Best Enterprise Feedback Management Software - Page 13

CustomerEagle.com

CustomerEagle is an AI-native customer support platform for growing e-commerce, SaaS and service teams. One inbox brings together website chat, email, WhatsApp, Messenger and Instagram, while an AI agent grounded in your help centre answers routine questions on arrival, cites the article it used and hands over to a person the moment it is not confident. Agents get a copilot for drafts, tone rewrite, summaries and live translation. Managers get routing, SLAs, automations, proactive rules, CSAT, tasks and a team planner, a built-in CRM and analytics. Connect Shopify or WooCommerce so the AI can look up orders and propose refunds or edits that a person approves before anything runs. Add AI Voice to answer phone calls from the same knowledge. SSO/SAML, SCIM, audit logs, a public API, webhooks and Zapier are included. Available in English, Dutch, German, French and Spanish. Start a 30-day free trial of any paid plan with no credit card, or use the Free plan for as long as you like.

Customer Experience Management

Cogia's Customer Experience Management (CXM platform is an AI-driven solution designed to centralize and enhance the management of customer feedback. By aggregating all customer responses into a single, intuitive interface, it facilitates efficient issue management and comprehensive analysis, empowering businesses to improve products, strengthen customer relationships, and boost loyalty. Key Features and Functionality: - AI-Based Text Analysis: Utilizes advanced algorithms to automatically interpret and analyze customer feedback, providing actionable insights. - Centralized Feedback Collection: Gathers all customer responses in one place, ensuring no feedback is overlooked. - Hot-Alert Manager: Enables immediate response to critical feedback, enhancing customer satisfaction. - Comprehensive Analytics Dashboard: Offers a clear, filterable, and exportable view of data, aiding in informed decision-making. - Action Planning: Assigns necessary tasks directly within the tool, promoting a customer-centric approach to issue resolution. - Social Media Monitoring: Maintains oversight of all customer touchpoints, facilitating communication across social media and web platforms. - Robust BI Reporting: Integrates extensive reporting functions, allowing for straightforward self-reporting through intuitive filters. - Secure and Reliable Hosting: Hosted in a German data center, certified according to ISO 27001/PCI-DSS, ensuring up to 98.5% reliability with daily backups. Primary Value and Problem Solved: Cogia's CXM platform addresses the challenge of managing and analyzing diverse customer feedback by providing a unified, AI-enhanced system. This solution enables businesses to proactively respond to customer needs, refine products and services, and foster stronger customer loyalty, ultimately driving growth and competitive advantage.

Customer Experience Program

To Your Success has delivered customer delight and business insight. Millions of cookies, millions of nuts and millions of candies have led to stronger customer relationships.

Customer Feedback Simplified

Customer Feedback Simplified captures real-time satisfaction data and sends alerts for low scores. Feedback is collected via QR codes, private links, and website embeds without requiring app downloads or logins. The platform supports NPS, CSAT, and CES metrics, with a customizable form builder for questions, branding, and conditional logic. Feedback can be gathered through forms or chat-style interfaces in multiple languages. Real-time notifications enable quick issue resolution, while bot detection and CAPTCHA ensure data quality. Segmentation organizes feedback by location, department, or custom categories, and multi-location management provides centralized oversight. Customer data can be added manually, imported, or synced via API. Unique, single-use links ensure secure submissions, and satisfied customers can be prompted to leave external reviews. GDPR compliance features include consent management and data export in Excel or CSV formats.

CXONCLOUD

CXONCLOUD is a B2B SaaS built to create, manage & measure the end-end customer experience in simple clicks. One solution that offers unlimited customer feedback, booking, loyalty, awards, rewards, referral marketing, email automation and helps businesses deliver a consistent seamless experience on all customer touchpoints. CXONCLOUD not only improves search but also simplifies customer engagement may it be a booking or feedback. It understands customer sentiments, immediately acknowledges customer concerns automatically & alert the impending negative word of mouth. The all-in-one app automatically measures the loyalty factor of customers & has readymade loyalty campaigns to engage customers on email & social media. The inbuilt referral marketing campaigns can help small business get new referrals from existing loyal customers in simple clicks. The loyal customers can be rewarded with promo codes & QR codes with automatic list generations & rewards management modules.

demeterrr

demeterrr is a bilingual (English/French) customer experience platform built for Canadian small and medium-sized businesses. It combines customer satisfaction surveys (NPS, CSAT, CES), automated Google review management, and real-time feedback analytics in one affordable platform. Businesses use demeterrr to send surveys via SMS and email, automatically route happy customers to leave Google reviews, recover unhappy customers before they churn, and track satisfaction trends across locations and departments. Key features include customizable survey templates, smart review request workflows, response analytics dashboards, team performance tracking, and integrations with Google Business Profile. demeterrr offers transparent per-location pricing with no long-term contracts, making it accessible to local businesses like restaurants, dental practices, auto dealerships, hotels, and B2B service providers across Canada.

Digsite

Digsite has always been an expert at online qual, but we knew a broader solution was needed in order to meet customers’ growing, varied requirements. The solution needed to be a much more fluid and integrated platform for both qualitative iteration and quantitative validation. We set out to build a holistic, integrated platform for qual iteration and quant validation PLUS the sample so you can recontact participants and get quality responses. We wanted a solution that enabled you to do the entire study yourself, but with support and consulting services on demand if you realize you need assistance or want to shift to a more complex approach. And you can be responsive and flexible to your team’s needs without having to change vendors or platforms mid-stream. With Digsite Sprints, participants can markup concepts, vote on ideas, and share experiences through photos and videos – or even live interactive video interviews. With Digsite Pulse, you can quickly test opportunity areas, concepts, ads and more. Follow-up with selected quant participants in a qualitative Digsite Sprint to drill even deeper. With everything from automated quant studies, to full-service qual studies that can be recruited overnight, Digsite’s all-in-one agile platform can get you the insights you need, fast. Plus you can move from quant to qual (and back again) in one integrated platform. That’s flexibility!

eAlicia Customer Experience

eAlicia Customer Experience is a business solution for the provision of services aimed at improving business processes for contact centers.

Emojot CSM

Emojot CSM is a customer success management platform that helps businesses to optimize customer relationships and increase retention rates. It builds detailed customer profiles and captures data, history, and feedback, including survey results and team interactions. Emojot CSM engages customers throughout their lifecycle, provides feedback and success scores based on historical data analysis, and predicts future growth or red flags. This platform scales according to the size of the company and method of customer adoption or engagement. Integrate with CRM, help desk, and social media management software tools for a complete customer success solution.

EmotionTech CX

Ervaringwijzer

e-satisfaction.com

e-satisfaction.com is an Enterprise Feedback Management Software that captures the Voice of Customers. We use Customer Feedback to help you understand your customers, know where to focus and provide the best-in-class experiences they deserve & anticipate. The platform of e-satisfaction.com collects feedback during important moments of the customer journey and translates it into actions for the frontline, insights for the management and better reputation for the organization.

EVAA

Everise Holdings

Everise has built, curated and seamlessly integrated critical applications your business needs to deliver a seamlessly unified customer & product support experience while maximizing your return on investment.

EXP+ Engage

EXP+™ Engage elevates the power of human connection to build brand loyalty through email, chat, messaging and voice-based contact center services built upon a foundation of data-driven customer understanding.