Best Conversational Support Software - Page 13

eGain AI Knowledge Hub

eGain AI Knowledge Hub is the industry’s most advanced AI-powered knowledge management solution, designed to empower customer service, contact center, and support teams with instant, accurate, and compliant answers across channels. Whether it’s for agents, chatbots, or self-service, the AI Knowledge Hub delivers consistent and context-aware knowledge using trusted generative AI, guided workflows, search, and analytics.

EnableX Dialogs Cloud

EnableX Dialogs Cloud is a next-generation Conversational AI platform that transforms customer engagement with intelligent, personalised, and dynamic omnichannel interactions. Seamlessly integrating AI-powered Chatbots, Voicebots, Live Agent support, and AI Agent Assist, our platform enables businesses to deliver tailored experiences across websites, apps, and popular messaging and social channels, including WhatsApp, Instagram, and Facebook Messenger. Powered by Large Language Models and advanced AI, it delivers human-like, generative responses that foster meaningful connections.  At the core of Dialogs Cloud is the perfect synergy between AI bots and human expertise. Our comprehensive suite of solutions ensures businesses can engage customers seamlessly at every stage of their journey. AI-driven bots efficiently handle routine inquiries, while complex issues are smoothly handed over to live agents via voice or video calls with full conversational context. AI Agent Assist further enhances interactions by providing agents with real-time insights and suggested responses, enabling them to offer high-impact, empathetic support. With EnableX Dialogs Cloud, businesses can elevate customer interactions by making them smarter, more efficient, and more engaging at every touchpoint.

Average Rating: 4.8/5.0

Total Reviews: 2

EvoAI

EvoAI is the AI customer experience platform for DTC and eCommerce, built on a first-party identity graph instead of stateless session IDs. Three apps, one brain: AI Sales Assistant for Conversational Commerce Platforms, conversational support with customer service automation and 24/7 customer self-service, and AI Search. One shopper profile across chat, email, SMS, WhatsApp, and Facebook Messenger. Also one of the few Digital Customer Service Platforms built for DTC: modern help desk, brand-native live chat, conversational marketing, and social customer service. One inbox, one memory. Sit on top of Gorgias, Kustomer, Zendesk, Richpanel, Freshdesk, or Help Scout, or run EvoAI native. Free trial for any-size brand. 30%+ CX cost reduction on signup. Live in days. Built on Blotout. Trusted by 1,300+ DTC brands including Plug.tech, Beard Struggle, Oakcha, and Caden Lane.

Furie.AI

Furie™: The AI Assistant That Transforms Customer Engagement Furie™ is an intelligent, omnichannel engagement platform designed to help businesses turn every website visitor into a meaningful connection. Acting as a 24/7 digital front desk, it welcomes, guides, and supports customers in real time—whether they’re browsing on your site, messaging on Facebook, chatting through WhatsApp, or reaching out by SMS. At its core, Furie™ blends automation and human touch. The AI concierge handles common questions, surfaces instant answers, and proactively nudges visitors toward bookings, purchases, or sign-ups. When conversations need a human touch, Furie™ seamlessly hands off to live agents—providing them with complete visitor context, intent insights, and even AI-suggested replies to keep conversations smooth, fast, and on-brand. Businesses also gain real-time visibility into their web traffic. With features like heat scores, browsing timelines, and live prospecting dashboards, teams can spot high-intent visitors and intervene at the perfect moment. Meanwhile, leadership can track deflection rates, conversion lifts, and conversation trends through detailed analytics that turn raw activity into actionable strategy. From startups to enterprises, Furie™ offers flexible plans that scale with your growth. Integration is effortless—just a single line of code brings it to life across your digital channels. With Furie™, businesses move beyond passive websites and disconnected channels. They step into a future where every visitor feels acknowledged, every agent works smarter, and every interaction has the power to convert.

Graphlogic text to speech API

Graphlogic Conversational AI Platform consists on: Robotic Process Automation (RPA) and Conversational AI for enterprises, leveraging state-of-the-art Natural Language Understanding (NLU) technology to create advanced chatbots, voicebots, Automatic Speech Recognition (ASR), Text-to-Speech (TTS) solutions, and Retrieval Augmented Generation (RAG) pipelines with Large Language Models (LLMs).

Average Rating: 5.0/5.0

Total Reviews: 1

Guava

Guava is the voice AI platform for regulated industries — built for calls that have to be right, where compliance and call resolution aren't optional. Guava powers production voice agents for healthcare, BPO, insurance, banking, government, and AI companies, going from kickoff to first live call in 14 days. Unlike stitched-together voice AI assembled from prompts, Guava is a single integrated runtime — code, not prompts — trained on 10B+ live agent minutes and 13 years of production speech science. It delivers sub-200ms response latency and 99.9% uptime at production scale, with 100+ deployments. Guava is SOC 2 Type II certified, HITRUST i1 certified, and PCI DSS Level 1 compliant, with a BAA available for healthcare deployments. Most voice AI tries to be your brain; Guava gives voice to yours.

