# Best Field Service Management Software - Page 27

## How Many Field Service Management Software Products Does G2 Track?

**Total Products under this Category:** 853

### Category Stats (Aug 2026)

- **Average Rating:** 4.41/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** fieldd (+41.19%) - Among all products in this category, fieldd recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Field Service Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 29,300+ Authentic Reviews
- 853+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Field Service Management Software
 ![G2 Grid® for Field Service Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/field-service-management/grids.png?focus%5B%5D=25952&focus%5B%5D=5422&focus%5B%5D=55257&focus%5B%5D=41285&focus%5B%5D=20433&focus%5B%5D=23672&focus%5B%5D=2732&focus%5B%5D=14037)

Highlighted products: Agentforce Field Service (formerly Salesforce Field Service), Jobber, ServiceNow Field Service Management, Field Nation, Connecteam, Jotform, SAP Field Service Management, and Housecall Pro.

Underlying data: [Grid® JSON](https://www.g2.com/categories/field-service-management/grids.json?focus%5B%5D=agentforce-field-service-formerly-salesforce-field-service&focus%5B%5D=jobber&focus%5B%5D=servicenow-field-service-management&focus%5B%5D=field-nation&focus%5B%5D=connecteam&focus%5B%5D=jotform&focus%5B%5D=sap-field-service-management&focus%5B%5D=housecall-pro)

**Sponsored**

### Fathom

Fathom is the #1-rated AI meeting partner that captures what matters and turns every conversation into clear, actionable outcomes. It surfaces decisions, makes every meeting searchable, and syncs insights directly into CRM and productivity tools – eliminating manual work. Named to G2’s 2026 Best Software Awards Top 100, and recognized by HubSpot as its 2025 Most Used App of the Year, Fathom is trusted by hundreds of thousands of companies worldwide to help individuals stay focused, teams stay aligned, and organizations move faster.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=25&secure%5Bchosen_at%5D=2026-08-03T22%3A44%3A53Z&secure%5Bdisplayable_resource_id%5D=1567&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=156120&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=156120&secure%5Bresource_id%5D=25&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Ffield-service-management%3Fpage%3D27&secure%5Btoken%5D=b490d2a5a051676112cad10bf6a9380cd2c673c1b699ca3393cc4b1ccd3347db&secure%5Burl%5D=https%3A%2F%2Fwww.fathom.ai%2F%3Futm_campaign%3Dg2_ads%26utm_source%3Dg2%26utm_medium%3Dpaidsearch%26utm_content%3Dclick_all&secure%5Burl_type%5D=custom_url)

### [Brivium](https://www.g2.com/products/brivium/reviews)

Brivium is a simpler, more affordable all-in-one CRM for trade businesses — an alternative to Jobber, Housecall Pro, Workiz, and ServiceTitan that bundles what those tools charge extra for. In one app you get quotes with online approval, scheduling, job management, invoicing, card payments (Stripe), a dedicated business phone line with call and text history, contracts, reports, and an AI business coach. Built for owner-operators and small crews of 1–20. Plans start at $25.99/mo with a 14-day free trial, no credit card required.

#### Who Is the Company Behind Brivium?

- **Seller:** [Brivium](https://www.g2.com/sellers/brivium)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [BuiltFor](https://www.g2.com/products/builtfor/reviews)

Done-for-you business systems for lawn care companies. BuiltFor configures, deploys, and manages scheduling, recurring billing, route management, and client tracking — so lawn care operators can focus on running their routes, not their software. Unlike self-serve platforms, BuiltFor sets up and manages the entire system on your behalf.

#### Who Is the Company Behind BuiltFor?

- **Seller:** [BuiltFor](https://www.g2.com/sellers/builtfor)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Call & Report](https://www.g2.com/products/call-report/reviews)

Call & Report is a field service management software for winter road maintenance, track vehicles, and route completion time management.

#### Who Is the Company Behind Call & Report?

- **Seller:** [Enera](https://www.g2.com/sellers/enera)
- **HQ Location:** Mölndal, SE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bf341573f1d1caaefded7b3e1314aac1890f4ad38be06e1ac05f5b0ffe258227&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fenera&secure%5Burl_type%5D=linkedin_company_website)  
29 employees on LinkedIn®

### [Cartoply](https://www.g2.com/products/cartoply/reviews)

Cartoply eliminates the most common scheduling problem in home services: sending the wrong tech to the wrong part of town. You define territories by zip code, county, city, or radius. Techs connect their Google or Outlook calendar. Customers book through one link and get automatically routed to whoever covers their area. Key capabilities: territory management, automatic rep routing by location, org-level event types, Google Calendar and Outlook sync, sub-calendar selection, Stripe payment collection, Jobber integration with automatic Request creation, bulk member invite, and a 30-day free trial on all Pro features. Used by HVAC, plumbing, roofing, landscaping, pest control, and solar companies. Free plan available for individuals. Pro plan billed per seat.

