G2

Sakshi S.

business analyst

Mid-Market (51-1000 emp.)

7/26/2023

"one of the finest place"

4.5/5

What do you like best about The Service Manager (TSM)?

The scheduling and routing features provided by the software range from capacity routing to customized routing, interactive maps, repeating scheduling, and scheduling based on client priority. It provides capabilities for SLA compliance, note management, time monitoring, task history, and job creation in the field. Review collected by and hosted on G2.com.

What do you dislike about The Service Manager (TSM)?

the problem with tsm is that It has been decided that the TSM Server would operate within a Microsoft Cluster Service. The TSM Server Cluster Resource Group cannot be brought online by the user. Review collected by and hosted on G2.com.

What problems is The Service Manager (TSM) solving and how is that benefiting you?

managing and instructing other service industry personnel

directing operations that benefit the client

controlling the recruitment of fresh service intake

recommending to customers the goods and services they should utilize

Managing contracts with current customers to encourage adherence

Increasing sales by implementing focused customer service systems

addressing client problems and coming up with workable solutions Review collected by and hosted on G2.com.