# Smartz Solutions Reviews
**Vendor:** Smartz Solutions  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)
## About Smartz Solutions
Smartz Solutions is the disruptor reshaping the contact center landscape. Traditional legacy systems, with their entangled infrastructures and exorbitant fees, have held businesses hostage for too long. Contact centers are tired of being burdened by disjointed systems with hefty price tags and bad customer and employee experiences. We’re redefining the contact centre experience through our AI-powered 360-degree experience platform. We’ve been there. We paid for the legacy systems. We had 15 different systems running (at a snail's pace) at once to be able to run our call centre. We know the pain of not being able to find data quickly enough (sometimes at all) to help customers. And we sure know what it’s like to have employee information in multiple systems; never showing a clear view of the business. Losing money, opportunities and patience doesn’t have to be how you continue to run your call centre. Through a comprehensive tech stack, you will finally have your entire customer and employee experience in one place with the data and insights to make strategic decisions in real time.






- [View Smartz Solutions pricing details and edition comparison](https://www.g2.com/products/smartz-solutions/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+08%3A53%3A42+-0500&secure%5Bsession_id%5D=65066f2c-fe35-4dc4-be67-b6978037b79b&secure%5Btoken%5D=a0b44c582f5c01e98864846c2424cd53eddf5426d1a1538b6206f3ede360e7b6&format=llm_user)

## Smartz Solutions Features
**Dialing Options**
- Preview Dialing
- Progressive Dialing
- Predictive Dialing

**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Generative AI**
- AI Text-to-Speech

**Agentic AI - UCaaS Platforms**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction

**Agent Tools**
- Whisper Coaching 
- Callback Scheduling 
- Call Recording 

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Extensions**
- Tenancy Flexibility
- Native VoIP
- CCaaS Option

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Automation**
- Voice Activity Detection
- Interactive Voice Response (IVR)
- Call Scrubbing

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

**Administrative**
- Call Recording
- Reporting & Dashboards

**Agentic AI - Auto Dialer**
- Autonomous Task Execution
- Cross-system Integration

**AI Capabilities - Auto Dialer**
- Call Prioritization and List Optimization
- Compliance Monitoring
- Speech Analytics and Sentiment Analysis

**Features**
- Voicemail to Email
- Voicemail to SMS
- File Sharing
- Voice Conferencing
- Video Conferencing
- Conference Transcripts

## Top Smartz Solutions Alternatives
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,422 reviews)
  - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,451 reviews)
  - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (590 reviews)