GuestAgent.ai

AI Agents that answers guest questions 24/7, reduces questions up to 90% while you sleep and alert you to issues before they become problems. GuestAgent combines beautiful digital content with an AI-powered chat assistant that answers guest questions instantly, in any language, 24 hours a day. Our AI learns from your content to provide accurate, personalized answers. Guests get immediate help while you focus on providing great hospitality. From check-in instructions to local recommendations, let AI handle the repetitive questions so you can focus on creating memorable experiences.

Hachly AI

Hachly AI is an AI conversational platform for B2B businesses. Its only job is to convert your website visitors into warm leads for your sales team (without wasting their time)

HaloCSM

HaloCSM is a type of customer service software that helps support teams manage, track and resolve customer enquiries across multiple communication channels from a single system. It is developed by Halo Service Solutions, a software company headquartered in the United Kingdom, and is used by organisations that support external customers rather than internal employees. Customer service software, also referred to as help desk software or customer support ticketing software, centralises incoming customer contact into a shared queue so that agents can respond consistently and managers can measure service performance. HaloCSM is commonly adopted by B2B software companies, financial services firms, retailers, universities, healthcare providers and public sector organisations. Most implementations replace a shared email inbox, a legacy help desk tool, or several separate point solutions used across different channels. Core capabilities of HaloCSM include: Omnichannel ticketing. Email, live chat, telephone, WhatsApp, social media and web forms feed into a single queue, with a unified customer history available to every agent regardless of the channel used. Customer self service. A brandable customer portal provides a knowledge base, ticket logging and ticket tracking, with AI powered search that allows customers to resolve common questions without contacting an agent. AI agents and automation. AI agents resolve routine enquiries end to end, and assistive features cover response drafting, conversation summarisation, sentiment analysis and automated ticket categorisation. Workflow and SLA management. A configurable workflow engine handles routing, escalation, approvals, custom fields and service level agreement tracking, and is configured by the customer's own team rather than through vendor professional services. Reporting and analytics. Dashboards and reports cover CSAT, first contact resolution, response and resolution times, agent performance, channel volume and open ticket backlog. HaloCSM is available as a cloud hosted service or installed on the customer's own infrastructure. Cloud hosting is offered with data residency options including the United Kingdom, United States, European Union and Australia. Licensing is per agent, with functionality included in the licence rather than divided across pricing tiers, and AI resolution is included rather than charged as a separate per resolution fee. Points of difference prospective buyers commonly evaluate: Internal IT support and external customer service can run on one platform, as HaloCSM shares an underlying platform with HaloITSM, HaloPSA and HaloCRM. Self hosted deployment is supported alongside cloud AI usage is not metered per resolution Configuration does not require paid professional services HaloCSM integrates with Microsoft 365, Microsoft Entra ID, Microsoft Teams, Salesforce, Slack, common telephony platforms and single sign on providers, and provides a REST API for custom integration.

Hatchium AI

Hatchium AI is a customer conversation platform for businesses that sell and support on WhatsApp, Instagram, and Facebook Messenger. Teams get a shared inbox with assignment, collision detection, internal notes, and quick replies, so several agents can work one WhatsApp number without missed or duplicate replies. An AI chatbot learns your products, policies, and documents, answers routine questions around the clock, and hands over to a human when a conversation needs one. For e-commerce, Hatchium connects to Shopify in one click: abandoned cart recovery messages with one-tap checkout links, cash-on-delivery confirmation with automatic cancellation of unconfirmed orders, order and delivery notifications, and customer sync. Campaigns, scheduled reminders, voice calling, multi-number sub-accounts, analytics, and CSAT round out the platform. Message costs are passed through at Meta's official rates with zero markup, and plans start at $29 per month with a free trial.

HeyBreez

Heyy

Heyy is an AI employee platform that handles customer conversations across WhatsApp, Instagram, Facebook, and Live Chat. It autonomously manages repetitive interactions while intelligently escalating complex cases to your human team. By deploying AI employees across your messaging channels, you can automate 80% of customer conversations - including order status, FAQs, bookings, and lead qualification -while ensuring the 20% requiring human judgment are seamlessly handed off to your team with full context preservation. The platform provides a unified inbox across all channels and scales instantly without hiring or training delays. Beyond AI conversations, Heyy includes campaigns, a mini CRM, and advanced automation builder that lets you create complex scenarios combining AI responses, predefined message flows, and human agent handoffs. You're not limited to AI-only interactions - design multi-step journeys where AI handles initial engagement, automated flows deliver targeted messages, and your team steps in for high-value conversations. This flexibility enables sophisticated customer communication strategies that adapt to each interaction's complexity.

HiO

HiO is the AI business partner built for small business teams. It knows your business, helps you make more money, and manages your customer relationships along the way. HiO helps you: ✅ Spot business opportunities you don't have time to find ✅ Get real-time insights and tailored advice to make smarter moves ✅ Manage all your customer conversations, without a support team ✅ Run your business like a much bigger one Built for local businesses who are managing it all themselves. It's about time you got some help.

Howazit

Collect customer feedback at relevant touchpoints, measure customer experience, including metrics like NPS, CSAT and CES, and then take smart actions based on collected feedback to improve customer experience and business performance. Collect inputs from consumers while perfectly balancing between top user experience and the need to have as much relevant data as possible. Howazit business logic engine enables advance customizations capabilities through the entire customer journey.

Huggy

Platform for digital customer service

Average Rating: 2.5/5.0

Total Reviews: 1