#### Who Is the Company Behind Cartoply?

- **Seller:** [Cartoply](https://www.g2.com/sellers/cartoply)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=55a68bafa39e256cc13002f90ead327ffcab6fe2e464a3b31e752fe0a6bfabcf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F117824073%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Celero One](https://www.g2.com/products/celero-one/reviews)

Celero One is a cloud-based workforce management platform designed for companies with mobile or field teams. It enables users to create and manage custom workflows, assign tasks, plan routes, and track performance in real time. With an integrated desktop and mobile app, Celero One supports transparent communication, digital training, and flexible team coordination – all from one central system.

#### Who Is the Company Behind Celero One?

- **Seller:** [Celero Cloud](https://www.g2.com/sellers/celero-cloud)
- **HQ Location:** Ettlingen, DE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6d9340d29d743664253c73b69932d1abc9088cbaa74b2226d27c14f7905b55f2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcelero-cloud-gmbh%2F&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

### [Check First Schedule AI](https://www.g2.com/products/check-first-schedule-ai/reviews)

Check First Schedule AI is an advanced scheduling tool designed to streamline calendar management and task organization for busy teams. Leveraging artificial intelligence, it automates the scheduling process, ensuring optimal time allocation and reducing manual coordination efforts.

#### Who Is the Company Behind Check First Schedule AI?

- **Seller:** [Checkfirst](https://www.g2.com/sellers/checkfirst)
- **Year Founded:** 2021
- **HQ Location:** Lisbon, PT
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9f76b7210c5185d917d28d69fa6e4ce02035a5e8f80c625f194a722cb5213def&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F80134846&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

### [Cinderblock](https://www.g2.com/products/cinderblock/reviews)

Cinderblock is job management software built specifically for contractors with small teams. It covers the full job lifecycle, from the first customer call through scheduling, estimates, invoices, and final payment, in one place without the bloat or learning curve of enterprise field service platforms. Most contractor software is either too simple to grow with or too complex to actually use. Cinderblock sits in the middle: powerful enough to run a growing team, simple enough that crews actually use it from day one without training. Contractors use Cinderblock to manage scheduling, dispatching, estimates, invoices, payments, job costing, customer communication, and field operations from a single platform across desktop and mobile. Scheduling and dispatch include a drag-and-drop calendar with crew assignment, automated appointment reminders, and real-time visibility into who’s assigned where and when. Estimates and invoices let contractors build professional proposals using saved labor and material items, collect electronic signatures, and convert estimates into invoices in one click. Contractors can create deposits, progress invoices, or final invoices depending on how the job is structured. Customers pay online by credit card or ACH directly from the invoice. Cinderblock integrates with Stripe and Cardknox so contractors get paid faster without chasing checks or managing separate payment tools. Job costing tracks labor, materials, and purchase orders against each project so contractors can see exactly what a job cost and what it earned. The mobile app for iOS and Android gives office staff and field crews access to jobs, schedules, notes, photos, and customer information from anywhere. The app works fully offline on job sites without service and syncs automatically once reconnected. Cinderblock is used by electrical contractors, plumbers, HVAC technicians, roofers, painters, remodelers, and teams across 25+ trades. Built for solo operators and growing teams, it’s designed to be adopted quickly without long onboarding, implementation fees, or complicated setup. Plans start at $48/month with a 14-day free trial and no credit card required.

#### Who Is the Company Behind Cinderblock?

- **Seller:** [Cinderblock](https://www.g2.com/sellers/cinderblock)
- **Year Founded:** 2019
- **HQ Location:** Fort Lauderdale, US
- **Twitter:** @GetCinderblock  
8 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bb605b069559163e657ac568ce8b84124ad5abd8135d98ef3fd84a722a5c61a8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcinderblock-app&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

### [Cleri](https://www.g2.com/products/cleri/reviews)

Cleri is a field service management platform built for skilled trade and blue collar businesses. With a simple, conversational interface, Cleri helps teams manage requests, estimates, inventory, scheduling, crew tracking, invoicing, and payments all in one place. Its flexible, pay-per-active-user model ensures affordability, while automation tools boost efficiency and reduce admin work. Cleri makes running a service business smarter, faster, and easier.

