Best Live Chat Software - Page 23

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 486

Category Stats (Sep 2026)

  • Average Rating: 4.47/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: social.plus (+1.25%) - Among all products in this category, social.plus recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 101,300+ Authentic Reviews
  • 486+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Zoho Desk, Fin, WhatsApp Business Platform, Podium, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=zoho-desk&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio)

Output Desk

Live Chat software for your Business websites. Turn your visitors in to customers with Output Desk. Output Desk Live Chat offers the following excellent features to answer your visitors/customers waiting for you on your website. 1. Simple and Fast 2. Chat Logs 3. Chats Queue 4. Transferable Chats 5. Versatile Operator Departments 6. Operator to Operator Chats 7. Multi-Operator Chats 8. Tags to respond quickly 9. Universal Canned Messages 10. Offline Messages Handling 11. Ratings to get Feedback from Customers 12. Customizable Chat Window 13. Location Map 14. Blocking Evil visitors 15. Sound Reports 16. Integration with your favorite apps Sign-up for free trail and Turn your idle website as Live.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind Output Desk?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Output Desk?

What Are G2 Users Discussing About Output Desk?

pagealive

Pagealive is a live video chat widget, empowering businesses to offer personalized, real-time support and engagement to their customers. Our mission is to transform the customer experience by providing a user-friendly live video chat solution that fosters meaningful connections and boosts conversion rates. This marketing and sales plan outlines our strategies to create awareness, drive demand, and increase sales of pagealive. Our approach involves targeted marketing campaigns, strategic partnerships, and a dedicated sales team to maximize our reach and impact.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate pagealive?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind pagealive?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of pagealive?

Pubble

Pubble is a real-time audience engagement platform built for newsrooms, publishers, sports media and event teams. It gives your audience a way to take part in your coverage and your events - asking questions, reacting, voting and following live updates - directly on your own website, under your own brand, instead of on social media. The platform is a set of tools that share one moderation and analytics backbone. Live Q&A lets journalists, executives or speakers host moderated question-and-answer sessions with readers, subscribers or attendees. Live Blog turns breaking news, election nights and conferences into a real-time feed of updates, media embeds and reader reactions. Live polls and reactions capture audience sentiment as it happens. Match Center powers second-screen sports coverage with live scores, key moments and fan interaction. Audience feedback tools collect structured input and sentiment alongside your coverage. Everything embeds on your own site and works alongside your existing CMS and editorial workflow. Single sign-on connects Pubble to your subscriber accounts, and the interface is fully brandable, so engagement feels like a native part of your platform and your audience data stays with you. Audiences join in the browser on any device - there is nothing to install. Moderation is built for scale. AI-assisted tools filter profanity, spam and off-topic content in real time, so a small editorial team can safely run sessions with tens of thousands of concurrent participants - proven on national election nights and major sports coverage. The Washington Post uses Pubble to run live journalism, including recurring reader Q&A sessions with its editors. Sessions can be scheduled in advance and launch automatically. Analytics track participation, engagement, top questions and sentiment trends, with full data export for deeper reporting. If your audience is the story - a newsroom's readers, a broadcaster's fans, an event's attendees - Pubble turns them from spectators into participants.

Average Rating: 3.8/5.0

Total Reviews: 2

How Do G2 Users Rate Pubble?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.3/10 (Category avg: 8.1/10)

Who Is the Company Behind Pubble?

  • Seller: Pubble
  • Year Founded: 2012
  • HQ Location: Kinsale, IE
  • Twitter: @pubbleio
    2,023 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Pubble?

AI-generated summary from verified user reviews

Pros
  • Users find Pubble's ease of use ideal, with convenient live chat options and a cohesive interface for solutions.
  • Users value the ease of navigation in Pubble, with everything conveniently located for quick solutions.

What Are Recent G2 Reviews of Pubble?

What Are G2 Users Discussing About Pubble?

Re:plain

The first web-chat service where people reply 16 times faster. Re:plain — works directly in your WhatsApp, Facebook Messenger and Telegram.

Average Rating: 3.5/5.0

Total Reviews: 1

Who Is the Company Behind Re:plain?

  • Seller: Re:plain
  • Year Founded: 2018
  • HQ Location: London, GB
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are G2 Users Discussing About Re:plain?

Salesmanago Live chat

Salesmanago Live chat sends automatically product recommendations and you can see full behavioural profile of your customer.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate Salesmanago Live chat?

  • Customization : 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Salesmanago Live chat?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Salesmanago Live chat?

What Are G2 Users Discussing About Salesmanago Live chat?

