KuraChat

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KuraChat is an AI customer support chatbot offering 24/7 automated responses based on business-specific content. It learns from FAQs, policies, and uploaded documents like PDFs, Word, Excel, and CSV files to provide accurate answers grounded in the organization's information. Each AI-generated reply is labeled as automated for transparency. When questions exceed its scope or customers request human help, the system escalates to team members with full transcripts and AI-generated summaries for context. Deployable via a code snippet or plugins for CMS and e-commerce platforms, it integrates with WooCommerce to access real-time order status, tracking, and inventory data. A shared inbox centralizes conversations with filters for open, escalated, or resolved statuses. Analytics track metrics like conversation volume and resolution rates, while security features include encrypted storage, isolated workspaces, and rate limiting. Voice support capabilities are in development.