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Help Desk

G2 is a peer review website for software and services. Find the right software and services based on 3,272,000+ real reviews. Featured sponsored content does not receive preferential treatment in the Help Desk category, or any of G2’s ratings. All review data is from real users.

Sponsored Help Desk Software
SysAid

SysAid

Rating

4.5/5(732)

User Review

5.0/5

"Efficient ITSM Solution with Room for Support Improvement"

Arturo S.
AS

Arturo S.

Enterprise (> 1000 emp.)

Product Avatar Image

5.0/5

"Efficient ITSM Solution with Room for Support Improvement"

Arturo S.
AS

Arturo S.

Enterprise (> 1000 emp.)

ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Rating

4.2/5(241)

User Review

4.5/5

"A feature rich tool for IT management."

PK

Pawan K.

Enterprise (> 1000 emp.)

Product Avatar Image

4.5/5

"A feature rich tool for IT management."

PK

Pawan K.

Enterprise (> 1000 emp.)

LiveChat

LiveChat

Rating

4.5/5(773)

User Review

4.0/5

"Powerful AI Features, Still Room for Improved Pricing"

EM

Emmanuel M.

Mid-Market (51-1000 emp.)

Product Avatar Image

4.0/5

"Powerful AI Features, Still Room for Improved Pricing"

EM

Emmanuel M.

Mid-Market (51-1000 emp.)

Ada

Ada

Rating

4.6/5(169)

User Review

5.0/5

"Revolutionized Customer Support Efficiency"

David G.
DG

David G.

Product Avatar Image

5.0/5

"Revolutionized Customer Support Efficiency"

David G.
DG

David G.

Fin by Intercom

Fin by Intercom

Rating

4.5/5(3,704)

User Review

4.5/5

"Significantly Reduces Ticket Volume and Boosts Support Efficiency"

Greg W.
GW

Greg W.

Mid-Market (51-1000 emp.)

Product Avatar Image

4.5/5

"Significantly Reduces Ticket Volume and Boosts Support Efficiency"

Greg W.
GW

Greg W.

Mid-Market (51-1000 emp.)

Helpjuice

Helpjuice

Rating

4.7/5(363)

User Review

3.5/5

"Excellent Customer Service, But Outdated Editor Design"

support m.
SM

support m.

Enterprise (> 1000 emp.)

Product Avatar Image

3.5/5

"Excellent Customer Service, But Outdated Editor Design"

support m.
SM

support m.

Enterprise (> 1000 emp.)

Glia

Glia

Rating

4.8/5(86)

User Review

5.0/5

"Great Team and Screenshare, But Reporting Needs Improvement"

JF

John F.

Enterprise (> 1000 emp.)

Product Avatar Image

5.0/5

"Great Team and Screenshare, But Reporting Needs Improvement"

JF

John F.

Enterprise (> 1000 emp.)

Document360

Document360

Rating

4.7/5(497)

User Review

5.0/5

"AI Assistant Revolutionize Knowledge Management"

Sabitha A.
SA

Sabitha A.

Small-Business (50 or fewer emp.)

Product Avatar Image

5.0/5

"AI Assistant Revolutionize Knowledge Management"

Sabitha A.
SA

Sabitha A.

Small-Business (50 or fewer emp.)

More Help Desk Software
SysAid

SysAid

Product Description

SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

Pros

ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Product Description

Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.

Pros

LiveChat

LiveChat

Product Description

Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

Pros

Ada

Ada

Product Description

Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Trusted by global brands like Square,...

Pros

Fin by Intercom

Fin by Intercom

Product Description

Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive...

Pros

Helpjuice

Helpjuice

Product Description

Helpjuice’s easy-to-use and most powerful knowledge base software is designed from the ground up to help you scale your customer support, and, collaborate better with your team.

Pros

Glia

Glia

Product Description

Glia enables companies to identify their highest-value website visitors, observe their browsing sessions, and engage them through live video, audio, chat, and CoBrowsing.

Pros

Document360

Document360

Product Description

Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease

Pros

Zoho Desk

Zoho Desk

Product Description

Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
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Pros

Cons

Salesforce Service Cloud

Salesforce Service Cloud

Product Description

Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Pros

Cons

What is Help Desk Software?

Help desk software is a tool used to organize, manage, and respond to service-related requests from internal and external sources. Customer inquiries are typically submitted via multiple channels, including email, phone, or social media. Customer service teams use the best help desk software tools to streamline support processes and provide analytics into customer engagement across all communication channels.

These products may contain additional customer self-service and social customer service integrations or live chat software modules.

To qualify for inclusion in the Help Desk category, a product must:

  • Organize external customer inquiries into tickets for support agents
  • Aggregate inquiries from emails and a customer portal
  • Assign tickets to support agents for prompt service
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Compare all software products on G2's Help Desk Category Page

Before you go – grab a free trial on these featured tools!

SysAid
(732)4.5 out of 5
ManageEngine ServiceDesk Plus
(241)4.2 out of 5