Smallchat

Smallchat enables firms to chat with their customers via Slack threads.

Average Rating: 4.0/5.0

Total Reviews: 1

How Do G2 Users Rate Smallchat?

  • Co-Browsing: 6.7/10 (Category avg: 8.1/10)

Who Is the Company Behind Smallchat?

  • Seller: Nicer Studio
  • HQ Location: N/A
  • Twitter: @smallchatapp
    345 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 200% Small

What Are Recent G2 Reviews of Smallchat?

SMS-Magic

Conversive (formerly SMS Magic) is a CRM-native messaging that grows into intelligent customer engagement It helps enterprises engage customers across SMS, WhatsApp, and other messaging channels directly from Salesforce and Zoho. It starts with compliant, high-volume messaging and scales into conversational workflows, lifecycle automation, and AI-assisted engagement. For years, organizations have used SMS Magic to power CRM-native communication at scale. Conversive extends that foundation with conversational engagement, workflow orchestration, and intelligent automation, so teams can move from sending messages to managing complete customer journeys. Conversive (formerly SMS Magic) comes with these platform capabilities:- 1. Foundation: CRM-native messaging: SMS, WhatsApp, shared inboxes, templates, opt-in management, compliance controls. Engagement 2. Conversational workflows - Two-way conversations, routing, automation, reminders, follow-ups, and omnichannel engagement. Journey Orchestration 3. AI-powered lifecycle orchestration: Intent detection, workflow orchestration, customer lifecycle automation, and intelligent engagement across teams. Products available within the Conversive (formerly SMS Magic) platform 1. SMS Magic for Salesforce — native Salesforce SMS and WhatsApp engagement 2. SMS Magic for Zoho — integrated messaging for Zoho CRM workflows 3. SMS Magic — multichannel messaging infrastructure and compliance controls 4. Conversive — conversational engagement and lifecycle orchestration layer Conversive (formerly SMS Magic) is urpose-built for high-volume and regulated customer engagement. 1. Education - Admissions, enrollment reminders, fee notifications, and student engagement at scale. 2. Real Estate - Lead response, appointment coordination, and agent-client communication across channels. 3. Healthcare - HIPAA-compliant messaging, patient reminders, care coordination, and conversational patient engagement. 4. BFSI - Secure customer communication, compliance workflows, servicing automation, and lifecycle orchestration. Conversive introduces AI-assisted engagement for organizations that need more than messaging: i) Conversation routing and prioritization ii) Automated follow-up workflows iii) Customer lifecycle automation iv) Intent-aware engagement v) Operational insights and orchestration

Average Rating: 4.0/5.0

Total Reviews: 115

How Do G2 Users Rate SMS-Magic?

  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 9.1/10)

Who Is the Company Behind SMS-Magic?

  • Seller: SMS Magic
  • Company Website:
  • Year Founded: 2008
  • HQ Location: Henderson, US
  • Twitter: @screenmagicMM
    530 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    307 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Legal Services
  • Company Size: 60% Small, 36% Medium

What Do G2 Reviewers Say About SMS-Magic?

AI-generated summary from verified user reviews

Pros
  • Users highlight the enhanced customer engagement from SMS-Magic, boosting marketing efficiency and communication with clients.
  • Users praise the ease of use of SMS-Magic, enjoying seamless integration and efficient communication across platforms.
  • Users value the seamless CRM integration of SMS-Magic, enhancing customer engagement and marketing campaign effectiveness.
  • Users praise the responsive customer support of SMS-Magic, enhancing overall satisfaction and effective client communication.
  • Users praise the easy integration of SMS-Magic, enabling smooth communication with minimal disruptions in their workflows.
Cons
  • Users find the difficult setup of SMS-Magic challenging due to its complexity and numerous components involved.
  • Users find the pricing high for small teams, especially with increasing message volume impacting budget considerations.
  • Users find the learning curve steep due to complex setups and limited support, leading to frustration and dissatisfaction.
  • Users find the initial setup complex, making workflow configuration and integrations a challenging experience.
  • Users report poor customer support from SMS-Magic, experiencing unresponsiveness and unresolved issues that hinder user satisfaction.

What Are Recent G2 Reviews of SMS-Magic?

