Edge

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Thunai Edge is local-first voice and screen intelligence for contact centers. It runs entirely on the agent's Windows or Mac desktop, records calls and meetings from desktop audio without a bot joining, and transcribes them into notes and next actions. Screenkick reads the screen to capture the steps behind each resolution. Teams choose how AI runs: Local AI fully offline on the device, Cloud AI with their own OpenAI, Anthropic or Gemini keys (BYOK), or Hybrid AI that routes tasks between both. Edge Actions then execute the next step via MCP, with agents such as Meeting Brief, MOM Sender and CRM Updater, while Edge Intelligence turns captured work into SOPs and repeatable workflows. Because it works from screen and audio, Edge runs on legacy apps with zero integration, keeps cost per minute near zero and keeps voice and screen data on the device. Teams can start with Edge and scale into the full Thunai platform when they choose.