to the same customer. One organization can run several workspaces, one per product or brand, and see them all in a single inbox. A mobile web app with push notifications keeps replies moving away from the desk. Pricing is flat per organization, never per seat. The free plan includes 20 AI-drafted replies to try and up to 500 outbound emails a month. Pro is $20 a month for the whole team with unlimited AI drafts and email, and Premium at $30 a month adds control over the "Powered by AcornReply" footer. AcornReply is built for teams of two to fifteen where support is part of someone's job rather than a whole department.