Customer Feedback Simplified

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Customer Feedback Simplified captures real-time satisfaction data and sends alerts for low scores. Feedback is collected via QR codes, private links, and website embeds without requiring app downloads or logins. The platform supports NPS, CSAT, and CES metrics, with a customizable form builder for questions, branding, and conditional logic. Feedback can be gathered through forms or chat-style interfaces in multiple languages. Real-time notifications enable quick issue resolution, while bot detection and CAPTCHA ensure data quality. Segmentation organizes feedback by location, department, or custom categories, and multi-location management provides centralized oversight. Customer data can be added manually, imported, or synced via API. Unique, single-use links ensure secure submissions, and satisfied customers can be prompted to leave external reviews. GDPR compliance features include consent management and data export in Excel or CSV formats.