What Are G2 Users Discussing About SMS-Magic?

spechy

Spechy provides live support, email, phone, video call, and social media communication channels services. Spechy is flexible communication solution for small to mid scale businesses providing all features which large enterprise businesses enjoy in most affordable cost. Spechy is a cloud software provider for businesses. The company's purpose-built Omni-Channel Contact Center platform offers a range of applications that enable the scope of contact center-related customer service, sales and marketing functions. The company's Omnichannel Communications platform and other applications enable the simultaneous management and optimization of customer interactions across voice, chat, email, Web, social media, video calling and mobile channels, either directly or via (APIs). Spechy monitors and tracks every customer interaction. In order to improve the customer experience and increase user productivity, Customer Relationship Management (CRM) software includes applications such as Ticketing, Analysis, Web, Customer Experience, Business tracking, and Quality Management tools. It also maximizes user productivity by automating all processes with its advanced features.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate spechy?

  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 6.7/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.3/10 (Category avg: 8.1/10)

Who Is the Company Behind spechy?

  • Seller: Spechy
  • Year Founded: 2016
  • HQ Location: ISTANBUL, TR
  • LinkedIn® Page: www.linkedin.com
    21 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Do G2 Reviewers Say About spechy?

AI-generated summary from verified user reviews

Pros
  • Users value the excellent customer support of Spechy, enhancing their experience across multiple communication channels.
  • Users value the ease of accessing multiple channels, enhancing their experience with Spechy’s seamless integration and support.
  • Users value the easy access to multiple channels and features, enjoying seamless integration and support.
  • Users value the ease of accessing multiple channels with Spechy, enhancing their communication experience.
  • Users value the seamless integrations offered by Spechy, enhancing connectivity and user experience across channels.
Cons
  • Users experience slow loading in the application, requiring frequent refreshing for improved performance.

What Are Recent G2 Reviews of spechy?

StepsAI

Steps AI Chatbot is an easy-to-implement Agentic AI chatbot that helps businesses boost revenue, improve customer experience, and automate 24/7 support with value-first pricing. It integrates with 250+ tools including Shopify and Zendesk, fully aligns with your brand, and requires no engineering resources to manage. With intelligent automation and real-time insights, Steps AI Chatbot streamlines support operations, reduces costs, and delivers faster, more personalized customer experiences.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate StepsAI?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind StepsAI?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of StepsAI?

Subiz Live Chat

Subiz is live chat software based on cloud service. Implementing Subiz onto your website, you can take the initiative to chat and provide support to every single website visitor

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Subiz Live Chat?

  • Lead Development: 6.7/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 5.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Subiz Live Chat?

  • Seller: Subiz Live Chat
  • Year Founded: 2013
  • HQ Location: Cau Giay, VN
  • Twitter: @subizdotcom
    285 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    14 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Subiz Live Chat?

What Are G2 Users Discussing About Subiz Live Chat?

Supchats

Supchats is a lightweight live-chat with built-in AI you can add to your site in 2 minutes. The free plan includes unlimited agents. Built by the Salematics team (an online affiliate-marketing platform), Supchats ships curated AI prompt presets for different conversation styles—support, sales, qualification, and more. Operators can handle multiple chats at once, leverage a shared knowledge base, capture leads in real time, and view conversations in the Supchats UI or via integrations with popular CMS platforms. GDPR-ready with EU hosting. Try it free—no credit card required.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Supchats?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Supchats?

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Supchats?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of setup and use, finding the interface simple and fast for managing conversations.
  • Users appreciate the easy setup of Supchats, allowing for quick and simple management of conversations.
  • Users enjoy the simple and fast interface of Supchats, making conversation management effortless and efficient.
  • Users appreciate the ease of setup and use, finding the simple and fast interface great for managing conversations.
  • Users appreciate the simple and fast interface of Supchats, making conversation management easy and efficient.

What Are Recent G2 Reviews of Supchats?

The Live Force

Level up your business with our ad conversion platform. We can establish meaningful relationships with your potential leads by customizing interactions, engaging proactively, and providing valuable information. Using the latest technology and tools, we ensure that your customers receive an endless CX experience. Our perks include a competent pricing model, customized chat widgets, and knowledgeable chat experts with diverse experience working with different industries. Let us take your business lead generation efforts to new heights of success. Don't miss out on this opportunity, hire us now!

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind The Live Force?

  • Seller: TheLiveForce
  • Year Founded: 2021
  • HQ Location: West Palm Beach, Florida
  • Twitter: @theliveforce
    2 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of The Live Force?

ThumbCrowd

ThumbCrowd AI bot builder helps you deliver stellar customer service with maximum efficiency, instant answers and 24/7 availability to your customers in a fun yet valuable way. Design your Bot once and leverage it across any chat platform including Facebook Messenger, Web, Slack, SMS, and more.

Average Rating: 4.8/5.0

Total Reviews: 2

Who Is the Company Behind ThumbCrowd?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of ThumbCrowd?