#### Who Is the Company Behind Cleri?

- **Seller:** [Cleri AI](https://www.g2.com/sellers/cleri-ai)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c7074e3204b01856725b9cc267d28c12ee8cd664e222c4df06a27565c38979e9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcleri-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Clientility](https://www.g2.com/products/clientility/reviews)

Clientility is an all-in-one Customer Relationship Management (CRM) platform tailored specifically for contractors, tradespeople, and service professionals. It streamlines business operations by integrating job management, client communication, and financial processes into a single, user-friendly application. Designed with a mobile-first approach, Clientility enables professionals to manage their businesses efficiently from anywhere, enhancing productivity and client satisfaction. Key Features and Functionality: - Job and Lead Management: Track every job from initial contact to final invoice, with tools to manage leads, schedules, and client information in one organized platform. - Professional Estimates: Create detailed, interactive estimates quickly, incorporating services, materials, and pricing adjustments, which clients can approve directly through a secure portal. - Invoicing and Payments: Convert approved estimates into invoices with ease, send them to clients, and monitor payment statuses to ensure timely collections. - Client Communication: Maintain clear and consistent communication with clients via automated updates, branded emails, and a dedicated client portal for tracking job progress and payments. - Team Coordination: Assign tasks, manage job progress, and synchronize with team members to keep everyone informed and aligned. - Scheduling and Calendar Integration: Utilize drag-and-drop scheduling with multiple views and sync with Google Calendar or Outlook to keep track of appointments and deadlines. - QuickBooks Integration: Seamlessly connect with QuickBooks to synchronize clients, invoices, and payments, ensuring accurate and up-to-date financial records. - Mobile Accessibility: Access all features through a mobile-optimized app, allowing for efficient management of business operations on the go. Primary Value and Solutions Provided: Clientility addresses the common challenges faced by service professionals, such as disorganized job tracking, inconsistent client communication, and delayed payments. By consolidating essential business functions into one platform, it enhances operational efficiency, improves client relationships, and accelerates cash flow. The intuitive design and mobile accessibility empower users to manage their businesses effectively from any location, reducing administrative burdens and allowing more focus on delivering quality services.

#### Who Is the Company Behind Clientility?

- **Seller:** [Clientility](https://www.g2.com/sellers/clientility)
- **HQ Location:** Toronto, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=50212cea9037bcc65ad1490d2b49f014b1a9eb6c2be6ada6eb55c117981d25b7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fclientility%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

### [Clik Service](https://www.g2.com/products/clik-service/reviews)

Clik started in 2000 and has been specialising in providing industry-leading software for field service professionals for over 20 years. Clik Service is all-in-one job management software that helps businesses cut down on admin and streamline paperwork.

#### Who Is the Company Behind Clik Service?

- **Seller:** [Clik](https://www.g2.com/sellers/clik)
- **Year Founded:** 2000
- **HQ Location:** Bristol, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=77062c7bbe879c10ddc7328955be5830c5f442ec46666a2ae519c9cd5f40f06c&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fclik-ltd&secure%5Burl_type%5D=linkedin_company_website)  
84 employees on LinkedIn®

### [ClimaSync](https://www.g2.com/products/climasync/reviews)

ClimaSync is the field service management platform built specifically for the Italian HVAC market: • Digital Plant Logbook (Libretto di Impianto) — compliant with Italian regulation D.M. 10/02/2014 • Job scheduling with mobile app for field technicians (works offline) • Automatic sync with regional thermal cadasters (CURIT, CIT) • Maintenance contracts, invoicing and accounting built-in

#### Who Is the Company Behind ClimaSync?

- **Seller:** [ClimaSync](https://www.g2.com/sellers/climasync)
- **Year Founded:** 2026
- **HQ Location:** Milano, IT
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3e3169ef4f0c3e0bb4cb38a646cfa0d906bc0570315dfed389fbcb0203762435&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fclimasync-eu%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [CloudCC](https://www.g2.com/products/cloudcc/reviews)

CloudCC offers the complete CRM platform with highly competitive pricing, features business apps covering marketing automation, sales force automation, service management, extensible platform and industry CRM solutions and more. CloudCC provides SaaS and PaaS so that you can find out a CRM solution we can do for you.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind CloudCC?

- **Seller:** [CloudCC](https://www.g2.com/sellers/cloudcc)
- **HQ Location:** Pleasanton, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=20794b417f47844c873bcc756c51e41af161cea6578ae626179880bc59c951c8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcloudbb%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of CloudCC?

