Best Customer Service Automation Software - Page 15

Egentify

Egentify is an AI customer service agent for Shopify and WooCommerce stores that resolves support conversations instead of just answering them. Connected to your store, it looks up orders in real time, processes refunds under your policies, updates shipping addresses, and answers product and policy questions — on live chat, voice calls, and email, around the clock. Anything it cannot resolve is handed to your team as a ticket with the full conversation attached. Merchants install Egentify themselves in one click from the Shopify App Store or the WordPress plugin directory; there is no code to add and no onboarding program to complete. Pricing is flat-rate: a free-forever plan (50 conversations a month, no credit card), then Starter at $39/mo, Growth at $149/mo, and Scale at $399/mo — no per-resolution charges.

Eloquant

Eloquant Cloud CX platform is a partner committed helping European companies to manage, orchestrate, measure and improve their conversations with their customers thanks to an extended Cloud Contact Center and Voice of Customer Solution (#CCaaS #VoC). We provide all the different modules to provide the right and innovative tools to serve the Customer Experience Voice telephony (PABX & VoIP), Digital channels (Email, Livechat, Messaging, Social media), Video, Chatbot, VoiceBot Customer and Empoyee satisfaction survey Semantic AI, Quality Management, Recording, API-based, CRM and UCaaS connectors. Our key differentiators are to propose : - an all-in-one solution (Eloquant is Telecom Operator, Editor, Integrator and a tailor-made approach at each stage of the project) - Security & Data Privacy with European private-cloud with GDPR compliancy and our solutions are Certified ISO 27001 and ISO 27701 - CSR-engaged : our company is committed to a be socially responsible in his culture and we have a CSR approach in our development.

Average Rating: 4.5/5.0

Total Reviews: 1

EMMA Enterprise

Emma Enterprise is an AI-based solution that helps businesses automate and streamline their ticket and case management processes. The solution is designed to reduce manual effort and ensure faster, more accurate responses. Key features include: Automatic processing of incoming emails: The solution analyses and understands queries to ensure efficient handling. Categorisation and prioritisation of tickets: Tickets are automatically classified and prioritised based on their content. Automatic translation: Supports multilingual queries by automatically translating content. Data-driven response suggestions: The AI generates tailored response suggestions based on customer needs and the company’s own data. Emma Enterprise is well-suited for businesses handling a high volume of customer enquiries and looking to optimise their internal processes through automation.

Eshal.ai

Enterprise AI for secure knowledge, intelligent search, workflow automation, and AI-powered collaboration.

EvoAI

EvoAI is the AI customer experience platform for DTC and eCommerce, built on a first-party identity graph instead of stateless session IDs. Three apps, one brain: AI Sales Assistant for Conversational Commerce Platforms, conversational support with customer service automation and 24/7 customer self-service, and AI Search. One shopper profile across chat, email, SMS, WhatsApp, and Facebook Messenger. Also one of the few Digital Customer Service Platforms built for DTC: modern help desk, brand-native live chat, conversational marketing, and social customer service. One inbox, one memory. Sit on top of Gorgias, Kustomer, Zendesk, Richpanel, Freshdesk, or Help Scout, or run EvoAI native. Free trial for any-size brand. 30%+ CX cost reduction on signup. Live in days. Built on Blotout. Trusted by 1,300+ DTC brands including Plug.tech, Beard Struggle, Oakcha, and Caden Lane.

FlowToo

FlowToo is an AI-powered customer support automation platform built for e-commerce businesses. The platform helps online stores automate repetitive customer inquiries such as order status requests, return questions, refund requests, and general support tickets. By using AI and workflow automation, FlowToo reduces manual support work and allows teams to respond to customers faster and more efficiently. FlowToo includes features such as automated ticket handling, customer support workflows, a return and refund management system, and integrations with tools like Shopify and Klaviyo. The platform also provides analytics and product insights that help businesses understand customer requests and improve their support processes. FlowToo is designed for modern e-commerce brands that want to scale their support operations without increasing support workload.

Freshcaller

Freshdesk Contact Center (Formerly Freshcaller) is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshdesk Contact Center lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshdesk Contact Center integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity. WithFreshdesk Contact Center (Formerly Freshcaller) , agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center. As business needs change, admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan. Freshdesk Contact Center (Formerly Freshcaller) offers five pricing plans that are tailored to meet different calling needs. Freshdesk Contact Center (Formerly Freshcaller) by Freshworks is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide.

Average Rating: 4.1/5.0

Total Reviews: 127

Freshchat

Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary. Freshchat also provides a comprehensive view of the customer's conversation history and other relevant information, making agents more productive and enabling them to provide personalized experiences.

