---
title: The Service Manager (TSM) Reviews
meta_title: 'The Service Manager (TSM) Reviews 2026: Details, Pricing, & Features
  | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how The Service Manager (TSM) works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 1
  scale: '5'
date_modified: '2026-04-02'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# The Service Manager (TSM) Reviews
**Vendor:** Crunchbase  
**Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 1
## About The Service Manager (TSM)
TSM provides tools in improving productivity, increasing profitability and efficiency of their field service management operations.




## The Service Manager (TSM) Reviews
  ### 1. one of the finest place

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sakshi S. | business analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 26, 2023

**What do you like best about The Service Manager (TSM)?**

The scheduling and routing features provided by the software range from capacity routing to customized routing, interactive maps, repeating scheduling, and scheduling based on client priority. It provides capabilities for SLA compliance, note management, time monitoring, task history, and job creation in the field.

**What do you dislike about The Service Manager (TSM)?**

the problem with tsm is that It has been decided that the TSM Server would operate within a Microsoft Cluster Service. The TSM Server Cluster Resource Group cannot be brought online by the user.

**What problems is The Service Manager (TSM) solving and how is that benefiting you?**

managing and instructing other service industry personnel
directing operations that benefit the client
controlling the recruitment of fresh service intake
recommending to customers the goods and services they should utilize
Managing contracts with current customers to encourage adherence
Increasing sales by implementing focused customer service systems
addressing client problems and coming up with workable solutions



- [View The Service Manager (TSM) pricing details and edition comparison](https://www.g2.com/products/the-service-manager-tsm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-21+11%3A38%3A52+-0500&secure%5Bsession_id%5D=9035b973-5df7-4301-9d48-ca1d77bab68d&secure%5Btoken%5D=18d53fde1b1f470936e093fc7454502d91cf70fb4016e6f4be7deb7a101be71a&format=llm_user)

## The Service Manager (TSM) Features
**Generative AI**
- AI Text Summarization
- AI Image-to-Text

**Before the Job**
- Calendar
- Dispatch
- Roles
- Booking

**On the Job**
- Location
- Employee Communication
- Behavior Monitoring
- Client Notifications
- Field Sales

**After the Job**
- Reports
- Analytics
- Invoicing
- CRM Integrations

**Agentic AI - Field Service Management**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

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