# EvoAI Reviews
**Vendor:** Blotout  
**Category:** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)
## About EvoAI
EvoAI is the only AI customer-experience platform built on a first-party identity graph, not third-party cookies or stateless agents. One brain runs across three customer-moment apps: Sales Agent, Support & Helpdesk, and Search. Each app reads the same context graph before acting and writes back what it learns so the next app starts smarter. The Three Apps Sales Agent (live): Reads every signal in the graph, scores intent in real time, and closes the cart by SMS, email, or on-site nudge. Brands see 3.4x cart recovery lift on average. Support & Helpdesk (live): Resolves order, sizing, billing, and pre-sale questions end-to-end with full account memory. Reads tickets, orders, identity, and sentiment. Writes resolutions, CSAT, and sentiment back so Sales sees a happy customer differently than a frustrated one. 85% of tickets auto-resolved end-to-end on average across 40 brands. Median first reply 12 seconds. CSAT on AI replies 4.8 stars. Policy violations 0.04%. Search (live): Answers questions, not keywords. Uses the shopper's real size, order history, and sentiment so the same query returns different results per shopper. Brands see 38% search-to-cart conversion. Three Engagement Modes EvoAI works on the helpdesk you already run, replaces it, or runs end-to-end with humans: 1. Sit on top of Gorgias, Kustomer, Zendesk, Richpanel, Freshdesk, Help Scout, Front, or Re:amaze. No migration, no contract disruption. 2. Replace your existing helpdesk with EvoAI native, all AI-first from the ground up. 3. Full Stack: EvoAI plus our dedicated human team handles escalations and the edge cases AI shouldn't touch. End-to-end customer experience as a service. Why Context Wins Generic AI tools start from a stateless session ID and reset per device. EvoAI runs on a unified profile across web, app, email, SMS, and support. Every interaction enriches the graph. Every promise, query, and resolution is visible to every other app live. Built on Blotout EvoAI runs on Blotout's first-party data infrastructure, trusted by 1,300+ DTC brands. Server-side, consented, no third-party stitching. 12.4M profiles, 1.8B events per month, 20ms P95 read latency. Trusted By Plug.tech, Beard Struggle, Oakcha, Caden Lane, and 1,300+ DTC brands on Blotout. Deployment Live on your queue in hours via API connection to your existing helpdesk. Average time-to-live across deployed brands is 11 days. 90 days of ticket history is typically sufficient for production-ready AI training. Best For DTC and ecommerce brands on Shopify, Shopify Plus, BigCommerce, and Salesforce Commerce Cloud evaluating one AI platform across Sales, Support, and Search. CX, Support, and CFO leaders looking to replace the AI add-on, the search vendor, and the conversion tool with a single context-aware system.






- [View EvoAI pricing details and edition comparison](https://www.g2.com/products/evoai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+20%3A48%3A34+-0500&secure%5Bsession_id%5D=a173f354-4a1d-4a16-bd6b-d9ecd3dfc478&secure%5Btoken%5D=1c0332ca6b7d95c2a73741017660bf78ad9672e45afd1cd29fe79f6221829ef2&format=llm_user)

## EvoAI Features
**Customer Support**
- Text
- Knowledge Base

**Automation**
- Ticket Resolution
- Customization
- Intelligent Routing

**Artificial Intelligence**
- Learning
- Language
- Conversational AI