The Top 20 Conversation Intelligence Software for Small-Business

Check out this list of the top Conversation Intelligence Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Fathom

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Marketing and Advertising

31%

Computer Software

28%

Consulting

25%

Information Technology and Services

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.8

Meets Requirements

Average: 9.5

9.8

Ease of Doing Business With

Average: 8.7

9.8

Ease of Setup

Average: 9.6

9.7

Quality of Support

Average: 9.6

9.7

Ease of Admin

Average: 8.5

9.6

Substrata

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

33%

Information Technology and Services

31%

Accounting

18%

Staffing and Recruiting

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.9

Meets Requirements

Average: 9.5

9.7

Ease of Doing Business With

Average: 8.7

9.2

Ease of Setup

Average: 9.6

9.8

Quality of Support

Average: 9.6

9.7

Ease of Admin

Average: 8.5

9.5

Spiky

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

31%

Consulting

27%

Marketing and Advertising

23%

Information Technology and Services

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.7

Meets Requirements

Average: 9.5

9.8

Ease of Doing Business With

Average: 8.7

10.0

Ease of Setup

Average: 9.6

9.8

Quality of Support

Average: 9.6

9.9

Ease of Admin

Average: 8.5

9.6

Balto

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

36%

Insurance

25%

Financial Services

25%

Education Management

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.6

Meets Requirements

Average: 9.5

9.7

Ease of Doing Business With

Average: 8.7

10.0

Ease of Setup

Average: 9.6

9.8

Quality of Support

Average: 9.6

9.7

Ease of Admin

Average: 8.5

9.3

Grain

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

51%

Information Technology and Services

20%

Marketing and Advertising

17%

Consulting

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.8

Meets Requirements

Average: 9.5

9.2

Ease of Doing Business With

Average: 8.7

10.0

Ease of Setup

Average: 9.6

10.0

Quality of Support

Average: 9.6

9.9

Ease of Admin

Average: 8.5

10.0

WhatConverts

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

79%

Construction

11%

Automotive

Health, Wellness and Fitness

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.5

Meets Requirements

Average: 9.5

9.8

Ease of Doing Business With

Average: 8.7

9.7

Ease of Setup

Average: 9.6

9.7

Quality of Support

Average: 9.6

10.0

Ease of Admin

Average: 8.5

9.7

Fireflies.ai

Overall Satisfaction Score

Top Industries of Reviewers:

