Best Customer Service Automation Software - Page 18

Joble

Joble is an AI customer-engagement platform for small businesses that lose customers to unanswered calls, chats and messages. Its AI agents answer, qualify and follow up across website chat, phone, WhatsApp, email and SMS, and they share one memory, so a customer who chats at 11pm and calls the next morning does not start again. Every conversation lands on one timeline per customer, and your team can step in at any point. Because they share one memory, a customer switching channels never explains themselves twice. Five minutes to set up, 13 languages. From €74 a month.

JustReply

JustReply is an AI powered customer support tool that allows early stage companies to have meaningful support conversations with users at scale.

Average Rating: 4.8/5.0

Total Reviews: 2

Kaptha AI

Kav

Kav AI assistant answers your customers on your website, WhatsApp and Telegram, from your own approved content and your own systems, and hands over to a person when needed. It includes an agent desk with one queue for every channel, a no-code Studio, solution templates (for example appointment booking into your calendar), privacy and consent controls, and plans from $39 per month.

KIMCC INC

Kim.cc is the most reliable AI-native customer support service for Shopify, eCommerce and DTC brands. You get a powerful AI toolkit paired with Sentinels, trained CX professionals who implement, train, and QA the AI, and step in the moment a ticket needs human judgement. 1) AI resolves repetitive tickets end to end, including order status, shipping delays, returns, refunds, exchanges, and subscription changes, not just generic replies 2) Takes real backend actions across Shopify, your helpdesk, and other connected ecosystems, closing the loop instead of just answering 3) Works within your existing stack (Gorgias, Zendesk, Freshdesk, Shopify, etc..) instead of forcing you to replace it 4) Sentinels are the CX experts with real industry experience, who setup your AI, monitor every interaction, train the AI, and step in on anything uncertain or high-stakes before it reaches a customer The result: an AI that actually resolves, backed by Setinels, who catch what it can't handle alone, so brands can automate more without gambling on customer trust.

Kodif

Konecto

Konecto builds AI voice agents that perform at the level of your best employees — deeply trained on your products, services, and processes to automate enterprise call centers. Our AI voice agents operate 24/7/365 in 20+ languages, reducing operating costs by 75% compared to human agents, cutting Average Handle Time by 35%, and achieving an 85% First Contact Resolution rate. Built for large enterprises in logistics, finance, telecom, and retail, Konecto integrates with 25+ enterprise systems including Salesforce, Zendesk, SAP, Oracle, and Genesys, and typically deploys in 2-6 weeks. Our infrastructure is SOC 2 Type 2 certified and built for global enterprise requirements, with every agent tested and monitored for real-world performance.

KonnectBot

KonnectBot is live chat software combining AI automation with human agent support on one platform. It manages sales and support via a visual automation flow builder, enabling teams to design conversation paths for greetings, routing, and follow-ups without coding. Real-time message translation supports multilingual chats, while in-chat payment processing lets customers complete purchases seamlessly. Integration with Shopify and WooCommerce gives agents instant access to order details and customer history. Intelligent routing directs conversations based on content and agent availability, with the AI assistant handling routine inquiries and escalating complex issues to agents with full context. Features include analytics dashboards, a mobile app, grammar checking, white-label customization, secure file storage, and tools to organize agents across departments for web or mobile management.

KuraChat

KuraChat is an AI customer support chatbot offering 24/7 automated responses based on business-specific content. It learns from FAQs, policies, and uploaded documents like PDFs, Word, Excel, and CSV files to provide accurate answers grounded in the organization's information. Each AI-generated reply is labeled as automated for transparency. When questions exceed its scope or customers request human help, the system escalates to team members with full transcripts and AI-generated summaries for context. Deployable via a code snippet or plugins for CMS and e-commerce platforms, it integrates with WooCommerce to access real-time order status, tracking, and inventory data. A shared inbox centralizes conversations with filters for open, escalated, or resolved statuses. Analytics track metrics like conversation volume and resolution rates, while security features include encrypted storage, isolated workspaces, and rate limiting. Voice support capabilities are in development.

LA-GEC

Layerise

Layerise is a customer excellence tool that enables physical product/hardware-based companies to retire the traditional product user manual. No one reads it anyway. Layerise combines unique customer experience abilities with CRM and marketing so you can establish ongoing relationships with your customers while educating them about your product and build continuous revenue streams.

Average Rating: 2.8/5.0

Total Reviews: 2

LeadDesk

LeadDesk is a cloud-based contact center software for high volume sales and customer-service. Customers range from SMB to large Enterprise customers. Other major customer industries include; media, security services, energy, telecommunication, financial services, market research, and fundraising. Our intelligent tools allow you to maximize call-efficiency and help you sell more. LeadDesk can be used stand-alone or integrated with CRM systems. Our customers boost agent productivity with highly efficient call handling, seamless VoIP/GSM/PBX connectivity, integrated contacts lists, contacts data management, and advanced monitoring and reporting. LeadDesk is cloud-based and highly scalable. Sales organizations choose LeadDesk because they close more, have no downtime, no start-up costs, and lower OPEX.

