Best Chatbots Software - Page 12
Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention.
Core Capabilities of Chatbot Software
To qualify for inclusion in the Chatbots category, a product must:
- Provide an output based on the initial request in written or speech form
- Allow for the automation of formerly human-necessary tasks
- Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface
Common Use Cases for Chatbot Software
Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include:
- Serving as a first line of defense in customer support alongside live chat, help desk, and contact center software
- Handling sales and marketing knowledge base queries with automated, scripted responses
- Enabling users to retrieve data points from business intelligence software through natural language requests
How Chatbot Software Differs from Other Tools
Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension.
Insights from G2 Reviews on Chatbot Software
According to G2 review data, users highlight ease of scripting and deployment speed as key strengths. Support teams frequently cite reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption.
Best Chatbots Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
marketbetter.ai is the all-in-one AI-powered lead engagement and communication platform used by fortune 5000 companies to acquire and convert new prospects. marketbetter's innovative AI platform 10x's
Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. T
Plivo is an API-driven platform that supports messaging and voice services in multiple countries, with a focus on scalability and global coverage. Reviewers appreciate Plivo's competitive pricing, ease of implementation and integration, high reliability, and excellent customer support, as well as its ability to support high-volume messaging with minimal infrastructure requirements. Reviewers experienced issues with Plivo's inconsistent performance, poor communication skills from the support team, sudden price changes, lack of advanced analytics and intuitive interface, and limited support for country-specific messaging regulations.
12,585 Twitter followers
SalesMonk is a GTM revenue platform that turns anonymous website traffic into qualified sales meetings by combining visitor de-anonymization, intent tracking, and AI-powered agents. It identifies
Unifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. It streamlines conversations at every touchpoint throughout the cust
4,580 Twitter followers
8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It emp
8x8 Contact Center is a software that manages calls, queues, chats, emails, and other channels all in one place and provides analytics and API for data transfer. Reviewers like the user-friendly agent workspace, intuitive analytics, easy navigation, and the ability to manage multiple communication channels in one place, along with the software's ability to automatically evaluate performance and the robustness and reliability of the system. Reviewers experienced issues such as slow system response, occasional lags or freezes during peak hours, difficulty in navigating the email function, inaccurate translations, dropped calls, and a lack of direct phone support, along with challenges in user account creation and onboarding.
11,059 Twitter followers
Unleash the power of ChatGPT with 🚀AiGPT_Free, the World's Most User-Friendly AI! Engage in endless creativity, all for FREE and with unlimited access. Experience the magic of AI that's backed by indu
Your 24/7 AI Support Assistant that helps you grow your business. Our AI-powered chatbot handles the lead generation & customer service for you. It cuts your business's costs by offering person
ItsAlive is a chatbot builder that enables to create, publish and manage facebook messenger chatbots.
365 Twitter followers
LobeChat - An open-source, modern-design ChatGPT/LLMs UI/Framework. Supports speech-synthesis, multi-modal, and extensible plugin system. One-click **FREE** deployment of your private OpenAI ChatGPT/
Easily integrate cutting-edge AI capabilities into your chat application with QuickBlox. Revolutionize your communication app by leveraging our advanced cloud communication backend platform. Whether y
2,766 Twitter followers
Siit is the modern Service Desk for IT and internal operations teams. Our AI-powered platform streamlines ticketing, automates workflows, and enhances internal efficiency. Seamlessly integrating with
33 Twitter followers
Your Everyday Chatbot Partner | Unlocking Productivity & Growth with High-Performance Chatbots | No-Code Chatbot Platform | Elevate Customer Interactions with Advanced AI 🔍 About Me: Hello! I'm B
Meet Brandy - The Brand Interactions Platform Brandy combines AI assistants, chat-apps and live agents into a holistic workflow, where great customer experience goes along with up to 70% automation r
Chaport is an all-in-one messaging platform that provides a multi-channel live chat, chatbots, a knowledge base, and more. It helps businesses grow and thrive by providing them an easy way to engage w
56 Twitter followers
Fini is the #1 AI agent for customer service. Fini doesn’t just answer, it learns directly from your real support tickets, understands context and emotion, and takes precise actions to resolve the
