Live Chat Software

G2 is a peer review website for software and services. Find the right software and services based on 3,393,400+ real reviews. Featured sponsored content does not receive preferential treatment in the Live Chat Software category, or any of G2’s ratings. All review data is from real users.

Sponsored Live Chat Software

LiveChat

LiveChat

Rating

User Review

5.0/5

"Easy Customer Chatting with a Handy Conversation Backlog"

Stephanie D.

Small-Business (50 or fewer emp.)

LiveChat

5.0/5

"Easy Customer Chatting with a Handy Conversation Backlog"

SD

Stephanie D.

Small-Business (50 or fewer emp.)

Fin by Intercom

Fin by Intercom

Rating

User Review

4.5/5

"Effective Support Tool with Minor Routing Flaw"

gabby m.

Small-Business (50 or fewer emp.)

Fin by Intercom

4.5/5

"Effective Support Tool with Minor Routing Flaw"

GM

gabby m.

Small-Business (50 or fewer emp.)

Comm100

Comm100

Rating

User Review

4.5/5

"Easy-to-Use GUI and Powerful Pre-Chat Routing Forms"

Filipe C.

Small-Business (50 or fewer emp.)

Comm100

4.5/5

"Easy-to-Use GUI and Powerful Pre-Chat Routing Forms"

FC

Filipe C.

Small-Business (50 or fewer emp.)

SysAid

SysAid

Rating

User Review

5.0/5

"Ease in ITSM with Some Mobile Limitations"

Marcelo M.

Enterprise (> 1000 emp.)

SysAid

5.0/5

"Ease in ITSM with Some Mobile Limitations"

MM

Marcelo M.

Enterprise (> 1000 emp.)

Document360

Document360

Rating

User Review

5.0/5

"Effortless Setup, Outstanding Value"

Jason L.

Small-Business (50 or fewer emp.)

Document360

5.0/5

"Effortless Setup, Outstanding Value"

JL

Jason L.

Small-Business (50 or fewer emp.)

Helpjuice

Helpjuice

Rating

User Review

5.0/5

"Helpjuice: Best-in-Class Knowledge Base with great Design and strong Customer Support"

Verified User

Enterprise (> 1000 emp.)

Helpjuice

5.0/5

"Helpjuice: Best-in-Class Knowledge Base with great Design and strong Customer Support"

A

Verified User

Enterprise (> 1000 emp.)

ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Rating

User Review

4.0/5

"A Great Tool for Managing IT Tickets and Customer Records in One Place"

Arvind K.

Mid-Market (51-1000 emp.)

ManageEngine ServiceDesk Plus

4.0/5

"A Great Tool for Managing IT Tickets and Customer Records in One Place"

AK

Arvind K.

Mid-Market (51-1000 emp.)

Ada

Ada

Rating

User Review

5.0/5

"Easy to Use and Train, with Excellent Support"

Tiago N.

Mid-Market (51-1000 emp.)

Ada

5.0/5

"Easy to Use and Train, with Excellent Support"

TN

Tiago N.

Mid-Market (51-1000 emp.)

More Live Chat Software Software

LiveChat

LiveChat

Product Description

Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

Pros

Ease of Use (24) Features (20) Live Chat (19)

Fin by Intercom

Fin by Intercom

Product Description

Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive...

Pros

Helpful (435) Ease of Use (433) Features (333)

Comm100

Comm100

Product Description

Live support tool that enables businesses to communicate with their website visitors in real time so as to improve conversions, sales and customer satisfaction

Pros

Features (9) Ease of Use (8) Helpful (7)

SysAid

SysAid

Product Description

SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

Pros

Customer Support (32) Ease of Use (32) Automation (27)

Document360

Document360

Product Description

Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease

Pros

Ease of Use (46) Features (31) Customer Support (29)

Helpjuice

Helpjuice

Product Description

Helpjuice’s easy-to-use and most powerful knowledge base software is designed from the ground up to help you scale your customer support, and, collaborate better with your team.

Pros

Ease of Use (121) Helpful (102) Customer Support (93)

ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Product Description

Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.

Pros

Ease of Use (9) Features (8) User Interface (7)

Ada

Ada

Product Description

Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Trusted by global brands like Square,...

Pros

Ease of Use (23) Helpful (21) Customer Support (17)

Zoho Desk

Zoho Desk

Product Description

Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

Pros

Ease of Use (710) Features (517) Ticket Management (377)

Cons

Learning Curve (329) Steep Learning Curve (233) Limited Customization (196)

Agentforce Service (formerly Salesforce Service Cloud)

Agentforce Service (formerly Salesforce Service Cloud)

Product Description

Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

Pros

Ease of Use (1705) Features (1497) Case Management (1479)

Cons

Complexity (912) Learning Curve (787) Steep Learning Curve (628)

What is Live Chat Software?

Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, allowing customer service teams to provide immediate support, proactively engage visitors with timed pop-up windows, and create seamless conversational experiences that improve customer satisfaction and increase conversion rates.

Core Capabilities of Live Chat Software

To qualify for inclusion in the Live Chat category, a product must:

Provide instant messaging capabilities between customer service representatives and website visitors
Allow chat windows to either initiate conversation or live independently on a website for potential inquiries

Common Use Cases for Live Chat Software

Customer service and sales teams use live chat software to engage visitors and resolve issues in real time across websites and digital touchpoints. Common use cases include:

Providing immediate support for product questions, technical issues, and website navigation
Proactively engaging high-intent visitors with timed chat prompts to increase purchase likelihood
Reducing response times compared to ticket-based support systems to improve first-contact resolution rates

How Live Chat Software Differs from Other Tools

Live chat functionality is often packaged within broader platforms including e-commerce platforms, help desk software, and digital customer service software. It also serves as a core feature and foundation for AI-powered tools such as chatbots, conversational support software, and customer service automation software.

Insights from G2 Reviews on Live Chat Software

According to G2 review data, users highlight ease of setup and proactive chat engagement features as standout capabilities. Customer service teams frequently cite reductions in response time and improved customer satisfaction scores as primary outcomes of adoption.

Compare all software products on G2's Live Chat Category Page