What Are G2 Users Discussing About ThumbCrowd?

Timworks

Timworks is a client support tool to help accountants build better relationships with their clients.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Timworks?

  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 6.7/10 (Category avg: 8.1/10)

Who Is the Company Behind Timworks?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Timworks?

Verifast AI

Verifast AI is the all-in-one AI chatbot for ecommerce brands - designed to help you convert, support, and grow at scale without hiring extra hands. It combines sales, support, and customer insight, so you can stop juggling tools and start turning conversations into revenue. Trusted by 250+ global D2C brands across beauty, wellness, fitness, and fragrance — verifast's AI chatbot recovers carts, handle post-sale issues, and generate qualified leads without a single manual flow. Everything works out of the box. It connects with Shopify, Gokwik, Zoho, ClickPost, Shiprocket, and more - no code required. Whether you're scaling across Tier 2/3 audience or optimizing for peak sales weekends, the ai sales chatbot works 24/7 across your PDPs, homepages, landing pages, and even WhatsApp. Start your 7 - day free trial — no Credit card required. 💬 Boost Sales • Boost conversions – Recommend the right products based on user goals and behavior • Nudge customers – Trigger contextual nudges (discounts, reviews, urgency) in-chat • Upsell smartly – Auto-suggest bundles and higher-value SKUs during conversations • Recover carts – Detect hesitation and push checkout reminders in real time • Close instantly – Apply discount codes and offers right within the chat 👨🏻‍💻 Automate Support • Resolve 90% of queries – Automate order tracking, returns, cancellations, and more • Offer instant answers – 24/7 replies to product, shipping, and policy questions • Cut support costs – Reduce human load while keeping CSAT consistently high • Escalate smartly – Route only complex tickets to human agents with full context • Go live on all pages – Enable full support across homepage, PDPs, and checkout 🌍 Speak 125+ Languages • Break language barriers – Engage users in Hinglish, Tamil, Marathi, Bengali & more • Auto-detect & switch – Let users chat in their preferred language seamlessly • Build instant trust – Respond with cultural fluency that improves retention • Drive regional conversions – Tailor messages based on local context • Scale globally – One multilingual chatbot to expand across geos without hiring 🔌 Plug & Play Setup • Integrate instantly – Works with Shopify, Gokwik, ClickPost, Shiprocket, Zoho, Zendesk • Sync in real-time – Pull product catalog, order data, and inventory automatically • No dev needed – Setup and go live in under 24 hours • Auto-update daily – Stay current with zero manual work • Omnichannel-ready – Deploy across website, mobile, and WhatsApp 🎨 Match Brand Persona & UI • Customize tone – Playful, premium, clinical, regional—your choice • Design your widget – Floating bot, “Ask Me” bar, influencer avatar, or embedded form • On-brand nudges – Personalize discount popups, offers, and CTAs • Adapt by user type – Show different flows for new vs. returning visitors • Own the experience – Every chat feels like your in-house team talking 🎯 Generate High-Intent Leads • Capture details naturally – Collect emails, phone numbers, and product interests • Qualify mid-convo – Identify buyer intent via chat, not forms • Sync to CRMs – Auto-connect with HubSpot, Zoho, WhatsApp & more • Segment smartly – Group leads by page, concern, or interest for remarketing • Run follow-ups – Use captured data to drive WhatsApp and email campaigns 📊 Unlock Real-Time Insights • Understand your users – Get most-asked queries and top-searched products • Improve conversions – Track where users drop off in the purchase funnel • Boost SEO – Use word clouds and chat data to shape content strategy • Plan smarter – Leverage time heatmaps for campaign scheduling • Refine product strategy – Spot demand trends and concern clusters at SKU level

Average Rating: 5.0/5.0

Total Reviews: 3

Who Is the Company Behind Verifast AI?

  • Seller: Verifast
  • Year Founded: 2019
  • HQ Location: Bengaluru, IN
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Verifast AI?

AI-generated summary from verified user reviews

Pros
  • Users value the automation capabilities of Verifast AI, simplifying product launches and enhancing customer interactions seamlessly.
  • Users value the responsive customer support of Verifast AI, enhancing their experience and efficiency in handling queries.
  • Users love how seamless daily use of Verifast AI enhances workflow, boosting efficiency and customer satisfaction.
  • Users love the ease of use of Verifast AI, appreciating its seamless integration and effortless setup.
  • Users appreciate the easy management of Verifast AI, seamlessly integrating into workflows and enhancing customer interactions.

What Are Recent G2 Reviews of Verifast AI?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026