Best Contact Center Software - Page 37

Simple Messaging Solution

Siplink Call Center

Smarsh Call Recording & Analytics

Smarsh Call Recording & Analytics (CRA) is the single platform that enables organizations to capture voice across every communications channel — Microsoft Teams, Zoom, Cisco Webex, Avaya, RingCentral, carrier networks, on-premises telephony, and mobile. From video calls to SMS and MMS, one platform eliminates multi-vendor fragmentation, ensures compliant data handling throughout the full data lifecycle, and transforms recorded voice data into actionable business intelligence. Core capabilities include: • Compliant capture: AES-256 encryption, tamper-proof secure storage, time-stamped audit logs, compliant call sharing, and legal hold — foundational compliance infrastructure purpose-built for regulated industries. • Contextual redaction: Automatic detection and redaction of PCI DSS, PHI (Protected Health Information), and PII (Personally Identifiable Information) data preserves recordings while eliminating sensitive data exposure — no manual intervention required. • Granular policy control: Per-user, per-department, and per-regulation retention and access policies adapting to FCA, SEC, FINRA, HIPAA, MiFID II (Markets in Financial Instruments Directive II), GDPR, Dodd-Frank, and CCPA obligations. • Multi-tenancy & data sovereignty: Flexible cloud, on-premises, or hybrid deployment with data- residency controls and multi-tenant architecture ideal for enterprise, contact centre, and BPO (Business Process Outsourcing) environments. • Screen Capture or Screen Recording: Full desktop capture synchronised with voice provides complete interaction context — critical for compliance review and quality assurance in regulated and customer-facing roles. • AI conversation intelligence: Automated transcription, sentiment analysis, keyword spotting, topic clustering, and multilingual support scale AI-driven review from random call data sampling to a complete dataset picture — exponentially increasing the intelligence value of every recorded call. • QA automation & dashboards: Automated QA (Quality Assurance) scorecards with customisable evaluation rubrics, agent coaching workflows, full-text search, and out-of-the-box dashboards spanning agent performance, customer experience, and business risk. • Agentic AI: Query the full call library in plain English — compliance summaries, coaching trends, and business insights returned in seconds without a single query to write. Every conversation captured and understood. Backed by more than 20 years of communications compliance expertise, Smarsh is recognized as a Leader in the Gartner® Magic Quadrant™ for Digital Communications Governance and Archiving Solutions. Customers also benefit from award-winning support, training, and professional and managed services that help maximize adoption and long-term success.

SmartConnect

Maaz Technologies delivers enterprise-grade contact center CTI solutions, cloud telephony integration, and AI-driven customer experience software. Our flagship solutions, including SmartConnect, seamlessly connect legacy and modern contact centers (Cisco UCCX, UCCE, Webex CC, Amazon Connect) with major CRM platforms like Salesforce, Microsoft Dynamics 365, and Zendesk. We empower enterprises to optimize agent workflows, automate customer interactions through conversational AI, and unify telephony operations into an intuitive agent interface.

Smartdesk IVR

Smartz Commz

Smartz Solutions

Smartz Solutions is the disruptor reshaping the contact center landscape. Traditional legacy systems, with their entangled infrastructures and exorbitant fees, have held businesses hostage for too long. Contact centers are tired of being burdened by disjointed systems with hefty price tags and bad customer and employee experiences. We’re redefining the contact centre experience through our AI-powered 360-degree experience platform. We’ve been there. We paid for the legacy systems. We had 15 different systems running (at a snail's pace) at once to be able to run our call centre. We know the pain of not being able to find data quickly enough (sometimes at all) to help customers. And we sure know what it’s like to have employee information in multiple systems; never showing a clear view of the business. Losing money, opportunities and patience doesn’t have to be how you continue to run your call centre. Through a comprehensive tech stack, you will finally have your entire customer and employee experience in one place with the data and insights to make strategic decisions in real time.

Smiddle Webex to CCE Connector

Snapforce CRM

Snapforce CRM is a software for small and mid sized business that provides Telephony fucntionality, and the only CRM on the market that provides a Virtual PBX Phone System as a standard module for all new customers.

Average Rating: 4.3/5.0

Total Reviews: 2

SOBERAN Contact Center

SoftBCom Contact Center

Softdial Contact Center

Softdial Contact Center helps inbound operations resolve customer queries in a timely manner using IVR, voicemail, routing calls in a timely manner, and making sure the voice call and the data travel together.

Solgari Cloud Contact Center

Solgari transforms Microsoft Dynamics 365 into an AI-optimised customer engagement platform, enabling every employee to manage voice, chat, SMS, email, and social interactions directly within D365. Fully built on Azure and seamlessly embedded into the CRM, Solgari can be deployed in under 24 hours with no need for new infrastructure, retraining, or disruptive migrations. The solution turns Dynamics 365 into a company-wide customer experience (CX) platform where any user — not just contact centre agents — can handle omnichannel conversations enriched by AI-generated insights, all with full compliance and Azure-native security. Designed for Microsoft-first organisations, Solgari is the ideal solution for businesses seeking scalable and secure CX capabilities, rapid AI deployment without contact centre overhead, and teams aiming to unify all customer-facing communications and CRM data. Buyers choose Solgari for its ability to deploy fast through the Azure Marketplace, its native integration with Microsoft Dynamics 365, Teams, Azure, and M365, and its AI-first capabilities — including automatic transcription, summarisation, translation, sentiment detection, and next-best-action insights. The platform supports organisation-wide usage, with Lite licences covering up to 95% of users at around 10% of the enterprise cost. Fully embedded within D365, Solgari requires no middleware, system switching, or data duplication, and operates with ISO-certified, GDPR-ready compliance. Within the platform, users can handle voice, SMS, chat, email, and social channels seamlessly. Each interaction is automatically summarised by AI and logged into CRM records. Solgari Copilot and GenAI Chat are included by default, providing advanced conversational intelligence. Supervisors benefit from comprehensive dashboards offering sentiment analysis, queue management, and team performance insights. Lite users have full access to interaction history, recordings, and AI tools, and can also work through Microsoft Teams — with all conversations synchronised into D365 via the Teams licence — ensuring every persona stays connected within a single, unified engagement platform.

Sonora AI

Every conversation, answered and resolved. Sonora AI is an AI voice-agent platform that handles customer conversations end to end — it answers, calls, understands, resolves and acts, over phone, web and WhatsApp, 24/7. It picks up on the first ring, calls your customer lists with your script (reminders, confirmations, follow-ups, collections) and places calls on your behalf. On WhatsApp it answers chats and calls on your number, replies to voice notes with voice notes, and picks up a dropped call in seconds. It books and reschedules into real calendars, takes orders and collects payment via Mercado Pago and Stripe with exactly-once charging, qualifies leads into your CRM, takes insurance claims, dispatches on-call staff, verifies callers, and hands off to a human with full context. 30+ actions, 27 industry-ready solutions from healthcare and legal to logistics and aviation. Speaks like a local — the Spanish actually spoken in Argentina — and English. White-label and multi-tenant for agencies and resellers. A product of CODEFORGE LLC. sonoravoice.com

SparkTG

SparkTG provides cloud telephony services.

Average Rating: 3.8/5.0

Total Reviews: 3