Consulting

31%

Marketing and Advertising

27%

Computer Software

21%

Information Technology and Services

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.4

Meets Requirements

Average: 9.5

9.3

Ease of Doing Business With

Average: 8.7

9.3

Ease of Setup

Average: 9.6

9.4

Quality of Support

Average: 9.6

8.7

Ease of Admin

Average: 8.5

9.1

Convin.ai

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

29%

Computer Software

29%

Health, Wellness and Fitness

21%

E-Learning

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.8

Meets Requirements

Average: 9.5

9.7

Ease of Doing Business With

Average: 8.7

9.6

Ease of Setup

Average: 9.6

9.7

Quality of Support

Average: 9.6

9.9

Ease of Admin

Average: 8.5

9.2

Sybill.ai

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

50%

Marketing and Advertising

22%

Management Consulting

15%

Information Technology and Services

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.8

Meets Requirements

Average: 9.5

9.5

Ease of Doing Business With

Average: 8.7

9.9

Ease of Setup

Average: 9.6

10.0

Quality of Support

Average: 9.6

9.5

Ease of Admin

Average: 8.5

9.4

#10

Puzzel CX Platform

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

33%

Telecommunications

33%

Oil & Energy

25%

Business Supplies and Equipment

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.5

Meets Requirements

Average: 9.5

9.3

Ease of Doing Business With

Average: 8.7

10.0

Ease of Setup

Average: 9.6

10.0

Quality of Support

Average: 9.6

10.0

Ease of Admin

Average: 8.5

9.3

#11

Allego

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

32%

Medical Devices

32%

Insurance

18%

Professional Training & Coaching

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.4

Meets Requirements

Average: 9.5

9.7

Ease of Doing Business With

Average: 8.7

9.6

Ease of Setup

Average: 9.6

9.5

Quality of Support

Average: 9.6

9.8

Ease of Admin

Average: 8.5

9.5

#12

tl;dv

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

37%

Computer Software

29%

Consulting

20%

Information Technology and Services

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.2

Meets Requirements

Average: 9.5

9.4

Ease of Doing Business With

Average: 8.7

9.7

Ease of Setup

Average: 9.6

9.5

Quality of Support

Average: 9.6

9.5

Ease of Admin

Average: 8.5

9.6

#13

Kixie PowerCall & SMS

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

30%

Financial Services

30%

Information Technology and Services

20%

Accounting

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.4

Meets Requirements

Average: 9.5

9.4

Ease of Doing Business With

Average: 8.7

9.8

Ease of Setup

Average: 9.6

9.6

Quality of Support

Average: 9.6

9.6

Ease of Admin

Average: 8.5

9.6

#14

Sales Ask

Overall Satisfaction Score

Top Industries of Reviewers:

Construction

73%

Consumer Services

Individual & Family Services

Real Estate

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

10.0

Meets Requirements

Average: 9.5

9.9

Ease of Doing Business With

Average: 8.7

0.0

Ease of Setup

Average: 9.6

10.0

Quality of Support

Average: 9.6

10.0

Ease of Admin

Average: 8.5

0.0

#15

Otter.ai

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

44%

Computer Software

20%

Consulting

20%

Financial Services

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.3

Meets Requirements

Average: 9.5

9.2

Ease of Doing Business With

Average: 8.7

9.4

Ease of Setup

Average: 9.6

9.4

Quality of Support

Average: 9.6

8.8

Ease of Admin

Average: 8.5

9.2

#16

evaluagent

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

57%

Financial Services

14%

Computer Software

14%

Marketing and Advertising

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

10.0

Meets Requirements

Average: 9.5

10.0

Ease of Doing Business With

Average: 8.7

0.0

Ease of Setup

Average: 9.6

10.0

Quality of Support

Average: 9.6

10.0

Ease of Admin

Average: 8.5

0.0

#17

Outdoo AI

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

48%

Marketing and Advertising

21%

Information Technology and Services

18%

Financial Services

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.3

Meets Requirements

Average: 9.5

9.2

Ease of Doing Business With

Average: 8.7

9.7

Ease of Setup

Average: 9.6

9.3

Quality of Support

Average: 9.6

9.4

Ease of Admin

Average: 8.5

9.6

#18

InMoment Experience Improvement (XI) Platform

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

54%

Information Technology and Services

21%

Internet

17%

Education Management

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.5

Meets Requirements

Average: 9.5

9.6

Ease of Doing Business With

Average: 8.7

9.8

Ease of Setup

Average: 9.6

9.4

Quality of Support

Average: 9.6

8.9

Ease of Admin

Average: 8.5

9.8

#19

CTM (formerly CallTrackingMetrics)

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

73%

Consumer Services

11%

Consumer Goods

Internet

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.5

Meets Requirements

Average: 9.5

9.4

Ease of Doing Business With

Average: 8.7

9.5

Ease of Setup

Average: 9.6

8.9

Quality of Support

Average: 9.6

9.7

Ease of Admin

Average: 8.5

8.9

#20

Gong

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

60%

Information Technology and Services

23%

Marketing and Advertising

11%

Internet

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.6

9.2

Meets Requirements

Average: 9.5

9.3

Ease of Doing Business With

Average: 8.7

9.3

Ease of Setup

Average: 9.6

8.7

Quality of Support

Average: 9.6

9.1

Ease of Admin

Average: 8.5

9.1