**["It generates leads and build the pipeline of managing operation."](https://www.g2.com/survey_responses/cloudcc-review-4355704)**

**Rating:** 5.0/5.0 stars

_— Amenda J._

[Read full review](https://www.g2.com/survey_responses/cloudcc-review-4355704)

#### What Are G2 Users Discussing About CloudCC?

- [What is CloudCC used for?](https://www.g2.com/discussions/what-is-cloudcc-used-for)

### [CodeTrack](https://www.g2.com/products/codetrack/reviews)

CodeTrack is an advanced system which was designed for the professional who demands the finest software available which combines flexibility, advanced features, and integration into one package.

#### Who Is the Company Behind CodeTrack?

- **Seller:** [Progressive Solutions](https://www.g2.com/sellers/progressive-solutions)
- **HQ Location:** Alexandria, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f0a6b91414d8e81d203470f6f41d2a8b5a39836cb1cbc3d0665c34deb77b7bb&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpregresiv-solutions&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Cogniform](https://www.g2.com/products/cogniform/reviews)

Cogniform transforms your field operations into a connected, intelligent system by digitizing forms, automating workflows, and syncing data across your business in real time, including work completed offline in the field.

#### Who Is the Company Behind Cogniform?

- **Seller:** [EnterBridge](https://www.g2.com/sellers/enterbridge)
- **Year Founded:** 2002
- **HQ Location:** Richmond, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8d37894b92851b74afef47f62a7eb81bbf273371da1136bc4cfcec15b584a07b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fenterbridge-technologies&secure%5Burl_type%5D=linkedin_company_website)  
29 employees on LinkedIn®

### [Collabaro](https://www.g2.com/products/collabaro/reviews)

Collabaro is the operations platform built specifically for wind turbine blade service contractors. It replaces the spreadsheets, paper forms, WhatsApp threads, and late-night admin that blade service companies still rely on to run inspection and repair projects. The platform has two components: Collabaro Desk, a web dashboard for project managers and commercial teams, and Collabaro Field, a mobile app for rope-access technicians working on the turbines. Collabaro tracks every technician hour with GPS-verified timesheets, removing billing disputes and making sure every hour gets invoiced at the correct rate. Technicians complete inspection and repair checklists directly in the app, with photo evidence captured at height. Everything rolls up into compliance-ready reports and invoices automatically — no retyping, no formatting, no chasing. Collabaro also ingests inspection reports and data from drone survey providers, pulling external findings straight into the platform where they can be turned into actionable projects and jobs without any manual re-entry. When a drone survey flags blade damage across a wind farm, the data flows into Collabaro and becomes a structured work programme ready for scheduling. For repair and inspection work, Collabaro's smart workflows can be configured to align with OEM working instructions from manufacturers like Vestas, Siemens, and Nordex. This means technicians follow the exact procedures prescribed by the turbine manufacturer at every step, with the platform enforcing the correct sequence, required evidence, and sign-off points. The result is consistent, auditable work that meets OEM standards across every technician and every site.

#### Who Is the Company Behind Collabaro?

- **Seller:** [Railston and Company](https://www.g2.com/sellers/railston-and-company)
- **Year Founded:** 2013
- **HQ Location:** Derby, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=534e9e0b7e8215104897a10b25f939c5a345b368dab3d782107ab58c5f01aad6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frailstons%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

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[Browse Field Service Management Themes](/categories/field-service-management/themes)

 ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin")
JL

Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)

Updated October 3, 2024

Field service management (FSM) software helps companies manage field-based workers by optimizing their positioning, availability, and skills as labor resources. These solutions are primarily used by companies that provide on-site service and technical expertise such as equipment maintenance, cleaning, repairs, moving, and/or delivery. The degree of technical expertise applied can vary from using their knowledge of cleaning methods, providing computer hardware support, to maintaining a city’s electrical grid.

Managers and supervisors use FSM software to organize scheduling, assignment, route planning, resource allocation, and work instruction to on-site field workers. Employees bring FSM software with them to provide updates on productivity, task completion, arrival/departure times, and technical support for any uncommon situations met on the job.

Field service management software usually integrates with software solutions such as [GIS software](https://www.g2.com/categories/gis) for location tracking; [customer relationship management (CRM) software](https://www.g2.com/categories/crm) to find information about customers; and [product lifecycle management (PLM) software](https://www.g2.com/categories/plm) or [design software](https://www.g2.com/categories/design) for technical specifications and instructions for maintenance and repairs.

To qualify for inclusion in the Field Service Management (FSM) category, a product must:

- Provide features to dispatch workers based on the type of work, their availability, and the physical locations of customers
- Include functionality to help managers prioritize field work and optimize the resources allocated to each job
- Provide information to field workers on their tasks and how to achieve them
- Deliver dashboards and analytics for managers to track ongoing field activities and the performance of field workers

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