Average Rating: 4.0/5.0

Total Reviews: 12

leezy

Leezy.ai is an AI support agent for company websites, WhatsApp, and custom customer-facing channels. It helps businesses turn their existing knowledge — help pages, PDFs, documentation, knowledge bases, and product content — into an AI-powered support experience that answers customer questions, reduces repetitive support work, and routes conversations into the right next step. Unlike a standard website chatbot, Leezy.ai does more than answer FAQs. When a conversation requires action, the agent can qualify a lead, open a support ticket, book a meeting, notify a team, or hand the conversation over to a human. Leezy.ai is designed for businesses that want to automate customer support and lead handling without replacing their existing CRM, help desk, or internal tools. Instead, Leezy.ai connects to those systems and helps teams use their existing knowledge more effectively. Key use cases Customer support automation Leezy.ai answers recurring customer questions using the company’s trained content. When the AI cannot answer confidently, it can trigger a configurable fallback, open a support ticket, or hand off the conversation to a human. Lead qualification The lead qualification agent asks structured questions inside the chat, scores the lead, and forwards the result to a CRM, Zapier, webhook, or internal workflow. Meeting booking The meeting booking agent connects to Google Calendar or Microsoft 365, checks availability, and books appointments directly inside the conversation. Team handoff and workflow automation Conversation events such as chat started, lead captured, ticket opened, or meeting booked can be sent to Slack, Zapier, webhooks, or other internal systems. Built-in agents Leezy.ai includes three built-in AI agents: Lead qualification agent for capturing and qualifying inbound leads. Support ticket agent for escalating unresolved conversations with the full chat context attached. Meeting booking agent for scheduling appointments from within the chat. Each agent has its own action quota, counted separately from message volume. Test runs in the playground do not consume quota. Integrations Leezy.ai integrates with: Zapier for forwarding conversation events to thousands of apps. Slack for live handoff notifications and team alerts. WhatsApp Business through the Meta integration. Webhooks for custom event delivery. CSV export for conversation data. Google Calendar and Microsoft 365 for meeting booking. WordPress through a plugin for easy website installation. REST API for custom front ends. Where Leezy.ai can be used Leezy.ai can run as: A JavaScript widget on any website. A WordPress plugin. A WhatsApp Business chatbot. A REST API for custom applications and front ends. Workspace and team management One account owns one workspace. A workspace can include multiple chatbots, multiple team members, and one shared subscription. Roles include owner, admin, and member. Data is isolated between workspaces. Languages and data Leezy.ai supports dashboard and chatbot experiences in English and German. Chat data is stored in the EU.

LenoChat

Lime Connect (formerly Userlike)

is Germany's leading AI-Agent platform for customer communication. AI Agents automate complete service processes, integrated into your existing systems and developed in Germany for maximum security. All customer messages from website chat, WhatsApp, Facebook Messenger, Instagram, Telegram, email, and more are centralized in Lime Connect's Message Center. AI Agents resolve recurring requests end-to-end, while professional service features such as voice messages, live translations, intelligent routing, and browser-based video calls with screen sharing support teams when human expertise is needed. The mobile app ensures that customer interactions can be managed anytime, anywhere. Connect AI takes your customer service to the next level. Deploy autonomous AI Agents that handle up to 70% of interactions independently, automate workflows, and update integrated systems such as your CRM or commerce platform. With our visual no-code Workflow Builder, you can structure and automate business processes efficiently—defining triggers, conditions, and actions via drag and drop, without any programming knowledge. In combination with Connect AI, workflows can be enhanced with intelligent decision logic, enabling faster responses while reducing manual work. The AI Copilot supports your service team by summarizing conversations, suggesting responses, and providing relevant knowledge in real time. Both features improve efficiency, reduce costs, and maintain high-quality customer interactions. Lime Connect also provides tools for lead generation and follow-up, including a modern website messenger and WhatsApp Campaigns for direct, personalized communication with customers. Existing chatbots can be integrated via the chatbot API to extend your AI capabilities. Since Lime Connect was founded over 10 years ago, data protection has always been a top priority. All data is stored securely on German servers making Lime Connect a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Lime Connect guarantees data protection and security for your customers, your employees and your company as a whole. Lime Connect is suitable for all company sizes because the software is flexible and adapts to your needs and goals. Small and medium-sized companies, as well as large corporations such as Toyota and Hermes, already rely on Lime Connect.

Average Rating: 4.4/5.0

Total Reviews: 441