G2

Mike L.

Content Marketing Manager

Mid-Market (51-1000 emp.)

5/3/2022

"Implementing Layerise has provided our customers with a much more rewarding customer experience"

5/5

What do you like best about Layerise?

Layerise fills various functions depending on your needs, whether it be a knowledge center, a post-sales channel for customers, or a platform for additional marketing material. The team is always looking for feedback and new ways to improve which they ACTUALLY implement rather than sitting on the feedback for ages before taking any action. Support is provided professionally and most importantly, punctually. Our agent Martina, has been particularly helpful and instrumental in our setting up of Layerise. Review collected by and hosted on G2.com.

What do you dislike about Layerise?

As Layerise is still quite new, we often encounter issues that occur more on the technical end that affect user-friendliness, functionality, and editing. For editing, there are times when we need to ask the team to fix something instead of simply being able to do it ourselves. More backend control would greatly alleviate this issue. Review collected by and hosted on G2.com.

What problems is Layerise solving and how is that benefiting you?

As a business, we want customers to come back again and again rather than vanishing into thin air after purchasing a product. Layerise gives customers a reason to return to the platform via various incentives. As such, what we are seeing is the start of a sort of ecosystem akin to those of many household brands. Review collected by and hosted on G2.com.