Average Rating: 4.4/5.0

Total Reviews: 473

FROGED

FROGED transforms the way companies connect with their customers by combining Human Touch + AI in one secure omnichannel platform. We help businesses deliver smarter, faster, and more personalized interactions, always putting people at the center of technology. With full visibility, traceability, and control, FROGED empowers agents and managers with centralized data to drive efficiency, productivity, and new revenue opportunities. Our solutions include: - Unified Omnichannel Inbox: All conversations, all channels, one place—without losing context or personalization. - Mass Campaigns & Conversational Marketing: Reach more customers with segmentation and hyper-personalization, turning one-to-many messages into meaningful one-to-one conversations. - AI Copilot, Agentic AI & AI Workflows: From summarizing interactions and automating Tier 1 support to creating custom workflows that integrate seamlessly with your tools. FROGED is the only platform that merges real Human Touch with Artificial Intelligence, turning customer service from a cost center into a revenue generator.

Average Rating: 4.2/5.0

Total Reviews: 14

Frontivo.io AI Receptionist

Frontivo.io is a 24/7 AI receptionist for small and growing businesses in almost every country. One AI answers phone calls, website chat and voice, text messages, WhatsApp and email, books appointments on your real calendar and captures every lead, all in one inbox. What it does: - Answers every call and message in seconds, day and night. Phone calls in 20+ languages; chat and text in most languages. - Answers from your own services, prices, hours and policies (a private knowledge base). If the answer isn't there, it says so and offers a person instead of guessing. - Books, moves and cancels appointments on its built-in calendar, Google Calendar or Outlook Calendar, and avoids your busy times. Or it shares your own booking page (Calendly, Fresha, Square, OpenTable and more). - Qualifies leads with the questions you choose and captures name, phone, email and the service they need. - Recommends your services and sends your booking or payment links. It never takes card details. - Transfers calls live to your team, or takes a message and alerts you right away. - Says it's an AI at the start of every conversation. - Saves every conversation with the full transcript and a short AI summary. Built for home services (plumbers, HVAC, electricians, roofers, cleaning, pest control), auto repair, medical, dental and veterinary clinics, law, accounting and insurance firms, real estate, salons and restaurants. Setup: website chat can be live in about 15 minutes. Keep your business number by forwarding it to the number Frontivo.io connects for you. Integrations on every plan: Google Calendar, Outlook Calendar, Slack, Microsoft Teams, Google Chat, Google Sheets, and Shopify and WooCommerce order lookup. HubSpot, Pipedrive, GoHighLevel, Mailchimp, Klaviyo, Zapier, Make, n8n, webhooks and the API come with the Growth plan. Pricing: flat monthly plans in USD, no setup fee, a 14-day free trial with no credit card and a 14-day money-back guarantee. Plans: Text Only $99, Email Only $99, WhatsApp Only $99, Instagram Only $99, Messenger Only $99, Website Chat Only $149, Phone Only $199, Starter $299 (phone, website chat and voice, and text) and Growth $549 (all 7 channels). Instagram and Messenger answering switches on once Meta finishes reviewing Frontivo.io's access.

FuseDesk

FuseDesk is a help-desk add-on for Infusionsoft.

Average Rating: 4.2/5.0

Total Reviews: 3

Fyncall

Fyncall is a free helpdesk for online merchants, and its AI agent comes included. It answers order questions, tracks deliveries and takes payment right in the chat. Other helpdesks charge for each conversation their AI handles; with Fyncall, that's part of the product.

Gen - AI Chatbot

Our Gen-AI chatbots, available 24/7 for virtual assistance, are crafted to including gathering essential information, automating responses to frequently asked questions, and streamlining resource management by efficiently handling customer inquiries and appointments.

Gen - AI Voicebot

Our Gen AI Voicebot offers human-like conversations that foster authentic, engaging interactions with customers. Designed to handle high call volumes effortlessly, it optimizes response times through real-time analytics, ensuring no query is left waiting. With adaptive learning capabilities, our voicebot continuously evolves from each interaction, improving its responses to better meet customer needs over time. Additionally, it leverages AI insights to deliver personalized recommendations, enriching customer satisfaction and making every conversation meaningful and effective.

Glance

Glance lets your sales rep, service rep, or trainer join the customer on your site or app, see their screen, and provide hands-on, personal guidance through highlighting, gesturing and more. Glance Cobrwose complies with the most rigorous privacy and security requirements, making it an ideal fit for enterprise financial, healthcare, software, and retail organizations. Integrations with the most popular CRMs and support tools - Salesforce, AWS, Microsoft, Genesys, Twilio, and more - make starting a cobrowsing session seamless. Get started with Glance to deliver personal, hands-on CX.

Average Rating: 4.5/5.0

Total Reviews: 23