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Layerise Reviews & Product Details

Layerise is a customer excellence tool that enables physical product/hardware-based companies to retire the traditional product user manual. No one reads it anyway. Layerise combines unique customer experience abilities with CRM and marketing so you can establish ongoing relationships with your customers while educating them about your product and build continuous revenue streams.

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Layerise

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Layerise Community

Overview by

Emil Forsmann (Co-founder & Chief Design Officer at Layerise)

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Layerise Reviews (2)

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Zachary G.

Mid-Market (51-1000 emp.)

2/22/2024

"Sold us features for improving customer support but company has pivoted to marketing software"

0.5/5

What do you like best about Layerise?

The promise of layerise was good, as they had a very nice user interface for a customer service help desk, which is the reason we partnered with them. Review collected by and hosted on G2.com.

What do you dislike about Layerise?

Layerise has pivoted their company towards a marketing company, and have not kept pace with other customer experiences tools to integrated with other customer experience platforms. If you go to cancel your agreement with them; they will make it very difficult. Review collected by and hosted on G2.com.

ML

Mike L.

Content Marketing Manager

Mid-Market (51-1000 emp.)

5/3/2022

"Implementing Layerise has provided our customers with a much more rewarding customer experience"

5/5

What do you like best about Layerise?

Layerise fills various functions depending on your needs, whether it be a knowledge center, a post-sales channel for customers, or a platform for additional marketing material. The team is always looking for feedback and new ways to improve which they ACTUALLY implement rather than sitting on the feedback for ages before taking any action. Support is provided professionally and most importantly, punctually. Our agent Martina, has been particularly helpful and instrumental in our setting up of Layerise. Review collected by and hosted on G2.com.

What do you dislike about Layerise?

As Layerise is still quite new, we often encounter issues that occur more on the technical end that affect user-friendliness, functionality, and editing. For editing, there are times when we need to ask the team to fix something instead of simply being able to do it ourselves. More backend control would greatly alleviate this issue. Review collected by and hosted on G2.com.

What problems is Layerise solving and how is that benefiting you?

As a business, we want customers to come back again and again rather than vanishing into thin air after purchasing a product. Layerise gives customers a reason to return to the platform via various incentives. As such, what we are seeing is the start of a sort of ecosystem akin to those of many household brands. Review collected by and hosted on G2.com.